Village Walk Senior Living

The staff is warm and caring. However, I'm not thrilled with the head nursing staff. The communication isn't great. Same with the doctor on staff. But the care workers (aides?) are so kind to my mom. They work so hard and need more help. One main positive... because it is a small facility, everyone on the staff knows every patient. I would recommend Village Green , but I always recommend to be involved too. My mom has visitors 5-7 days a week. They also give a discount for military spouse.

We decided on Village Green because of the overall family friendly atmosphere, we have a big family so if we were to go to visit, there were many community areas where we could congregate and that was important to us. We have had issues with the quality of the care provided. The help does not really come in regularly or introduce themselves to her, so that has been an ongoing issue. We are thankful she is more independent, but she is almost getting less care than when she lived with me at home. It is just the small things that they could use improvements on. I would definitely recommend Village Green to other families.

My loved one needed more attention. They did not complain about the food. The value is good, compared to other places. It is clean, and the staff was very nice.

Great location on Main Street in Patchogue. Restaurants and activities without driving. Just push the wheelchair up the street. Very important right now for my sister.

They are very good with Mom. Communications always seem to an issue. We are not allowed into common/eating/sleeping areas still due to COVID so cannot rate that part.

We chose Village Walk because they were able to give us the best price and it was also convenient to our house. We are not able to see much of the place at all because of the covid restriction that are in place, but from what I have been able to see. activities have been great and he has taken advantage of them. They are very creative, he is wheelchair bound and they have accommodated him. They have been communicative with us if there is anything we need to know. I have reached out a few times and sometimes it is really hard to get a hold of people. The most frustrating part has been the covid restrictions and not being able to go inside his room.

One issue we have is with communication, once I get ahold of someone they help and are very friendly. For people looking for assisted living, they have activities and lots to do. I would definitely recommend this community to others. The community is in a good location with things to do all around. You can bring in a home-cooked meal or go out to eat close bye to.

The place itself was pretty, bright and airy. The supervisors were pleasant to deal with. The few issues I had was with meal times. I tried to speak to the chef because of my mother-in-law's special diet and she could not handle the spicy foods. Most of the time it went on deaf ears. The cleanliness of the room floor was not being kept up. I took the broom to sweep. My mother-in-law calling me a lot because nobody came to help her at times. When I was there, I found myself helping her roommate and other people in the hallway that were asking for help . Also, towards the end of my mother-in-law's life, which was declining fast, they did not allow a safety rail by the bed so she fell off to the floor and she passed away that night.

They need staff that can handle difficult residents. The aides get offended and won't help them but these residents are old and this is just what happens. My loved one has missed breakfast on countless occasions . They are always short staffed. They need staff that can handle difficult residents. The aides get offended and won't help them but these residents are old and this is just what happens.

Village Green has only been open for about 18 months; the staff has changed before my eyes and I've only been here for 2 months. overall they're on their 3rd or 4th executive director. the aides themselves are changing and they are very understaff. because of that, the residents are suffering. my loved one is incapable of doing anything on his own, and the response time to his pendant is very slow - it takes them about 30 minutes to an hour to reach him. they wouldn't know if he's ringing because he needs help to the bathroom or because he's having a heart attack and that's very concerning. their excuse for that is always, "because we are understaffed". the staff are overall nice, but because they are so overworked they can get a little rude, and I get that. I respect them and we give them praise for their work, but I'm worried about my loved one and his care. they have a brand new director who I am in constant communication with and I'm hoping he will turn this ship around. my sibling and I visit often and we'll run into other visitors who share their concern, so I know we aren't the only family who feels this way. I'm so thrilled that Village Green is so close to my home, I'm very grateful for that. I wish I could give them a better glowing review, but if I was looking for a place at this very moment I'd want to hear the honesty of someone living here.

Reading the reviews, I see many are impressed by all the activities provided to the residents. Well this does not apply to my 98 year old mother who suffers from dementia but is still quite articulate and gets her point across to me, her daughter. Prior to the pandemic I visited with my mom 3 to 4 times a week. Now it is rare even though we both have been vaccinated. The beauty parlor and getting her hair done lifted her spirits. It's gone, never to return. My mom goes many days without her hair being washed. The condition of her rug has not been cleaned in over a year with many stains. I have requested it get cleaned numerous times. I do pay extra $ for extra care. My mom seems depressed now.

Most of the staff was very friendly but they were under staffed and my parents were not taking care of timely or properly.

I would advise looking elsewhere first. If your loved one is in an early stage of dementia, I think maybe they would thrive here. But for later stages of dementia, I think there are better options in the area. I think they're understaffed, and that negatively affected my loved one's health. I also think they need to better assess their patients' needs based on daily/weekly analysis, and not just based on their initial assessment. I think they need to take better care of their patients, especially ones that are returning from hospital stays. Those patients should be their main focus, and in our experience, that was not the case. Also, communication from the memory care director was not what we expected it to be. The woman in marking and admissions was wonderful. But the woman who was the director of memory care only gave us a response maybe 50% of the time.

As far as the people who care for our loved one we have no problems, they are very friendly. However the management has a lack of communication and it seems to be happening a lot more. The first time we visited we got a frozen people and it was atrocious, but we did confront them about it and we think it is improving. Our loved one says there are no activities, but having memory issues we have to take that with a grain of salt because we are told by staff our loved one is participating in things. It is a good price for the place, we did have problems from the beginning with rates being added and there being inconsistency.

"They get used to it" from the staff when we are concerned about our loved ones being sad that they are stuck there was a disgusting reply. "They" are people, people who deserve to feel special. People who deserve to have things they had when they were home Z Zoom calls have tons of noise in background This place might need some work. Update: they don't enforce that the visitors wear masks. Visitor sitting in a wide open window with NO MASK ON! in a NURSING HOME! Christmas : drive from bk. My mother made a request I got the christmas picture of my grandma. Open the card after leaving to an empty card. My heart sank. This is the hardest christmas of my life and with all the money spent for her to be here, these people were so insensitive and thoughtless they gave me an empty christmas card. Hurt a bit to find out they ate chicken soup and grilled cheese for dinner. Imagine your loved one had soup and grilled cheese for dinner. Soup. Grandma is now sick and nobody bothered to inform us

I believe my grandma passed away more quickly by being there. She escaped from the locked dementia care unit and walked 3 miles home and the staff were extremely unapologetic about it and even lied about it. She fell 2 times the day prior to her somewhat sudden death, and while cleaning out her apartment, we found notes on napkins in her handwriting begging for food.

It's a clean, new and nice looking community. The sizes of the rooms is decent. My loved one has been there a short period of time. The lack of care is terrible. They are very unorganized. There is always a change in leadership. They don't always follow-up with issues/complaints.

Very careless staff. Lack of empathy towards families with concern and frustration over the poor care of their loved ones. Misplace things often. The director is extremely hard to speak to about anything of importance. I wish my grandma had better care and less rapid declining due to not being properly taken care of during her stay.