Arden Courts A ProMedica Memory Care Community in Sterling Heights

I feel fortunate to have found such a caring/giving facility and commend the staff for all their efforts... especially [name removed] and [name removed].

We are in the process of finding a lawyer and reporting to the State due to the lack of care my mother received from this facility. In less than 3 months she lost 7% of her body weight, had bruised wrists and was medicated up and fell and fractured her pelvic ring. She went from only having dementia and physically fine to a wheel chair, wearing diapers and having to be spoon feed in less than 3 months at this facility. This facility doesn't follow legal HIPPA laws or POA and guardian guidelines.

In the process of talking to attorneys and reporting this facility to the state for lack of care my mother received at this facility... in less than 3 months she lost 7% of her body weight, had bruised wrists, was medicated up and suffered a fall fracturing her Pelvic ring. She went from being only having dementia although physically fine to a wheel chair wearing diapers and not being able to feed herself in less than 3 months at this facility before we removed her. This facility doesn't follow HIPPA laws or Legal procedures for POA & Guardian Guidelines.

Arden Courts has been wonderful for our loved one. The caregivers at Arden Courts have been very patient, kind and really understand how to care for their residents. The facility is laid out in a way that is very inviting for people with dementia. Arden has a beautiful secure outdoor area next to a golf course where the residents are able to walk and relax. We feel so blessed that we no longer have to worry about our loved one and know that they are getting great care.

Arden Courts of Sterling Heights has been a blessing! We had to place my mother in a facility after family illness no longer allowed us to take care of her. From the moment we toured the facility we knew we found the perfect place. Very homey and comfortable, awesome workers who are loving and kind, and support for the family. She’s not interested in the activities but it’s very obvious from the smiles that the others enjoy it very much. Thank you Arden Court!

Our friend [Name removed] is very happy there. She is receiving excellent care and has made many friends. She no longer talks about returning to her home. Her health has improved dramatically as she is getting three nutritious meals a day. Unfortunately her memory problems continue to get worse but that is not the fault of the facility. The staff is excellent and takes a personal interest in our friends well being. The facility is kept spotlessly clean and is very much up to date. Being that we live across the country, our minds are at ease that our friend is in a safe caring place.

My husband is now just starting to settle down after being here a little over a month. The hardest thing for him was when the staff said to give it about a week and not to come that really upset him to the point where he ended up in the hospital for a couple of days but now that I visit every day he has improved. I go at dinnertime and he clears his plate he is eating things that he has never eaten before which is good. The staff is amazing they actually have gotten him into the shower after not doing that for a few months. Everything is always clean. I would recommend this community

I had a good tour of this community. Everyone was kind, and friendly. The community was well maintained from what I saw. The staff was kind, and helpful. The experience went well. I did find a better for my mother, but my tour went well of this community.

This was a nice community for the care that we received. The staff was caring and the community is clean. The menu was nice and he did like the variety They offered a lot of activities for the residents. We would recommend this community for the care of a loved one.

Center for dementia. They can house 56 patients in 4 houses. 14 patients in each house. Cost: Priv. $5975 (avail.)/semipriv. $5275. Services are all included. Sounds good. [Removed] is Dir. of Nursing. she is there until 11pm tonight. Call her [removed]. she will be happy to give [Removed] a tour.

My mother is doing just fine at this facility! The staff is exceptional! They seem to genuinely care about residents and their families. If anything, the facility can work on the flavor and variety of their meals, but overall, I am pleased with the facility!

Placing a loved one in any facility is hard. The staff at Arden Courts has been wonderful. Our father had a difficult personality before his onset of dementia, so this time in life is even more difficult. But the staff has been helpful, caring, informative and we wholeheartedly feel that his well being is their priority. Couldn't have asked for a better place.

The layout of this facility is very nice. It's kept pretty clean. Good concept in that there are four hallways so it's easier to manage smaller groups. The gardens are so nice and located next to a golf course so it's peaceful. The downsides are for one being understaffed. No room for incidents that take staff away from caring for individuals. For instance, often it's often one to two staff people to 14 plus residents and if one resident falls or needs special care, the tensing residents are on their own - no room for error. For two, the staff really doesn't engage the residents. They mostly are there to make sure no one falls or to get them dressed or showered but there's not much involvement socially. For three, the activities are limited, mostly understimulating, not creative, and unenthusiastic. I don't know how often they make the effort to find new activities or look for volunteers but they could improve here. I think for the most part the staff really cares. There's just not much incentive for them to go above and beyond.

I have visited on various occasions and found the atmosphere to be a caring environment for our loved ones that need that special type of attention. From the moment you enter the front door you are treated as a valued guest and greeted with a smile. The compassion given by the staff  to the residents I have come in contact has been good to see regardless of their position. The court yard is a safe secure place to explore a bit of freedom. The community rooms offer various activities to stimulate the memory process.

There are some nice outside areas that my mother can go to. The staff are doing a good job with the care they are providing for her. I haven't had a chance to try the food but the menu sounds really good. I would recommend the Arden Courts of Sterling Heights we feel that my mother is safe and she is getting the proper care that she deserves.

This a very clean and beautiful community. It is not very fancy, but it does have a homey atmosphere. He is doing very well at this community, I am very happy with him being here. The staff is great, they have been very helpful and kind. My husband really loves the staff. There are two lovely ladies that take very good care of him. They do offer many activities, but he chooses to watch TV. They did a very wonderful thing for us for our anniversary. They gave us a private room with wonderful food from a restaurant. It has been a wonderful experience. I would highly recommend it.

My brother-in-law was supposed to become a resident at this facility. However, he never quite made it as he passed away after only 10 days at the Arden Courts in Livonia waiting for an opening in Sterling Heights. My husband and I did tour the Sterling Heights one and were really impressed with the services.

This is a facility that does not deliver what they promise. We were told the staffing ratio was 1/8. Other than the first week or so, we have rarely found that to be true. This means the food, mostly carbs, is usually cold, and there aren't enough staff to help with feeding/prompting. Last evening there were 4 CNAs plus the nurse for the entire building with 52 residents. This is not enough when some are in wheelchairs and need toileting assistance. I often find someone else's labeled clothes in my mother's closet and last night another resident was asleep in her bed wearing her blouse when we went to take my mom back to her room. Other times another resident will wander in and sit on my mother's bed with her in it--almost on top of her! Glasses have been broken or lost for days, hearing aid batteries are usually dead, she apparently went a week without a cushion on her wheelchair. All within a few months.

My mother just moved in the first week in May and she has not been prompted to eat as much as the caregiver in my home was prompting her. She still loves her nutritional drinks at every meal and they get them at a less expensive price than I could buy them at Costco for my mother. The morning caregivers there are letting my mother sit in her wheelchair, when in reality she should be using her walker all day long to stay strong and not lose the ability to walk. I will have to reiterate to the staff what her needs are.

I think they do a good job overall at Arden Courts of Sterling Heights. It has a warm, comfortable, homelike atmosphere, and they do a great job keeping everything clean and well kept. It has a very simple, easy to understand layout, which is good for residents with dementia or memory issues. The staff are very friendly, and they take great care of the people who live here!