Carriage Crossing Bloomington

Excellent staff. Very friendly. Food was outstanding. Memory care staff was not as friendly or helpful

Good care, clean roooms, and good food. I am 93 years of and my care is good. Clean rooms, good food, friendly workers, Very clean.

I am very glad I chose Carraige crossing. The residents and the staff are friendly. The facility and out apt is clean. There are plenty of activities for us as well as entertainment. We also have exercise club all day. The food is restaurant quality.

Very nice place to live. There will be changes as building close in on the area. Small enough to know the first name of all the occupants

For the most part, this is an enjoyable facility. As like everywhere at this time, the amount of staffing seems to be challenging, however, the staff here is very caring to the residents and their families.

My mom has been in Memory Care 23 months. We chose CC because the facilities were beautiful, the staff was welcoming and attentive, the D of Nursing had high expectations and managed her staff well. Now, the D of Nursing is gone and CC is covered by a regional director who handles 5 buildings. All the nurses we started with are gone and there’s a constant stream of new faces hired from an exchange continually cycling through with no accountability. They’re constantly understaffed. There is poor communication of expectations between nurses and caregivers. Last week we had a dangerous situation with medication and breathing treatments not being administered and It was unacceptable. The building director and memory care director listen and say they weren’t aware. Not true. MC residents are leaving. Keep in mind this 9.4 score CC received is based on reviews of ALL the buildings their parent company owns. We’ve chosen to move Mom. We no longer have confidence in CC management or staff.

Location was important for us. The room and the layout of the facility. Awesome staff all around. We were all treated like family. The price was acceptable compared to the other facilities we toured.

We recently toured this facility. Love the “Main Street” theme with all the various activities going on. Very clean & a newer facility. Staff is friendly. Residents are happy and seem well-cared for.

We visited Carriage Crossing for the holiday walk. It was a beautiful and active building. There was great food, and everyone we met was very kind. The staff was very knowledgeable and ready to help. It is in a great location too.

I work with Carriage Crossing and they are top notch??All the way to ownership to the front line staff. This is one of the most beautiful communities in Bloomington Normal. [name removed] represents Carriage Crossing excellent in the community.

Everyone finds their place. Other residents notice and make sure everyone has a special table if they want one. Many activities, just choose what is within their comfort zone. No one cares where you came from or if you have a handicap, you are part of the family. There is turnover of staff but not as many as places I have visited. Special about the three Carriage Crossing’s I have visited is that each staff member is willing to step in to help any others roles besides their own. That is why my husband is at Carriage Crossing in Bloomington, Illinois!

Carriage Crossing Bloomington is a beautiful facility. The staff is really friendly and they genuinely care for their residents. Every single member of the staff is a true Angel. I highly recommend this facility to others, my Mom is really happy there.

I am very happy with the care my mom I getting. Most of the staff I am very happy with, especially [name removed] overnight nurse and [names removed] the day nurses are good and keep me informed. I would recommend to others, most definitely, these places cost way too much and insurance should help cover it.

We had a wonderful experience. My husband really loved it even though he was apprehensive about going into a facility while I was gone. I feel like he was very well attended to, and all his needs were met, and like I said, he was very happy. The food was great. The staff was very courteous and helpful.

We did not look at any others facility because we liked this one so much. It was newer and the community director person we spoke with we really liked. It also had all of the amenities that my mom was looking for. The apartments here are very nice. They do seem to be understaffed at the moment due to some issues. She is not a fan of the food, they could improve on the quality of the meals and they could provide more fresh vegetables. There are too many carbs and when she gets sandwiches the bread is dry. I think who you communicate with for different issues can be a little confusing at times.