Arden Courts A ProMedica Memory Care Community in Wilmington

The doctor for Arden Court refused to get a wheelchair for my mother at when we first got there after the recruiter stated that they would be supportive and get everything she needed. we had to switch the doctor to the hospice doctor. The doctor at Arden Court is absolutely not effective and their communication is poor. It took my mom three weeks to finally get a therapeutic wheelchair that she needed for her balance because she had frontal temporal dementia and needed a disability wheelchair. I felt like I was fighting to get what she needed. People need to know the truth and how they treated me. They got my brother involved and acted as if I was not competent to make decisions in the end. They didn't like the fact that I was working our shifts and I was able to stop whenever I wanted, and I told the truth. I am a nurse of 38 years and nursing retired now but I can tell when things aren't right. Activities coordinator and chaplain were the most supportive her daily. Aid was very supportive, but they are overextending those women and they should have extra aids there during dinner time to help and the Director was not compassionate at all. The caretakers did their best. I made mistake of using hospice which was owned by company that owns Arden Court. Delaware hospice was agreeing to take over, but the head manager of their hospice called & promised to have my mom seen daily & make what was promised happen. Recruiter we signed with in Arden Court front office told my my husband Rich & I that although it was Assisted Living, she could behind hospice care. When I showed up at different times of the day(since my part-time light duty status at work allowed me to show up at noon or 2 pm. I would see my mom out of her wheel chair. In a chair, being made to sit up and stay in one place until lunch was ready & her journal said, "I don't want to eat and I need to sleep." She was under hospice care because she could no longer swallow her food, could not speak and she only wanted to rest or go to activities. My husband & I provided the Ensure we bought from BJs & it only needed thickening. Nutrition was only for comfort at that point since her vocal cords were only protection for her airway. They continued to focus on fact of not having her aspirate in bed while alone if she was given nutrition while in bed. I sent a message to [name removed]( who I considered a recruiter) that maybe we should move mom to complete care in nursing home. he did not communicate back to me via text. It was made more complicated than it had to be. It's my story. I'm sure from their point of view, they will downplay my recollection of it. Their doctor & communication with that doctor for assistance devices( my mom needed) was incompetent. I had to keep calling their hospice to make it happen. Their hospice was able to bring hospice doctor to be in charge of her care(from what they promised to do). My mom should have never been accepted. She should have been nursing home end of life hospice care. She did well through her own perseverance & kept writing her needs down on the notebooks we gave her. She could no longer walk, talk or swallow in the end. FTD is difficult because caretakers need to understand what the patient wants. In the end, they let her stay in bed, bathed her & allowed her to go to bingo. The activities person [name removed] had a good heart & would go out of her way to get my mom to join just before the bingo game. Her aid fixed her hair & dressed her to go to bingo. Mom loved bingo to the very end of her life,

The facility is nice aesthetically. It is geared towards dementia patients. The nursing care is insufficient and below the standard. I don't want to put all the nursing care in this category because the aides were usually approachable and caring. One LPN was very good but the majority of the rest lacked in competency.

Initial transition to their care went smoother than expected. The outside garden is great. When my husband's mobility was better it was awesome. Now his mobility is a challenge and hospice on board to help with his care. He may require more attention and long term not sure if he will stay there. They have been very accommodating and he is falling more with hospital stays. Not their fault just progression of his Parkinson's disease.

The staff is very kind and my dad is treated with respect and love. They're just very disorganized. It's hard to get a call back and I was never told when he ran out of medications or a change was made to his care plan.

I would not recommend Arden Courts Memory Care Wilmington if your family member is a two person lift and wants to nap. My loved one is not getting enough rest. The staff is friendly, but my loved one's caretaker does not allow my loved one to nap because it's too much work getting her in and out of bed. My loved one's level of care is more skilled care and there are not enough aids to assist. The ratio is 2 aids per 11 or 12 residents.

My father has been at Arden Court since the end of February this year. His mental decline due to Alzheimers has been a long and very challenging journey. Prior to joining the Arden Court community my Dad was in a so called memory care facility that was not capable of handling his needs. The previous facilities did not understand or have the training to support the challenges that go with dementia confusion. Arden Court has been a bright spot in Dad's care. He joined the community in a weak physical state because of mismanagement in the other facility, with hospital, rehab and long term acute care facilities as well. Within a month, Dad was walking freely around the community. He is in a constant state of confusion, but the staff at Arden Court are trained to support him. The facility is bright, clean, the food is good and served at appropriate times and the staff is cheerful and supportive. Dad's life will never be perfect again but Arden Court is managing his confusion.

There was an administration change during our time there. To that end, the new administration was no willing to uphold the previous one's agreement. This facility was costly and the residents were well cared for but the food was horrible and staff played favorites. I would not recommend Arden Courts in Wilmington - staffing these facilities is miserable.

My mother spent several weeks in hospital. Her decline was dramatic and heart-wrenching...she refused food, clung to a stuffed dog and was non-verbal. Then one day the hospital said she was to be discharged the next day to a facility we did NOT approve of. The staff at Arden Courts came to rescue. The admissions director ([name removed]), though out of state for business, walked me through everything via multiple texts and convinced the hospital to give us one more day. The staff coordinated efforts to evaluate my mother and assist with the preparations and paperwork. Within 36 hours my Mom was nestled in her new bed. The next morning my Dad and I arrived to find her in the shared TV room...she called out to us...LAUGHED...and she had walked there!!!!! Since her arrival at Arden Courts her turn around is remarkable (the stuffed dog is history). I cannot say enough for ALL of the staff that continue to keep my Mom engaged and full of the life and humor we were seeing drain from her.

My mother was assulted while at this facility and within a month she passed away. It has been very difficult to get any information about what happened to her. I do not recomend anyone sending a loved one here.

We give 5 stars for every category! [name removed], the executive director, is very responsible, honest, compassionate and has the best interest of the residents in mind. The room sizes in memory care are excellent and accommodations are as well.

I had to put my best friend here in Jan 2018, when it had good reputation. After the excellent executive director left following Covid, care went steadily downhill. Management has been extremely uncooperative and uncaring. The few excellent aides were overwhelmed. Nursing care was also overwhelmed. Eventually, a simple skin tear on the right leg was allowed to become systemic. One day I discovered the LEFT leg was very red. The next morning she was unconscious and she died four days later.

My wife was a resident at Arden Courts for over 3 1/2 years. During that period of time the facility successfully navigated its way through the Covid Virus outbreak. That speaks to the expectation of knowing your loved one is in a safe environment. Current management is raising and maintaining the bar for a high level of care. They are dedicated to making sure your level of care expectations are met. The facility has excellent program management paying particular attention to seasonal holidays and birthday celebrations. The meals are delicious and nutritionally balanced. My wife recently passed away and was allowed to do so being comfortable, without pain and with dignity. I have no problem recommending this facility for a safe place for a loved one.

There is a good deal of the community that is not high functioning. The staff is so friendly and attentive. communication between the staff and our family is very good. I would recommend this community to someone who is further along in memory care.

I took a tour of this community for my loved one. The community specializes in memory care. They are a little expensive. There is a room for the residents to participate in activities. The room is like a family room, and large area.

The happiest staff of every facility we visited. If FIL requires memory care in the future we will revisit. Gorgeous outdoor space. Rooms, however, are on the small side - just a bed and chair.

My father was here for a few months prior to his death from Alzheimer's. The staff was caring, the food was good considering that this was an institution, there were many activities available and the facility was generally lovely and clean (the rooms are a bit dark and basic but the common areas are nice). It was a godsend for my mother, who could no longer care for him at home. We would definitely recommend it.

My Mother was a resident of Arden for 2 plus years before she was required to go to a Skilled Nursing facility, The facility provides a clean and safe environment for the residents. The staff is friendly and welcoming and encourages the residents to participate in community activities. My Mother especially enjoyed the supervised trips outside of the community. Also, Arden has an outside area for the residents to enjoy when the weather permits, helping to eliminate the feeling of confinement. Stacy, the Executive director of Arden, is dedicated to the residents entrusted in her care and has a very good relationship with the hospitals and other professional care providers in the area, making for a seamless transition for residents entering the Arden facility. I would like to especially thank Fontaine, a Supervisory Aide at Arden, for her kindness and aide to my Mother.

This facility was older and more expensive and did not meet our needs. The layout was wonderful.

Visited this facility. Was very impressed. Very friendly and clean.