Senior Living Apartments in Houston, PA

At the beginning ever was good. The staff is wonderful and very helpful. But at one point there was a plumbing problem in our room. The toilet would not flush. Every time I address the problem with the Director, she said they're working on it. They're having issues with plumbers. It took three weeks to get that toilet fixed. My brother-in-law was flushing it with a bucket. That's unacceptable. then one of their other facilities flooded and they brought in 25 more people with their own staff, and we ran into problems because there were more people than staff members and the original people that were in there were not getting the care they needed. They were being second to the new people that came in. Unfortunately, my sister-in-law passed away in the facility, which was no one's fault. But the night before her funeral, my brother-in-law's wallet was stolen. We filed a police report, but nothing came of it. So in all honesty, if they go back to the original staff and everything they had prior to all those extra people I'm sure they would be fine. We got our moneys worth, but I would definitely shop around.

It's a nice place with a good location. The facility needs an update (carpeting, etc...) but it's clean. Staff is very friendly and seems to genuinely care for the residents. They have one day a week that they go out do something. Maybe do something 2 or three times a week?