10 Best Memory Care Facilities in Hanover, OH. Page 6

The food and food service has been below average. They run out of an item but do not relay this information and sometimes they will substitute while other times do not substitute. They have staffing issues. We have complained, so management is aware of problems. For the activities, slots fill up fast so you may not get the opportunity to join. As for the value for cost, it is a lot of money for residents but staff that provide services are probably not compensated to provide good service. Additionally, billing issues have not been resolved for over a month. You must pay attention to what you are being billed. The amount to be refunded keeps increasing each month.

We were very fortunate that The Inn was able to arrange for my dad's hospice care with Capital City Hospice while he was there. They were so very helpful and kind and they helped my mother and myself as well as my dad. I would definitely recommend them

I think my mom is settling in nicely at Brookdale Westerville. The staff does the best that they can in taking care of her care needs. There is a little communication barrier with some of the staff not being fluent in English, but I can communicate directly with the director who has helped me with my concerns about my mom's care needs. The food is very good and the meals they provide are well-balanced with variety. My mom says she really enjoys the meals, and they are very good about encouraging her to eat. They also encourage her to participate in the activities they provide and will personally go and get her to invite her to the activities that are scheduled. They also provide transportation to her quilting club so that she can continue quilting. The main reason we chose Brookdale Westerville is that it is a safe and secure facility, and she can stay in the assisted living units longer before moving into the memory care which is located in the same community. I would recommend this community to others.