Facility is nice. Staff are very friendly. I really like that their restaurant hours are 7am-7pm and menu has a good selection. They have so many activities for the residents. Great place! The only critique I have is that my dad has been there for 1 year and they have changed Executive Director's 3 times. That's not a good thing for an organization to have so much turnover in that little of a time. It's hard on the good staff, the residents, and their families.... Read more
Tucked away on a peaceful street in Durham, North Carolina, where eateries, boutiques, and outdoor sanctuaries are abundant, Bartlett Reserve is more than just an independent living community. It’s a big family where everyone in the community does their best to take care of eachother, residents and staff included. With a service philosophy rooted in the hospitality industry, they provide the best services in a home-like setting, so residents can feel comfortable in a responsive and flexible environment. Bartlett Reserve strongly encourages residents to get involved in the community while still giving them the freedom to determine their level of independence and select their desired supportive services.
Bartlett Reserve’s friendly staff kindly offers residents housekeeping, laundry, and beautician services, and will even run your errands and buy your groceries. They also collaborate with area agencies to provide residents with the care and assistance they need right here on site. From on-site hospice and therapy to direct care from a nurse, podiatrist, and optometrist, residents can rest assured knowing they’re receiving tremendous care.
Dine anytime in an elegantly designed dining area, or take advantage of private room service to enjoy a meal in the privacy of your own home. Each...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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A Place for Mom has scored Bartlett Reserve with 9.5 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Bartlett Reserve has 92 reviews with an average "overall experience" of 4.8 out of 5.
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Experienced good vibes and fellowship with the residents at Bartlett Reserve. They make you feel so warm inside... I love how they love to help you if you are lost or don't know your way. Bartlett Reserve is very clean and well organized. Customer service is great!! I love my experience there at Bartlett and will visit often.
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I have recommended the facility. There have been some changes since I arrived that have led to much improvement.
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Response from Bartlett Reserve
September 9, 2024Thank you so much for your recommendation and for taking the time to share your experience! We’re thrilled to hear that you’ve noticed the improvements we’ve made and that they’ve had a positive impact on your stay. Our team is always striving to enhance the living experience for all of our residents, and feedback like yours motivates us to keep moving forward. If you have any additional thoughts or suggestions, we’d love to hear them!
Facility is nice. Staff are very friendly. I really like that their restaurant hours are 7am-7pm and menu has a good selection. They have so many activities for the residents. Great place! The only critique I have is that my dad has been there for 1 year and they have changed Executive Director's 3 times. That's not a good thing for an organization to have so much turnover in that little of a time. It's hard on the good staff, the residents, and their families.
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Response from Bartlett Reserve
June 12, 2024Thank you for taking the time to share your positive experience with our community. We're delighted to hear that you appreciate our friendly team members, extensive activity programs, and flexible dining hours. We strive to create a welcoming and vibrant environment for all our residents. We also acknowledge your concern regarding the turnover of Executive Directors. Stability in leadership is indeed crucial, and we are committed to ensuring a seamless and consistent experience for our residents, their families, and our dedicated team. Please know that we are actively working on enhancing our leadership stability to provide the best possible environment for everyone in our community. Your feedback is invaluable to us, and we are grateful for your understanding and continued support. If you have any further concerns or suggestions, please feel free to reach out to us directly.
The staff at Bartlett Reserve is friendly, knowledgeable and very helpful. It is very clean. The people living there seem happy and always stop to chat. They are welcoming to visitors and it feels very “homey”.
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The staff at Bartlett are the friendliest I've seen. They do their best to take care of any request they can. The building is clean, bright, and close to stores that you can safely walk to. The building is located in a quiet area surrounded by trees that make for great bird watching or just sitting outside enjoying the sun.
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I’ve been in numerous communities in the Triangle area. Bartlett Reserve is one of the friendliest and cleanest you will find. They have outstanding resident customer service and truly put the needs of their residents first. Great food, engaging activities, and on-site Therapy make this an amazing Independent Living community for aging in place.
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My mom is happy we chose Bartlett Reserve 8 years ago. Her apartment is lovely - well designed with modern finishes and appliances. Common areas were recently renovated and the entire facility is safe and well-maintained. A big factor in her choice to move here was that meals are served all day, and there are many choices available at each meal in addition to daily specials. The staff is friendly and so helpful, a variety of activities are offered, and my mom has said that she feels she is part of a big family. Another plus for living at Bartlett Reserve is that there are stores within close walking distance: Food Lion, Fedex, Dollar Tree, Starbucks, and more. Regularly scheduled transportation is provided for shopping, health care, and recreation. Fee-based (or Medicare/insurance) healthcare options are available as well - Primary care, PT, OT, Speech, emergency call devices, and caregivers, enabling residents to stay at Bartlett if extra assistance is required.
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The residents are always happy and love to share that food is good and activities are great.
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Beautiful community, great staff, awesome sales manager!
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Bartlett Reserve is a great place for yourself if you are aging and also for your parents or loved one. [name removed] gave us a tour and we loved the fact that they had a pool not many places have a pool-great for water aerobics.
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Bartlett Reserve has so many activities for the residents - something for everyone. Impressed with the variety of programming. The open seating concept in dining at Bartlett promotes very friendly atmosphere.
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Beautiful building! Pool, workout room, theater and some of the rooms even have walk in closets, staff were great! The sales and the E.D. were very patient. Top of my list!
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WE had a really good tour expeinrece with Bartlett Reserve, our loved one just felt more comfortable with another facility we were looking at at the time.
The administrator has been good to work with and is super nice. They have been willing to assist with getting some new alternative for dietary restrictions. The soups are fantastic. The activities are fabulous here, and they have a wide range of them for the residents to choose from. There is a swimming pool here as well. The lawns are well manicured. There is housekeeping once a week. The other perk is they will pick up the trash, as long as you place it in front of your door. The utilities and cable are taken care of as well. The maintenance team is there to fix items for the residents. The staff are very supportive of the residents. There is transportation for the residents to taken advantage of as well. The residents are wonderful here.
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Bartlett Reserve had all the amenities required for my 90-year-old father, along with an extremely helpful and caring staff. The food quality was excellent and the café was available throughout the day to meet and eat with other residents. It has a real community feel to the place.
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Overall Bartlett Reserve is a great community. They are 55+ community; however, they need more residents towards the younger age population. My loved one loves the exercise class that they provide. The location of the community is good, as it is close to shopping and a strip mall for other activities in the neighborhood. The meals are great along with the time they are served. The staff are great to work with.
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Absolutely a wonderful place to live. Wonderful, caring staff and friendly residents! There is no where else I would want to be!!
Great facility, great location not quite ready for assisted and independent living for my mom but when I am this place will be my first choice.
Very thorough visited every area, plenty of time to ask questions guide showed compassion and interest in client.
A1 customer service from the first phone call(inquiring about independent living) to the end of the tour. My plan was to visit other communities before making a final decision, but I need to look no further.
See what the neighborhood has to offer and what’s nearby:
Bartlett Reserve offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Bartlett Reserve 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (919) 361-1234 to reach a resident at Bartlett Reserve.
To reach a resident at Bartlett Reserve call: (919) 361-1234
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.