10 Best Memory Care Facilities in West Castine, ME. Page 3

My mum is blissfully happy at Birch Bay Retirement Village. She is generally agreeable and cheery. When she is not, the staff handles her beautifully, allowing her to always feel respected and holding on to her dignity - mum may not think so due to her disease, but her family does. Nothing but my mum's care and happiness matter!

They were under staffed but part of that was due to covid. They do a good job but only offer certain services. There was very little enrichment, but again due to covid. It is on the expensive side. The staff are wonderful, caring, friendly and always available. The facility itself is lovely- quiet location, beautiful gardens. Their focus seems to be more on memory care. They have less services for people with physical compromises. They really are doing really hard work in a difficult situation.

Every employee is pleasant, helpful and engages with residents, seamlessly adjusting the interaction such that it is appropriate to that resident. During my initial tour, I asked about hiring. The answer resonated with me as they said “we look for attitude, aptitude and people who care, as we can teach and they can learn the rest. It is all about the people. Similarly, for employees, it appears they do not view this as a job, but rather a vocation chosen because they care about the residents. It feels like they derive their fulfillment, as many of us do, by giving and doing for others. Employees are positive and always smiling. When asked a question, the answer is always “not a problem, we can do that”. That is so very refreshing. As a result of the genuine care provided, mom is very content. I could not be more pleased with the decision to have mom come to Winterberry Heights.