Blue Ridge Senior Living of Richmond

My mother has recently made the move into this community and I could not have picked a better place for her to go. The staff are all lovely people and I am comfortable with the care they have been providing her. She is no longer lonely and is involved in many activities with the other residents. She was able to have her dog and has even been helping plant different plants throughout the building which she loves to do. Overall this was the perfect fit and I would defiantly recommend it to anyone.

This is a nice community, and my tour of it went very well. Everything looked great from what I saw. The staff was courteous, and friendly. It was a nice experience, everyone was very kind to my family, and myself.

People very nice here. It is clean. I didn't particularly care for a shared bathroom between rooms. There were other options I know. It is an older facility for those who need this lower monthly price range.

My Father In Law is more than thrilled and it is better than we thought it would be. Things are going very well. We have absolutely no complaints with Symphony Manor. A Place For Mom has been a great help too.

My mother has been at Symphony Manor, The Lynmoore, Sanmar Realty (all same place different billing names). The care is ok, nothing exceptional but adequate but that is not my issue. My issue is the total erratic and ever changing billing that I have been thru over time. They constantly increase the fee (more than once per calendar year in some cases. Now they are charging $5:00 a day meal try service when I know they are not taking her a try on a daily basis. They come up with more fees that you have ever heard off. Yes the initial daily rate sounds ok but then over time you start getting billed for everything in the world. Pull-ups and incontinence briefs (what's the difference?) $20.00 for a box of rubber gloves, $150.00 a month for diabetes supplies after your insurance is already being charged. Then when you challenge them and you have billing statements they are like uuhhmm oh well we this and that and try to make you look and sound like you have the problem because your loved one is getting cheated out of every last dollar they have. Buyer beware, the entry price wont stay in effect but maybe 6 month's. They charge different people different rates for the same service. They actually have different bill sheets they will show you or they forget what they have showed you. Get every item in writing!!!! Over all you will pay as much as many other better facilities.

My mother came to Symphony Manor several months ago as we could no longer afford the facility where she had been living. I had low expectations regarding the care she would receive as the monthly expense was significantly less. However, I have been very impressed and so thankful to all the staff at Symphony. Mom is in the memory care area and is receiving very good care and I believe is well looked after there. I have given this facility a "good" rating as they do a very good job. The only "fair" rating I have given is for activities but that's only because I understand there are limited activities you can do with memory impaired residents; although it would be nice to see the residents involved in more basic activities. I hope Mom can continue to live at Symphony and be cared for by such a capable staff. I am very grateful to them all.

We liked the Lynmoore, it was less expensive than the other ones we saw, but when you add in the level of care, we didn't really know what the end result was going to be. It was two floors, but the one thing we didn't like was that she would have had to share a bathroom. There was a room that had a sink in the studio, so that she only had to share the toilet and the bathtub, but the tub had a cutout in the side and she would have a step up to get in.

I visited this facility and liked it a lot and the staff was very nice. The cost was in my price range but it was further away than I wanted. This was one I was definitely considering.

My mother said the food was horrible, they didn't wash her hair, they washed it the day before I came back. She didn't like it there, of course she wouldn't like it anywhere except her own room at my house with me waiting on her hand and foot but she wasn't over joyed with this place. I wouldn't voluntarily take my mother back to this place, I might have to eventually but I would find somewhere else. There was a nurse there that handled the medicine, I think she was excellent, I really really liked her and I liked the girl going in but since this issue they won't respond to me. The way I see it is they're taking advantage of an old woman.

Had a good tour. A little more expensive than Chestnut Grove. This is probably a good second option as they do offer a larger room option and was definitely better than Emeritus. Our preference is still with Chestnut Grove and this second.

I like this place because I believe it can alter it's care for her according to her needs...