American House Village Senior Living

Great dinner and entertaining music. Very pleasant evening.

Overall...The grounds and home is nice but my parents have had several issues with the villa. The experience would have been better without the high increase in rent, the difficulties with a parking space and a $50 cost to pay rent with a check. The free WIFI is troublesome and to date they have not had WIFI for 3 weeks. One of the amenities was to have a weekly housekeeper. They stop coming and the few times they did, the service was subpar. The showers needed extreme cleaning and vents were extremely dusty. My mom ended up cleaning the showers and some of the vents. When mom complained someone came and cleaned some if the vents. They have an ant infestation. Several attempts were made but no success in eliminating the problem. Overall staff is friendly but not successful in effectively solving my parents issues. They are in independent villa. However, when their pull string was activated help came quickly. We appreciated that and was impressed by their haste. They never dined. They did not participate in activities. They do not feel the cost v value is not there. Living in the independent villa and paying nearly $[removed] and having all the aforementioned issues, it definitely is not worth it. To this end, they are currently actively looking to move asap.

The staff is generally helpful. I think it's been difficult for them with staffing shortages. For example, dinner is often just sent to the residents' rooms, so they're missing out on that social interaction. Aside from lunch and some activities that are presented, there's not other structured interaction. As far as value, when I compare it to other facilities, it's not that expensive. But when you take into account you're basically paying for meals and activities, to me it's a little bit expensive. So I guess all in all, their prices are reasonable compared to other facilities that are like them. I do like the fact that American House is smaller. The buildings are not that big, so it 's easier to get around to the dining area and other areas that are within your building.

We chose American House Village because of the location, she lived close by and so she is still close to her friends and is familiar with the area. She also knew someone who lived at American House and so she had been previously been introduced to it. It is very clean and friendly facility. She has a 2 bedroom apartment and it is a great size. They have clubs offered for the residents and they seem to enjoy that (ex. a gardening club). The biggest thing that sticks out to me is just how over the top friendly everybody is. I would absolutely recommend them to others looking - after she moved here she said she wishes she would have moved here 5 years sooner.

Our family was in a difficult situation and American House has been amazing, it has been the best fit for our loved one. They were life savers to our family and we appreciate everything they have done. Everyone we have spoken with has spoken highly of the meals and dining service, and we have even eaten meals ourselves and they have not disappointed.

The community has been really good to our family so far, and they were doing a special at the time of move in so our loved ones were able to move into a 3-bedroom. We have been visiting during dinner time and we see a lot of sandwiches and more basic food. We do wish it was more kind of restaurant style, but the lunches could be good to we just haven't seen the meals ourselves. The activities are still limited but are getting better and ramping back up.

Make sure you stay on top of covid protocols but overall the experience has been good. I would recommend this community to others based on my experience.

We chose American House Village at the time because of the location of the facility, it is close to family and also the staff members were nice and it was clean and value for the money was great. The apartment sizes are not bad, she has a 2 bedroom so it is pretty spacious for one person. I would recommend to others looking.

I've had a great experience with them so far. They helped me immensely to transition my loved one from acute rehab to their facility. And they've also helped with giving me some direction with other paperwork to be filled out, and doctor appointments, and all that kind of stuff. It's clean and an excellent facility. They have different areas for you to go, for instance each building has a library. It's just a friendly place, and we're very happy our loved one is here. The meals look delicious. They have a lot of activities to participate in. Recently, they had a fun event for the Kentucky Derby. They have a puzzle group, exercise equipment on each floor, wonderful outside seating, crafting. Every time I go there, they always seem to have something going on, a little bit for everybody.

I like the community and have recommended the community to friends. They care for the residents. Most of the staff are good to work with. The room is very good as well.

Although we did not choose this community for my parents they were good with the communication. They kept me updated and even followed up with me after our conversations.

I toured many communities with one being American House Village Senior Living. It was a good tour and the person that took me around was helpful and informative The complex was clean and in good shape, but we found another place that fit my loved one's needs better.

Pleasant enough. The 'pets allowed' policy would be good for some, but not so for my mother. Residents seemed happy to be there.

My parents went here for a respite stay and they loved it. The food was good and the people were very nice and helped them with everything. They really liked it and so did we. If I could I would of sent my parents here.

The respite care went very well. He enjoyed it and he would come back again. The meals were okay, not the best. They did have activities available and they have one outing a week. I would recommend this community to others for respite.

Want crappy care with crappy food? Then this is the place for you/your loved ones

Very caring staff when it comes to the residents. They made my move in pretty easy since I moved from California to Rochester Hills.

There is little to no management here, Activities and the like are a joke. Deterioration has been extreme in the last 6 months per current residents. Management's attitude is that they have a captive population who can't bear to look for another place and organize a move. They are building another 40 unit memory care facility here but cannot provide service for residents already here. Residents requests are ignored continuously. The residents are very friendly and helpful and they carry the load when management fails to show up. Value estimate is sketchy. It is less than some other places, but with such poor service in most areas there is not comparability.