Arbor Terrace Athens

Long story short, they were awesome! My Dad was supported through his passing. Based on the experience we have had so far, we would absolutely recommend this community to other families, thanks again!

Director, [name removed], is a great communicator and goes the extra mile. The staff at Arbor Terrace work with our loved one to help her take advantage of the services and activities available to her. The atmosphere is warm and welcoming and the food is good.

Move in was tough, but they had had a busted pipe at Christmas and were in progress of renovations. We had to move 3 times. Was hard on me and him! They said they would move his stuff, but changed their mind when it was time to move him. There is no sink in the kitchen. I didn't realize it. Not one of the places he had lived before had not so I never thought to look or notice when we walked thru. It's a big deal when u have to use a bathroom sink to wash a coffee cup.... yuk!! Staff is half and half. They have some great long term staff which has been a big deal for me! But the ones that are not great are mostly on weekends holidays etc. His room is supposed to be deep cleaned is their term. It has not been that since he has lived there. They leave his clothes all over the room when it's two steps to the laundry basket in the bathroom. His room is dusty, he is on oxygen. We have had several meetings with all departments involved. It's just laziness. I got a letter in the mail in March they are going up on our fees so they can pay more! I'm not sure I get it!! Anyway, the food is an issue due to the fact that dad is diabetic and the usual only diabetic choice for the meal is a garden salad. When he first moved in, it was different. The food was good and better choices. They have made cuts, I'm assuming in the food budget, at corporate. If it continues, this may be the straw that breaks the camels back. I really love the director. But there is only so much she can do. I'm not so happy with the nurse in charge of the techs. I believe her excuses she makes to me on why they never do their job is why it never happens. She allows them to be that way. That is the main problem there. I don't like the pharmacy that they use to package. Dad is VA and they will not package his OTC medications, so we have to buy them from them. There is just getting to be a lot of problems for us. I'm wondering if there is a good place for him to live!

I definitely would recommend Arbor Terrace of Athens. They are great! I would comment that it's best to aim to do admissions early in the week. We had to travel from out of state, and ended up missing some paperwork, so we had to do admission on a Saturday which was a little problematic. Otherwise, everything has been fantastic for my loved one at Arbor Terrace of Athens.

So it's beyond a five in each. If they want their loved one to have a home with help and friends of residents and staff, Arbor Terraces of Athens for sure. You can talk to everybody. Easily. Everybody is friendly. Just it's a home I don't know what else to say.

This is a pleasant and friendly place for me and my family to visit with our mother. She seems happy and very comfortable here at Arbor which makes us all happy! The activities are so appreciated and helps my mom to interact and be social. Thank you for all you do at Arbor to make it a family atmosphere!

The only complaint I hear from my family member is about the food, but that can just come down to personal preference. Overall she has been very happy with her relocation there. She's still very sharp for her age, and she really loves the facility. She loves the back gardens. Once we got her belongings moved in, she really felt like she was home. The place is fabulous - it's really so nice, and we couldn't be happier. Everybody there is lovely.

All of the staff are so pleasant, courteous and patient!

Very clean. Residents are well taken care of! Friendly Staff

This place is great. I see good things when I visit

Very Friendly

The [Name removed] family was very grateful that we were able to have her spend her final days being given the best care available. She was in need of special care and that was what she got from everyone involved at Arbor Terrace.Sadly, she passed away [date removed].

Arbor Terrace and the program director, [name removed], were wonderful. They offer 3 specialized "neighborhoods" within the community: Assisted Living, full Memory Care, and a transitional bridge program for people in the early stages of memory loss called Hedges. It is a beautiful place.

My mother is doing well, she is finally settling in. I would absolutely recommend this facility because it is very clean and organized. The staff is friendly. I have been there during meal time and the food looked good. So far, it has been a good experience.

This community has a very warm feeling.Because of the 3 levels of care, no section seemed too large or overwhelming. The managers were extremely knowledgable and took time with my mother to answer any questions.

The property is beautiful and the building was very well maintained with lots of great amenities and features. The staff was great and gave my love one and I a detailed and informative tour. The cost of the community was outrageous and way over priced.

The staff at Arbor Terrace of Athens is exceptional. Everybody from the director on down to the individual caregivers are all really good quality people. The facility is beautiful and very well maintained. They have really good onsite physical therapy and other activities. I have absolutely nothing negative to say about them. It has been an overwhelmingly positive experience all the way around and I cannot recommend them highly enough.