10 Best Assisted Living Facilities in Chenoa, IL

I can't say enough about the great care my husband has received at Sugar Creek. The staff provides great care with a genuine dose of love. Service & care with love is what they provide for the residents

The staff at Bickford house I would 99% of the time try to make sure you have everything you need as much as they are able. If you talk to any one person, that person makes it their job to follow thru and make sure you get what you are in need of. Highest of ratings to the staff at Bickford. They give their best and honestly care about the people they care for. They treat us like family. The cleaning of the building is well done and kept up as well as holidays decorated and cheerfulness for all worked at. We had a bit of worker shortage during the holidays, but the ones who were here gave their all to keep our meals served, our needs met and the unit cleaned and organized. I can't say enough good about the chef(food is yummy and if you don't like his menu, he will make you something else.) The same goes for our amazing maintenance man who willingly gives up his days off to handle situations that come up in any home or apartment. He not only fixes what needs fixing, he goes above and beyond in helping you with your needs he is not responsible for. He brought my groceries in for me once and put my water on top of my fridge, which would have been next to impossible for me and he just did it and kept going to his next job. Communication with my family has been excellent. They always take the calls and answer my family's concerns so they feel comfortable with me being here. I highly recommend living here. They are working on staff training and improvement and have a monthly meeting to hear the residents' concerns, interests and needs. That is especially high on my like list. I had one issue that I had a major problem with and after speaking up about it, it was corrected within 24 hours. I was highly impressed. Bickford, like any organization, is a constantly changing, adding new ideas, answering residents concerns and trying to give the residents here the best life they can have. My health has improved in all areas since my move here and I'm hoping it keeps up that way. I recommend Bickford for apartment living with help as you need it.

The housekeeping staff could do better with cleaning. They had also had,changes in staff alot , and they are often too noisy and disturb the residents. Overall, there is good vibes there.