Bickford of Urbandale

The quality of care was the biggest negative. Even after at least 3 meetings with director and head nurse--still did not or would not deliver the level care we were paying for. It was over 2 weeks before our mom was evaluated by the physician assistant so there were NO directions for any needed medication changes. Even after the RN was allowed to arrange for much needed changes in medication, they never did get it from pharmacy before we took mom back home!!!! We hired outside care to be with mom from from 8:00 pm til 8:00 am because of concern about the extreme anxiety and agitation mom was experiencing at night, and because she hadn't been seen by the PA to get the medication that would have helped her. Our outside extra help are the ones who provided the care the regular staff were responsible for--getting ready for bed, brushing and flossing teeth, toileting, and calming her and reassuring her when she couldn't sleep. And in the morning, helping her dress and wheeling her down for breakfast. At our meetings the director and RN admitted they were understaffed (which was so obvious) and commented that this was an industry wide problem. They also said that they needed more training for staff. We bc decided we could give mom better care at home!!! Activities amounted to using the tv as a babysitter. Mom was often left in her very uncomfortable wheelchair even though we requested that she be transferred to a regular chair. Her physical therapist also recommended that she walk every day--only happened when family member helped her. Another issue was getting her meds regulated so she could get some relief from her anxiety and agitation. This was a total disaster!!!!!!! Once we got her back home--it took one day to get her meds straightened out and she changed into a different person.

It has been a real blessing. The staff are wonderful. And the directors have walked alongside me every step of the way.

Overall it is positive, very caring manager & staff home feeling vibe. It is clean but sometimes there is a urine smell. 98 percent friendly always have a couple that hearts aren't in it Quality of care is good but improvements could be made - timeliness of responding to residents buttons, due to staffing?? There is good food - would like to see more fresh seasonal fruits & vegetables! Activities are good but could use some new games!! Loving outside entertainers brought in & church services! It is expensive but probably in the so called normal range!! Caring for my mom & her being happy is priceless.

Mom is no longer at Bickford. Moved to another facility. Not satisfied with memory care unit. Not meeting mom's needs.

Due to our loved ones health she was unable to use the facilities that were offered at Bickford of Urbandale, however based on the experience we had with the community we would recommend them to other families.

There is nothing horribly wrong, but I would look elsewhere. It is not set up for handicap people, especially someone in a wheelchair or powerchair it isn't accessible for them. If you don't need to work with the nurse, the staff is pretty good to work with. Sometimes the nurse is good to work with and other times she is not. The memory care seems to be in with the general population and they are not in their own unit.

My friend loves the food and they have choices and the variety is good. The community is cozy and a down-home feeling. The staff has been here for a long time. I would recommend this community to others

Very caring. Very dark facility. Desperate need more natural light

The staff was great at this location very attentive and caring. The place looked good very clean but the rooms gave the feeling of an old nursing home feel. Very sterile nothing that made you feel welcome. and comfortable.

My mother is doing here in this community. She is receiving great care, and I'am comfortable with her move here. She is still adjusting a bit, but overall all is well. I know she is safe, and in good hands. The staff is great, they are always kind when I visit, and have been helpful when needed. They do a good job with the cleanliness around the community. They provide nice meals, and have great activities offered. She loves to play, and enjoys sitting out on the front patio. This is a lovely community, and I would recommend it.

This community looked clean and well maintained when we visited. The person that took us on tour was nice. This community did not offer the care my loved one required at the time we were looking.

We seriously considered Bickford when we toured it. It is a nice place and the tour guide was friendly. What held us back was that they offered the same level of care as Edencrest, but at a higher price. Also, we knew my mother in law would need more care than they could give.

My husband was only at the community a few days. The staff at Bickford were supportive, helpful and took care of everything. They encouraged him to participate in some of the daily activities. The community is clean and I would recommend it.

I took a few tours with one being Bickford of Urbandale. This place was nice, it was clean and everyone from the most part was friendly. Some of the places, though, would not call me back after they evaluated my mother which was very discouraging.

I toured this community when we were looking for my mother-in-law. It was a nice community and I would recommend it.

My father is still adjusting to this community, but overall it is a nice facility. They have a good staff here. I know he is in good hands, and receiving good care. There activities available for the residents when they are ready to participate. He is adjusting to meals they serve. It has been a good experience, and I would recommend this community.

The Bickford of Urbandale was in my top 2 choices. It was a very nice place with friendly people and comparable to the other places I was looking at. Ther staff were all very friendly and welcoming.

I was very happy with the great care that was received here. The staff was wonderful and very nice. They activities have been offer. The community is clean and they have a nice menu to choose from. I would highly recommend this community to other families for outstanding care and value.

Overall our experience with Bickford of Urbandale has been a good one! It's a nice looking, clean place and the people all seem very friendly. They have a great activities program, and really keep the residents busy! The only real issue I've noticed is some occasional clothing mix-ups with the laundry service.