Bethlehem Manor Memory Care

Things are starting to settle down after the big move and merging of the residents which caused confusion. However when we do bring up questions or concerns to the staff they are very cooperative and try their best to accommodate. They also seem to have a lot of activities going on.

I have told so many people about Bethlehem Manor. Maybe it seems so good to me because she came from a terrible, horrible place. At Bethlehem Manor they listen to me, they take me serious, and they wanted my opinion on things. They were so caring and kind towards my mom. She was only there for a short time, but she developed relationships with the staff. [name removed], the girl who runs it would call me back or just call me with reports. It was totally different from the experience we had before.

The staff went out of their way to communicate with me about my dad. He had several staff members he was very fond of, and we were treated with respect and consideration. As his illness progressed, they adapted to his changing needs, and they were responsive to our concerns. Another of my family members was there recently as a temporary measure, and her experience was not as positive. My understanding is that some of the staff have left and things may have changed. But my information is good as of December, though.

The community is very caring. The administrator has been very attentive to the family's needs. I believe the community is understaffed like other communities nowadays. They are very compassionate when caring for the residents. There have been times my loved one has fallen a few times during their stay here. The community forgot to call me and tell me that my loved one was at the hospital. I found out by getting test results from the hospital. This shouldn't have been happening due to the stage of life my loved one is at. The food is catered in, and it is the typical community food. I would recommend the community to others for their loved ones.

I would not recommend anyone to Bethlehem Manor Memory Care. My loved one progressed with their memory care needs. The community had issues with giving my loved one baths, and I offered to come in and try to assist with this. The community didn't have me come in. I did offer to take up familiar things to help make bathing time better. The assistant director kind of accused of family members of lying about my loved one's condition. This was repeated multiple times. This is what bothered me the most. I did have concerns about my loved one's memory care needs and the other residents in the community. They ended up transferring my loved one to the hospital and my loved one never made it back to the community. The community initially offered to have my loved one return to the community from the hospital, and then decided not to bring my loved one back to the community. This felt like a lie to us about my loved one being welcomed back into the community. However, I do understand why the community didn't want my loved one back. I just wish that the community was more upfront and didn't seem to lie to us, or accuse us of holding the truth about our loved one back. My loved one ended up in other resident's clothes. There are still missing items of my loved one's in the community. I believe the community needs to have better training for the staff members. I didn't find or see any actual nursing in the community. There were times that I didn't see any aides on the floor, and this concerned me for the residents. I have heard other people that love the community. It didn't seem there were many daily activities. They did have someone coming in for music they said.