Benchmark Senior Living at Woburn

A well run, beautiful facility with a compassionate / responsive staff. Mom was a tough Benchmark candidate.... being grateful at times or very demanding. She did enjoy her last days here for sure! A personal Thank you to this organization and staff. Benchmark Woburn handled all Mom's situations, professionally always with compassionate yet stronger with her when needed . This gave us as a family peace of mind!! Thank You!!!!.

The staff are very responsive and sensitive to mom's individual needs and idiosyncrasies. If any aspect of her health falls outside of her baseline they respond immediately. Most importantly, the ratio of staff to memory care residents. The overall newness, cleanliness and brightness of the facility is what really drew us in.

The staff did the bare minimum and I had to hire a private nurse to keep my dad clean and taken care of. The meals were okay. Management was nice and some of the workers but there were a few that could be not so nice. I was not happy with them. They charge a lot for the level of care they provide. The staff did not want to help keep my dads diapers dry or assist with other activities. Toward the end they started to overmedicate him so he spent all day asleep. I had to add a private nurse initially for 2 days and then had to bring up to 6 days. The management would try to help but when the management was not around, they did nothing. I visited every day and I saw several patients go without meals because the staff would not be bothered to get off their phone and help those poor patients who needed assistance eating. I am just generally disappointed at the poor care we have for Alzheimer's patients. It is the saddest thing I have ever seen.

The staff is friendly. [name removed] even visited my mother when she broke her hip and was in rehab. The facility is lovely it is up to date and looks like a hotel. My mother didn't want an antique older style. Really liked that her room was on the first floor close to the dining room. When you walk in there are always people around. Residents conversing in the lobby and dining room area even after meal time and my mother usually would stay for awhile after meals to talk. Seemed like a lot of the other places were quiet and residents must stay in their rooms a lot. I've eaten the food and it's just okay and it seems that on the weekends it's harder to get help when my mother rings her necklace button.

The facility is very clean!! Extremely handicapped accessible! Bright and cherry! The staff are very helpful. Very eager to please! Very aware of the residents and their needs! Activities got a 4 only because there are exercise opportunities in the morning and not everyone is a morning person. It would be nice to see exercise in the afternoon. It is a peace of mind that they are here.

The facility is very nice. My parents are in a 2-bedroom, 2-bathroom suite, which is spacious and has beautiful windows with lots of natural light. The staff is generally very cheerful, kind, patient, and diligent. My favorite story is that they noticed that my father always asked for a second cup of tomato soup, so they just started giving him a bowl automatically every time - It warms my heart that they are paying attention and looking out for him.

Basically it is a nice community for seniors. It could use some minor improvements and I feel it is a bit expensive. But overall it is nice. We picked this community, because it was close to my home and my mother knew people who lived at that facility

There were additional requisite care services that we needed to fund on our own that were not offered through benchmark. Regarding value for cost, the rates were expensive for our budget. It was the most convenient to get to from our own living arrangements. I appreciated how respectful and cordial staff were in providing care. This was a difficult adjustment for our family, and all persons involved made the transition easier and more comfortable for all of us.

We connected with admissions at the get go. I really liked how they handled our situation. The staff worked extremely hard to take care of my husband. Unfortunately my husband refused most of the care and that's why we had to move him. I would totally recommend Benchmark in Woburn. They were really helpful when my husband got stuck in the hospital.

Our loved one is in the memory care unit and they are not the best with communication but her nursing staff is wonderful

My Father was put into the memory care unit at Benchmark Senior Living in January, 2022 after fighting Alzheimer’s Disease for 7 years. He needed multiple people to care for him 24/7. During his stay, the entire staff gave my Father the best care I could possibly have asked for. All of the Management and employees were always available for any of my needs or my Father’s needs. I never saw my Dad upset or uncomfortable at any time. I recommend Benchmark Senior Living in Woburn highly.

Overall, this place was great for my uncle and I would highly recommend them. He hasn't participated in the activities yet. Staff is very friendly and helpful. Dining seems good to me. If you ask my uncle, he'd tell you it's ok but he wants less chicken! Facility is very clean. They did seemed to be short staffed for awhile. There were a few times where my uncle said he waited almost 30 minutes after pressing the call light for assistance getting to dining, etc. But that definitely seems to be improving. The facility has suited our needs remarkably and I would recommend it to others!

Benchmark Senior Living is a very clean community and there are now fowl odors anywhere. The gentlemen who initially took us on the tour was fantastic and so knowledgeable. The staff really put in a good effort to make all of the residents feel like the belong. They are working on improving the meals and dining service and they have a good selection of activities they do a good job there. The residents there are allowed to age in place so we do not have to worry about moving our parents. We would definitely recommend this community to other families.

Excellent care and communication in the memory care unit. However, the communications from the facility executive were atrocious.

The people working there are caring and friendly. I feel my mother is safe and in caring hands. Overall, I made the right decision.

In general it is one of the better places but they do need some improvements - the food needs to be improved and they are short staffed. It is a sign of the times and with their not being enough staff, the staff that is there working are stressed and do not always necessarily present a good face to the clients.

They didn't deliver what was offered. Communication and coordination was poor. And we had to take our family member out of there for lack of service.

I was not impressed with the care that my loved one was receiving while here. My loved one fell during their time there and the staff didn't call me about this situation of my loved one. Due to medical concerns my loved one had to be moved out of the community into a hospital.