Talamore Senior Living

There was definitely some miscommunication between the hospice company and the facility. The facility wasn't as responsive to my sister as they should have been. It's a beautiful new facility which is great for assisted living, but I wouldn't recommend their enhanced care to others. I wish we would have taken my sister to an actual hospice facility instead.

Like so many other places right now, they are dealing with staffing shortages and that is affecting the quality of care that my loved one is receiving.

There are only 20 residents at this time. It is new and beautiful. The apartment is very nice for our loved one. If all amenities were available it might be better. Things are starting to slowly open up here.

1st. Management needs to be improved upon. In decisions and difference of procedures between the various management personnel are troublesome and indecisive to the residence. 2nd. The meal plan has changed three times in the just 12 months that my loved one has been a resident of the Talamore. 3rd. Housekeeping is not set up in structured. They don't seem to know whose signed up, what they signed up for, and the frequency, and that's without commenting on the quality of housekeeping that is provided. It seems staff is constantly changing. 4th. The kitchen does not seem to actually have a chef. More of a kitchen manager, to a meal program that is contracted out. Weight staff is constantly changing, doesn't seem to be trained, and therefore the quality of service the knowledge of what is going on is confusing to the staff and the residence. Food quality is substandard for this type of facility. The menu options and meal design doesn't seem to be consistent. What they say is the meal evening meal for a day when you actually order is different. And staff can't answer any questions or provide any substitution yet the kitchen has substituted for what's on the menu. 5th. Policies change, example: 4th floor was designated as Independent however that changes. I suspect this is just an example depending on what management needs are to increase income. 6th. Most changes are unannounced to residents. Conversationally with other residents, commenting at meetings or "complaining" has no impact. Suggestions by residents for additional supplies are ignored. 7th. When I attempted to inquire about the details of Assisted Living: pricing, benefits, criteria for level identification etc, I was told they could not share that information with me. These are just overall representations of the areas of concern / disappointments. I could not, in good conscience, recommend Talamore.

There was a lot of staff turnover during our time here. There was a major lack of patient visits and over site. The management seemed to be overwhelmed. Based off our experience, I would NOT recommend Talamore St. Cloud to others.