Atria Copeland

We were attracted to them because, the sweet lady who invited us to tour etc. She left soon after and so did all the charm. They want your money and then horrible service. They only cater to wealthy independent residents. You must be self sufficient.

Beware the bait and switch on their costs. My brother was 'evaluated for level of care' 3 times and each time was elevated to a higher level of care that cost at least $[removed] more. The end cost that they claimed was his level of care was over $[removed]a month. That was an increase of over $[removed] in the 36 hours from his initial evaluation.

The staff were excellent and very helpful and caring...I think that is what trickles down and makes the overall experience good. Yes -definitely would recommend

Age related building issues have been a real inconvenience for all the residents. Mom was displaced to another room due to water issues from rain coming in under air unit. After that happened 3 times got another rm less cost. Fire suppression in ceiling developed leaks throughout and displaced several with Mom being one after leak in ceiling spraying her awake. That is fixed now whole roof being reinsulated. Major messes all around. Hope repairs slowing down. New Chef better too. Mom has made good friends and loves the almost too many activities. Mostly good feelings.

Unfortunately my brother fell and wasn't able to return to assisted living since he needed a greater level of care. Copeland is a single story building which makes it much easier for the residents and is safer when they do not have to negotiate stairs or the elevator It was a very good experience for my brother. He really wanted to go back there. They made him very happy during his experience here and deserve a great review. I highly recommend Atria Copeland.

I am currently a resident at Atria Copeland and most everything has been great for me at this facility so far. The cleanliness and friendliness are great. The staff are all great. The activities are good. Based on my experience so far, I would recommend Atria Copeland to others.

We recently had a loved one at Atria Copeland. This was their first transition from their home to an Assisted Living Facility. The staff did a wonderful job making sure that transition was successful. The communication with the staff was always open and welcome. I could not have asked for a better experience. That transition is never easy, but Atria Copeland did everything possible to make it happen with the very best interests of the people involved.

They have everything Mom needs so we just knew. It was the first and only place we looked plus they had a room ready to move into immediately and Mom needed their type of care sooner than later.Mostly positive but the recent change in Director has caused some unease on Mom and her friends as making changes when your trying to settle in is a bit frustrating. Mostly good though.

I believe this community is not worth the price. Ever since management has changed, the quality of service has went with them. The only that’s keeping my family member is the front staff. The day time care staff, cleaners and entertainment. Maintenance takes days to complete a simple task now, sales director is very incompetent. Be prepared to be on your four hours ged a bunch of lies. You will get bread at the end though. If only the effort put into the bread was put into our families meals. It’s ridiculous how they are always out of food and drinks.

The staff is wonderful, attentive, and treat everyone with respect. They are warm and welcoming and know everyone names. Overall, I think they are a lovely facility. They do provide a good amount of activities. I do wish they could offer more outside of the facility, like field trips. Transportation to and from doctors appointments needs more availability. My loved one enjoys the meals and dining experience. The app they offer doesn't seem to be used as often as Id like to feel more included in what my loved one is doing. I wish they had facility wide wifi for ease of communication with her no matter where she is.

This is an excellent community to be or for your loved one. We have all kinds of activities at this community like bingo, dominoes, exercise, bean bag ball baseball all kinds of things for the resident to do. I have been here for a while and I love it here.

We are very pleased with our experience at Atria. The nurse practitioner who is contracted through Atria [name removed] saved my mother, we are very thankful for her and she is our angel. Everything has been great, especially with the loosened covid restrictions. I would highly recommend to others looking.

I moved my loved one into this community after a not so nice experience at a prior community. I talked to Atria about the laundry of my loved one. They cleaned my loved one's apartment and did her laundry weekly. The food was fine. They prepared good food for the residents. The director of this center was fake friendly. The Director was all business, and put a fake smile on her face. The Director called me one afternoon, and was abrupt about needing my loved one due to her getting out of the community. They only wanted to allow one person to come into the community to pack my loved one's belongings up. Once I asked I asked the Director if they wanted to pack up the items and the director went silent. The Director wanted to keep my loved one's money for not giving two weeks. The Director went into business, and said it doesn't work that way. She acted like she was doing a favor to even get an amount for the amount of money to be refunded, and that wasn't even for the full price. The Care Manager seemed to be competent, and nice.

If you are looking for a place that will really take care of your loved. this is place. The caregivers are amazing, kind, attentive, helpful, and they are everything in which you would expect family members to be. We chose this community because we liked the location and feeling we got we visited. It is a very warm and homey feeling. I would absolutely recommend this community to others.

I was impressed with what I saw.i will contact a friend whose dad lives in assisted living and also I plan to make an unplanned visit.

Such a beautiful community and truly amazing staff! The director [name removed] goes above and beyond and I’m truly grateful to get to do business with them! They genuinely care about their residents! 5 stars all the way!??

Wonderful community. Incredibly friendly and helpful. Loved it there but the price is too high.