Avista Spokane

All five stars. I would tell others that this was the only facility that we even looked at. It was clean and the staff were compassionate. Since moving in they have continued to be very friendly and efficient. I would absolutely recommend Windriver Place to other families looking.

To the director, head nurse, and all staff at Wind River, I have been a caregiver, off and on, for more than 20 years. I have worked privately and overseen the care of clients who have entered facilities. In the lockdown year, I hired on at a sister facility of yours just to be near one of my clients, as she had been as dear as a mother to me. First hand, I know that the care filters down best from top to bottom. A singular caregiver can struggle along, but when a facility is run with this kind of excellence, it shows on the faces of all the residents. The change in our family member since coming under your care is almost unbelievable. She transferred in under a 'few weeks' Hospice diagnosis, and needless to say, the time frame is now happily extended, all because of the unprecedented, cheerful, care. When the front desk girl will pause in her duties to assist a resident until a caregiver is free to step in, something is definitely going right!

We like the place a lot. We like the size, and the people that we've worked with have all been very helpful. They're having to bring in a lot of people from outside agencies, but I have no complaints with the overall staff. I think the food is nutritious, and they have a lot of activities.

Overall it has been a very good experience. The staff are fantastic. They're very responsive, friendly, and informative. The facility is good. It's nice and clean. We got to hear some music while we were there visiting, which was fun. We wish we would have more information from the hospice service we chose though. They were supposed to call us after every visit, and they have not. In fact, we haven't heard from them at all. All the info is coming from Wind River. But Wind River is doing a great job of giving us updates, and our loved one is doing well and showing improvements there.

They're great. I like it because it's a small community, and my mom gets a lot of one-on-one care. It's easy for her to remember where things are. I think it's a good place for somebody who needs that sort of care. Everybody there is fantastic The staff are very helpful. The care they provide is awesome. I haven't tried the food, but Mom has gained weight, so she must like it. She's participating in the activities, which is huge for her. She's receiving 24-hour care, meals, and a watchful eye, so it's a good bang for my buck.

Wonderful location. Friendly staff.

The size was good and not to big. The activities don't have a good variety or exciting for the residents, this may have to do with the pandemic. We were told there would be snacks in the middle of the day, and that didn't happen. It would have been nice to have drinks available during the day as well.

We chose Windriver Place because it came highly recommended to us. The room sizes here are bigger than what we were expecting them to be. Overall it has been a good experience and I would recommend them to others who are looking.

The community is a really nice place and the staff is kind and compassionate. Communication is good between the staff and our family they keep us well informed and up to date. I would recommend this community to others based on my experience.

I would recommend this community to others. Everybody seems to know each other and the community is very clean. Communication between the community and our family is very good and they keep us well informed and updated.

Windriver Place is like family. They treat my mom like she was a family member. The staff extends that same kindness to the family of residents. There has always been someone answering the phone when I call to inquiry about my mom.

It's a small community and the staff seems to be able to offer more attention to the residence due to this. The room sizes are average, my mom loves the food here, and offer a good variety. I would recommend this community to others.

I think that most of the staff really cared for the residents and it showed. I really liked the way the community was self contained, its lay out, and the security of building. She wasn't terribly impressed with the food but they did offer variety At the end, when she wasn't eating a lot, they went out of the way to made homemade milkshakes for her. I thought it was a really nice size, not too big . I got the impression that the caregivers saw her as an individual person not "just another resident". It was the right place for her to be at that time in her life.

[Name removed] contacted me right away and was anxious to answer my questions about finding just the right place for my mother-in-law. She was friendly, assuring and informative. She even was willing to meet us to show us around outside Windriver Place, and let us look in the windows so we could get some idea in this COVID world of what their residence is like.

In the beginning the communication was really good. Unfortunately, the building is in lock down so we can't visit right now. We chose the community because it is located really close to our house and we liked that it is small. Everyone is friendly and seems nice. We like that there is a Nurse Practitioner that visits the community weekly and she keeps us informed. My brother is sleeping a lot but he is generally depressed so he doesn't want to participate in activities. The NP is working with the community on that with medications to help him. We like that the community is warm and cozy. It has an indoor courtyard for the residents to enjoy. The only thing I would say is that the menu has a very limited selection.

From the moment we entered the facility, we knew this was a place for our mom. The staff were friendly and the room was "homey" though small but just right for her. We appreciated that the nurse manager advocated for her to be there and worked with us to develop a care plan for her complex needs. Once a resident, the staff treated her like a friend. They not only cared for her but also sat and visited, understanding the physical limitations she had. Any concerns we had were addressed immediately. The activities available are interactive and meant for residents to meet each other. The activities director strived to get to know each resident personally and to get them involved. We also appreciated the small facility all on one floor. From maintenance staff to executive director, they could all provide answers or direct us to the appropriate place. Safety is also another priority, which was very much appreciated. We could not ask for a better place for our mom to have spent her final days and we know she appreciated Windriver Place.

We were greeted by friendly staff and residents. The facility is in a lovely setting, all on one level. The rooms were perfect for our needs. In the event of extended memory care we feel it won’t fit our dad’s Needs.

Thank you for all you do for my Dad, ! I live out of country, but spent a couple of days at Windriver in August. EVERY staff member knew my Dad's name! They new what he liked to drink at all his meals, they brought him his favourite juice or a fresh coffee. The care home is Clean, smells good and really comfortable place to live and nice for family to come for a visit. Staff was very welcoming-always. Staff always caring and patient with him. Going home was less painful for me ,because I know he is in a beautiful place to live and enjoy and, I have peace of mind that he is receiving TLC in his last years.