Holiday Emerald Pond

Everything is a 5 except for activities. There has been no activity director and no activities for most of the year. For someone like my mother, that ruins the place because she says she just sits alone in her room all day. She has bad eyesight and can't drive so onsite activities is a critical component of her well being. The staff are great. Very patient and understanding with my mom who really struggled having to leave the independence of her own apartment.

1 week after mom moved in the activity director resigned It has been months and I know of no replacement. Then the place was bought out and Mom says all the housekeepers quit. I informed management about 3 months ago that a blind needed to be replaced ( defective upon move in) and no replacement yet. The landscaping is overgrown by vines and dead shrubs are not replaced. The apartment is lovely. Mom likes the food a lot and seems to be making friends.

As above - would be nice for bingo to be in bigger room-. Facility needs an additional elevator. Better ways to announce events, etc. Needs an activities director. More meal variety. More games. Back up genre for power loss. Emergency procedure drill needed.

[name removed] and the entire staff at Emerald Pond genuinely care about the residents. I would recommend this place to anyone looking for a community for their parents. My Mom likes it there.

They did a major overhaul/ remodel about 7 months in , it took 3 months to complete which was a big inconvenience and confusing for mom at times with so much construction. Overall the project is an outstanding improvement of the facility. Would give a 5 but the yearly increase caught me off guard additional $200 .The food is a hit and miss most days..

The staff did not always clean apartment on a weekly basis as was advertised. [name removed] was great. The food was just okay. Lots of starches. They are very limited when it comes to activities, which was very disappointing. The cost too high for level of amenities. We have since moved [name removed] to a different facility which offers lots of different activities.

This company markets to a specific demographic. Statistically around 30% of that population is diabetic. Unfortunately, their menu is heavily weighted towards pasta and other starchy, simple carbohydrates. Due to excessive self-interest corporate policies and an Executive Director who aggressively punctuates the corporate disregard for customer service. Look at the NC Dept. of Health & Human Services. Understand that this company clings to the Independent Living designation because it frees them from almost all governmental oversight.

I would say be realistic about what your family member needs. This is a good community for someone who likes to be involved with others and make friends. It won't fix isolation issues (we found out the hard way). We chose this community over others because it was smaller and more homey feeling than some of the larger places but also big enough to have the community activities for residents and the staff is very friendly. Every time we have come to visit we see the staff speaking with residents.

The woman from your agency highly recommended it for our price point. The staff are angels. My mom isn't easy and really needs a lot of care. They've done amazing with her over the past few months.

We have been going through several adjustments to the move. Overall meeting all expectations and more. Mom has very few complaints: Lots of active remodeling of the interior facility causing inconvenience of services. The meals are lacking in taste and flavor. With the completion of remodeling and fully staffing a 9-10 is achievable.

My loved one is a resident at Holiday Emerald Pond. I love everything about the facility, although I wish the personal Aides weren't an extra cost and that the food was better. Most of the food that is served is tough and they serve a lot of pork, which can't be good for any older person's diet. The cleanliness and friendliness are great. The value for the cost is pretty good.

Things are going very well for my loved one and family. This is a great place for independent living. My loved one has made friends here. I would highly recommend the community to others. There are three meals a day served and snacks available as well. There are a lot of activities available for the residents to participate in, and my loved one is enjoying their time here.

The staff at Holiday Emerald Pond are fabulous - truly engaged in what they do, and kind. Food is excellent. Sweet members of the community. Pretty location.

Holiday Emerald Pond is a very good family-like environment.

Everyone has been great. So far, my loved one seems to like the food, and is invloved with the activites. It's pretty good value for the money. We picked this community because, of the location and cost. It was the most affordable out of other place. We liked the size of the apartment, and the value for the money was the top reason we chose this community. The General Manager, has been really good and quite responsive. The new maintenance guy is really nice. Getting things repaired in a timely manner could improve.

We love the area this community is in, as well as the pond. It is really a great place and the price is reasonable. The staff and residents there are very friendly. Any issues our loved one has no matter what the staff are they to help out. Super attentive and accommodating. We like all the activities they have going on, especially the music they put on for the residents. It gets them out and dancing with one another. It is also a pet friendly community. We would recommend Emerald Pond to other families.

I would recommend you check out Emerald Pond to see if it would be a good fit for your loved one. The people are nice, the community is affordable, and a good value for the money. There is not a big selection of food available for the residents. The taste is also bland for some. There are quite a few activities for the residents to participate in. There is even a happy hour.

For the value and for what we get for the cost it was worth it to us. My loved one has a good value for the cost that he is paying. The staff have all been really helpful and nice. Anytime I have a question they always get back to me.

It's a great sense of comfort to our family that our loved one is in great hands. He's so well taken care of, and that makes us very happy. The staff are amazing. They love what they do, and you can really tell. Our loved one loves the food, maybe too much! It's very well balanced and has a great variety.