American House Kingsport

I love the everyday care staff there– they are extremely friendly. They even facetime us when we can’t be there. The facility is very clean. I do think they need to improve on the security. Laundry needs improvements as well – all of our loved ones clothes are lost, even the ones that had a name on it. The 2 hour check-ins don’t always seem to happen as they should. " Overall we are pleased with the experience, there are just a few areas that need improvements.

Overall, a clean, lovely, friendly place. In the memory care unit, a caregiver is not in the main room at all times.

My dad is extremely happy with American House! We could not be happier with the facility and staff! In fact, [name removed] pointed out to us last week that my dad not only seems happier, he looks healthier than when he arrived.

So far I've been satisfied. We picked this community because it seemed to provide a caring and safe environment and value for cost.

Very kind, helpful, and caring to my dad! Appears to be well taken care of once we established a routine! The food could be better with a better quantity! Staff is wonderful! When I call they are super sweet and helpful! They really are wonderful to my dad and to us!

We chose Elmcroft of Kingsport because they offered memory care and they sold themselves during the inquiry really, the tour was great. They have a lot of nurses on staff so the ratio was great and that means they take good care of their residents. I would recommend to others looking.

Our loved one tends to be a very picky eater so sometimes they are not happy with the meals they are serving, but the dining room experience is great. They do offer a lot of activities, but given the circumstances I think they are starting to limit them. We do think the value for cost is great.

[name removed] gave me an excellent tour of the entire facility and introduced me to several employees. I saw Elmcroft to very very clean and well maintained. They appear to be well equipped to handle dementia residents. They are working with [name removed] assisted living facility to see if Elmcroft can provide the care needed if she is moved there. Finally, I think the small size of this facility is better suited for [name removed].

The food is terrible. A employee made a rude comment about my Mother on social media. My Mother was screaming for hours in pain because they didn't get her pain meds ordered in time. The cost for the smallest room is over 4000.00 a month. There are multiple issues that I've tried and tried to get addressed by management but to no avail.

This was a very nice facility. The staff was very friendly and helpful.

Mother-in-law has been at EC about 1 year. Staff is willing to listen AND responds to concerns. MIL is quite happy at EC. Staff is caring, attentive & responsive. As POA I also appreciate staff & caregivers at EC. They are amazing with response to individual’s needs. Would highly recommend EC when need arises.

The experience with Elmcroft Kingsport has been wonderful! Our family member needed a safe environment, but more outgoing opportunities and independence than were previously available. Social interaction, and some guidance with meals & medication are her biggest needs, & she was greeted, validated, & included in the many activities from her first day there! In the scant month she's been a resident, I see more spark and liveliness in her. With others who care and show interest, her level of engagement & interest is growing! The dining set-up is relaxed & cozy, it's like the heart of the facility. With varied and tasty menus, the staff are friendly, and they circulate among the tables, speaking and joking & chatting with residents. Guests are encouraged to eat with the residents and visit--this has been a pleasant experience! We also love the fact that our family member's pet can stay & life with her! If more help with her pet's care is needed, it's available for us. The facility is clean & well run, the planning and carrying out of daily routines smooth and seamless--I visit 4 or 5 times a week, and have the highest praise for Elmcroft Kingsport and its administration and nursing staffs. Up-to-date computer systems track each resident's activities & meds, so I can get an update from any nurse on 'how the week has gone'. Medical staff come in several times a week. The several sheltered courtyards allow gardening and some outdoor time, and the shady front porch has ample cushioned rockers to sit and visit in. There is a little library, an exercise area, a TV nook, as well as a large, airy infirmary & a huge living area One difference I've noticed here, is that a pervasive spirit of inclusion & kindness seems to be modeled by the staff, and then, in turn, by the residents for each other. This makes for a safe and homey feeling--& one that's hard not to smile with and become a part of! Activities are meticulously planned, with many outside groups and people bringing interesting experiences to keep everyone lively! The Elmcroft Van seems to always be on the road. From manicures to line dancing, art projects & music to word games, Elmcroft Kingsport is providing an inviting and interesting lifestyle to our older loved one. I'm so glad we are a part of this vibrant community, and I recommend it heartily to anyone needing assisted living--they are crafting a good life at this lovely little Jewel of a facility!

I have visited many other assisted living communities and Elmcroft of Kingsport is by far the best around. The staff is well trained, the resident's are always engaged in activities, and the building is well kept.

As you walk through the door, I get a feeling of family and community. The staff are friendly and smiling and ready to answer questions or help the residents. The menus have a variety of dishes that are served each day. Residents choose which meal they would like, and the kitchen staff works hard to please each resident. I have enjoyed lots of tasty meals there. The community has different activities each day: Bingo, Cornhole Competitions, Singing, Brain Games, Bible Study and many more. Fridays are special for residents that want to go out to a restaurant to eat as a group and sometimes even a little shopping. Doctors visit Elmcroft twice a week and a nurse administers medication, as well as helping in other ways. If a resident needs to go to say the Veteran's Hospital for appointments, transportation is arranged. There is now PT services on site, also. Finally, I love sitting on the porch in the rocking chairs enjoying the view.

Wonderful place! My husband and I both have our mother's at Elmcroft! The staff is very pleasant and helpful! One mother is in the Chronicles area, and she receives excellent care. The other mom is in the senior asst living area. The activities are exceptional and the staff is very attentive! I would highly recommend Elmcroft of Kingsport to anyone looking for senior care!