Arden Courts A ProMedica Memory Care Community in Sterling Heights

When it comes to finding the right memory care facility for a loved one, cleanliness, comfort, and compassion are non-negotiable. Arden Courts Sterling Heights exceeded all my expectations. From the moment I walked in, the facility felt warm and inviting. The atmosphere is bright, cheerful, and designed with the residents' needs in mind. The common areas are cozy yet spacious, and the private rooms are well-appointed and personalized to make residents feel at home. There’s also a lovely outdoor area where residents can safely enjoy some fresh air. Every team member I encountered was kind, attentive, and patient. They genuinely care about the residents, treating them with respect and dignity. It’s evident they’re not just doing a job but are passing about what they do. Overall I recommend checking this facility out!

Arden Courts does an amazing job. They care about the people that are in their communities and are willing to work with you if there are concerns. They have been around for a long time and I have seen both their Livonia and Sterling Heights communities.

The Executive Director spent an hour on the phone with me helping me process my young husbands dementia condition and the need for him to be placed in memory care. Arden Court has an extremely friendly and welcoming staff. They are supportive of new patients, as well as family members during the transition period to Arden Court. The nursing staff and the caregivers have been extremely understanding and patient.

The staff is great at Arden courts The building was beautiful and clean. Grandmother loved her stay there with her personal room and community area. We will return in the near future for a stay.

The loved the live entertainment they had there. We loved walking outside in the garden area. Talking to other families going through the same thing.

Short-staffed and messages not being relayed to family members and parent went without a shower for 10 days when I asked to checked the chart. The center is under new management and it shows. The staff are caring with my parent but seem strained without enough staff and stressed by the many changes that do not just impact those that work there- but the residents feel the tension as well. Do not suggest until things calm down or get 'in order.' Considering other options for my parent.

Our loved one is currently a resident at Arden Courts in Sterling Heights and the experience has been great for him so far. The staff is great. The cleanliness is great and the meals are great. We love Arden Courts, it is a very great place for our loved one!

The facility is kept very clean inside and out. The staff is very organized and caring. There are always activities going on if residents want to join in. They staff ha also been very good at communicating with our family. They respond to emails and calls within a reasonable time.

I would recommend this facility to others, under the circumstances. This is not an ideal situation to have to be facing. It is AWFULLY expensive, but we feel that our mother is being well cared for.

My loved one was previously a resident at Arden Courts and the experience was terrible. They had different people working there each week and most were lazy. They stopped giving my loved one his insulin, which resulted in an ER visit and other complications. I would not recommend this facility to others.

Smoke and mirrors when touring the facility. Misleading on the type of care our loved one would be receiving. We were told visitation is anytime, that they’re open 24 hours, but that is not the case. We’ve been denied access after 11:00 p.m. We were told we do not want to upset the residents. I was almost denied access to see our mom at 6:45 p.m. I buzzed in (the night bell has been broken since we've been there). I announced I was here to see (gave my mom's name) and I was told, "She is sleeping right now." I stated who I was and that I was here to visit our mom, and then I was buzzed in. We were told our mother would get therapy twice a week; however, just recently discovered she will only receive therapy if covered by insurance. Our mom received therapy the first few weeks she was there and nothing after that. First few hours upon registering our mom there, my sister and I witnessed a resident fall. This happened within a few minutes of entering the living room to meet up with our mom. The caregivers did not assist in helping her back to her feet. Instead, they praised her for getting herself back on her feet. We went back to see the room our mother was assigned and found a resident sleeping in her bed and the room was claimed to be locked. Staff members didn’t realize that a resident was missing or how long she was sleeping in the room assigned to our mother? This is a memory care facility and they offer nothing to stimulate or engage the residents to keep their mind moving forward. The majority of the time, the residents are sitting in the living room, sedated, sleeping in their wheelchairs or a chair while the TV is on. Some watch; however, they are watching a TV with a bad picture, not sure how long the TV was like that, prior to our mom residing there, but we’ve made several inquiries to have it fixed. Finally, after 75 days, it was replaced along with the broken blind that has been broken since before our mother was placed at Arden Courts. They are frequently short-staffed. Some, not all, of the caregivers are not as attentive to the residents as they should be. There are some good nurses and caregivers but there are a few that shouldn’t be in that profession. We’ve witnessed many falls that could have been prevented, if there were enough staff and they were focused on caring for the residents. We’ve had to call out for assistance many times when a resident was doing inappropriate or unsanitary things, or was in danger or going to be a danger to themselves or another resident because no one is keeping a watchful eye on them. Many occasions there haven’t been staff present for ½ hour at a time and residents just roaming, doing whatever and are a danger to themselves or others. Personally, our mother was not getting showers twice a week, like they stated. We actually had to bring it to their attention because our mother smelled foul. She hadn’t had a shower in 6 days and wore the same clothing for 3 three days. The residents are continually sedated, falling and hurting themselves, some end up going to hospital and returning with bruises all over their face. We had discovered that one nurse was administering an incorrect dosage of blood thinner to our mom. We don’t know for how long but our mother ended up with a blood vessel bleeding in her eye. This same nurse didn’t know that Zyprexa and Olanzapine are the same drug, until I personally had to show him. There is inconsistency when administering medication; it varies on the nurse and if they are short-staffed when medication is administered. Not given at same time every day and consistency is key for medication to work properly. When you address your concerns about medication and why it’s being given, we are told, “That is the doctor’s orders.” Our mom has been there since the beginning of December and in less than 60 days residing there, 5 people from her quadrant have died. All our mom wants to do is sleep and her cognitive state is being jeopardized because there is no interaction to keep them coherent. My sister and I spend hours a day, several days a week there with our mom and we’ve witnessed things that will break your heart; therefore, we don’t want to leave our mom there. We are working on removing her from that facility and trying to get her home. Respect your loved one enough to fight on their behalf and honor their wishes. They should not have to live the remainder of their life like that.

My Dad, who had done so much good in the world, became very difficult to care for as his Dementia progressed. I thought there wasn't a place that could handle his wandering and agitation. But thru attention and care and DNA gene-site testing to get him on the best medication, he is doing AMAZINGLY well. That is all thanks to Arden Courts. They have really nurtured him into a far better place than I could at home. He is happy again. He is happy to see me. He is not in a constant panic anymore. He joins group activities and interacts with people all day. I cannot say enough good things about Arden Courts and the staff there. They are loving and feisty which is such a great combination. The residents are up and around every time I go in. And that is because the staff really reach out and engage with people. Arden Courts has given Dad and I both a new chapter of life which is far more harmonious than the last year has been. For that I am eternally grateful.

My great-aunt lived here for several years. It was always clean and smelled nice. The staff was warm and caring and quick to respond to questions and they really understand dementia. I recommend this place to anyone that needs memory care.

My aunt lived at Arden Courts of Sterling Heights for 4 years and the staff was wonderful. They were very attentive to her individual needs and they allowed family to visit anytime and still be involved with her care. The activities department engaged her and helped keep her active throughout her stay. I would recommend this community for those seeking dignified memory care.

After settling in, Dad has really started thriving at Arden courts. He is socializing, eating, walking around, doing puzzles, and being active with the community. They provide his with structure, care, connection, staff is friendly and supportive.

Arden Court has been a great fit for dad. They were great helping him through the transition from home to their memory care facility. The staff is friendly, caring and helpful. The setup is very homey with individual rooms that allow their own sense of space. The group activities keep them active and occupied and foster a sense of community. So glad they are taking care of dad.

Arden Court is a very homey and cozy place. They have several “houses” within the complex so not a huge amount of residents sitting and eating in the same area. The residents can also walk throughout the complex and sit in various “porches”. All the residents have an opportunity to be together for activities. The outdoor walk path is enclosed so residents can walk safely on their own. There is a beauty salon on-site and nurses and doctors. Our father lived at Arden Court until he passed and we have since picked Arden Courts for our lovely aunt. I highly recommend Arden Court.

Biggest problem with Arden Courts in Sterling Heights, in my opinion, is the Director. She is not empathetic or supportive and does not listen. But many of the other staff are very good. The facility is excellent, especially the outdoor access. And the recruitment person, [name removed], is also excellent and very helpful. If outdoor access is a priority, there are no other good options.

I'd say if your loved one has any challenging behaviors they shouldn't go there. They aren't equipped to handle people with challenges outside the typical memory concerns. They have a beautiful outdoor area we knew my loved one would really like.