Blenheim-Newport

My loved one is currently a resident at Blenheim Newport and the experience has been overall very good so far. The cleanliness, friendliness and staff are very good. Based on our experience, I would recommend Blenheim Newport to others as an Assisted Living option.

Facing the reality that you can no longer care for your loved one in their home is a heartbreaking and difficult decision. After much research, phone calls and visits to facilities, my family and i decided on an assisted living community for memory care. Although, Many caregivers are very kind and caring. It is unfortunate that other caregivers are disrespectful, dismissive and inattentive to the residents.

My loved one has been very pleased with all aspects of the facility. The food is definitely a high point and housekeeping and maintenance has been very good. She complains sometimes that the communication from management could be better, but that's nit picking I'd say.

When it comes to the meals and dining service, my mother is a fussy eater. I have not eaten there so I am going with a 4. Best part is you can order the day ahead and various foods are always available. Our loved one does not participate in the activities so we cannot comment. Based on the experience we have had so far, we would recommend the Blenheim-Newport community to others.

Most of the staff are very good. The other residents are super friendly and made my loved one feel welcome immediately. The activities alone make it a great value and my loved one loves the food, too. The communication has not been consistently stellar, but once in a while they hit the nail on the head. I would recommend the facility. Once we got over the bumps, things have been great.

My loved one is a resident at Blenheim-Newport. We have experience with one other facility, but everything is better here at this facility. The food, the staff, the access to nurses, communication with the family are all better here. The overall feel of the facility is better. I would recommend this facility to others, outside of initial sales, which was deceptive at times. I would rate the Sales at a 2, but that seems to be the same everywhere. Get everything in writing.

My mom did not recive extra assistance that was expected, and it took too long to get help getting up. It is a nice place, and they make a really good effort. Things were done very well. The food was very good, and they make fresh soup and everything was freshly made. We didn't get the value for extra services. They made her feel special on her birthday. Overall, in general they are very nice people to deal with.

They're very accommodating and flexible. They have good transportation in taking residents to doctor appointments and that type of thing. They're very responsive. When there's any type of issue, they call me immediately. My loved one gives high praises to the food and variety offered. They have plenty of activities if you choose to participate. It seems to be a good value, especially these days with everything going on.

My loved one is in the memory care unit, and there are such extremes there, from people who are very far progressed in their dementia, to others like my loved one who are not. So that can be hard for her. I don't know that there's a solution for that, but it's challenging on many levels, including activities. I feel like the higher functioning residents could be engaged in a different manner. But the staff have been remarkable, both with my loved one, and with their communications with me. It's a journey, and it's really nice to have people who can walk with you through it. They've been so communicative and wonderful.

Communication between shifts can sometimes get missed but the communication between the staff and our family is very good. They keep us well informed. The community is neat and clean and the staff is very friendly. I would recommend this community to others

We chose this because of the convenience. they day to day staff members are wonderful, the nursing staff is bad, they are inattentive. They do not answer the phone, when you go to see them they are always busy, they spend lots of time in the office and little time on the floor. The director here is wonderful, he passed my letter onto corporate and I heard nothing back. They are not a responsive group. I would not recommend Blenheim Newport.

This is a place you go to when you are desperate. This is a deathtrap. Very little activities, no one in the offices when you have a question or comment, food is very salty and all the same every week, no fun activities other than the arthritis group zumba seated workout or cookies bakes... Really! For more than 4k per month, give me more. For the same price, I can rent a studio and have a private care coming every day and taking me out shopping and dining. I really felt trapped here, I am glad I am out.

Be careful. I attended a meeting for my 95 year old female friend. In attendance was her attorney, myself and another one of her friends. We were told she could move in and stay there until she took her last breath. I mentioned her fear that she wouldn't receive help with toileting during the night. We were told she could call for help as many times as needed. We were told she would have someone that would be assigned to her for getting her to/from dining room. Well....she told me she was told by 11-7 staff that she called too often and could only call 3 times. So.....a 95 year old woman would lay in her bed holding her urine so afraid to call. I mentioned this to nursing and they said that wasn't the case and she could call as many times as needed. Hmmm......Then in just a few weeks times she had fallen numerous times. She was sent to the ER a few times. The last time was when she called for help with toileting during the night (she needs help pivoting from bed to commode next to her bed) the young lady came in and stood there providing NO assistance resulting in yet another fall. She was put into the bed and when staff came in the next morning found her bruised all along her right side and THEN they sent her to the ER. She was sent to rehab in a local rehab facility and Bleinheim would not take her back as she was having difficulty walking and pivoting. So when did her being able to stay until the end change? I am not convinced that they are documenting the falls as that is something that the State comes in to make sure patients are getting proper care. It is an expensive facility and despite paying thousands of dollars a month, in the event that she wanted to eat in her room she is charged $5.00!!!! I am so disappointed. What really happened when she moved in did not match up to the information given prior to the move. Shameful. Department of Elderly Affairs may be my next contact.

I am amazed about the number of activities provided for the residents.

I like the care here for my father. They have a nice staff that is usually very good. We had an issue with him getting the correct medication at the right time. This is a clean community. The meals are very good with a nice variety of choices. They offer him a nice variety of activities to join with the other residents . I recommend the good care and value for other families.

The staff here was really nice and helpful. I really liked the tour. I just felt like the place was an institution. It felt like a nursing home and not like a home for my family. The community did look nice and kept up though.

The staff here has been nothing but great. The employees really do care about my loved one and what the best for them. The dining staff is awesome and they are trained to interact with the residents. The food is really good. The community is always clean and neat. No complaints from here.

Everyone was very helpful from my first visit to finally choosing Blenheim Newport. The staff has been great helping my uncle adjust to living there. I am glad he is in a safe and comfortable setting.