Talamore St Cloud

[name removed] was wonderful and informative. She gave us the space and time we needed to make an informed decision. Talamore is a beautiful and inclusive building that feels like home. I am very happy with the process and the result.

Beautiful facility, clean and modern. The staff is very responsive - they know everyone's name. They are also proactive and as the daughter who doesn't live onsite still keep me informed as needed.

It has been fantastic! My dad is happy and the staff takes good care of him. He says the food is really good.

Food very good, with options if you don't want main course. Move in process went really well. We had a slight concern with communication, but they quickly addressed and even were willing to drop care level to save money. So far, I would highly recommend as the facilities are very nice and the location in St Cloud is excellent.

We picked this community, because of the nice friendly people and it's clean. It's a great place and care about my dad. I would absolutely recommend to other families.

There was a lot of staff turnover during our time here. There was a major lack of patient visits and over site. The management seemed to be overwhelmed. Based off our experience, I would NOT recommend Talamore St. Cloud to others.

Like so many other places right now, they are dealing with staffing shortages and that is affecting the quality of care that my loved one is receiving.

We have told several people about this community for their loved ones . They are very friendly people. They have activities like bingo, puzzles, happy hour, church and more for the residents to do to stay busy.

The staff and residents are very friendly. Some of the activities available include exercise, religious services, puzzles, monthly birthday celebrations, and more for the residents to participate in, if they choose. They have doctors on staff and PT is able to go to the resident's rooms.

They are understaffed, even though they are not at full capacity there are still not enough staff for the people that are there. My loved one has one of the most expensive packages and breakfast is at 8:00 am, a lot of times they don't come to get my loved one until around 10-11 am to get breakfast so she misses it. Then they charge $3 to deliver the food to you. Some of the staff are amazing but some of them are not there to take care of these people, most of them are good but some are not. The RN on staff is terrible. The residents are sent to the ER for anything. They recently lost the head chef also so at this time the meals are not good at all and a lot of residents dislike it. There is also a bistro that is supposed to be open but it has not been open since the time we have been there so we are not able to go eat with our loved one. It is a beautiful facility and if it was how it was advertised it would be good.

The facility itself is beautiful, and I think people would be very lucky to be able to live there. Some of the other kinks could be worked out with more communication from the staff that are helping the residents. We've had couple of main concerns. First, they went over my head when they made the decision to put our loved one in memory care, which was totally upsetting. Second, they initially told us that after about two weeks they would hold regular conferences with our family, where we would have feedback from the staff and talk about how our family is feeling and how they're feeling about our loved one's care. We initiated trying to get together to talk, and that has not happened yet several months later. We've had no meetings with the staff so far as promised. I feel like they're not fulfilling what they marketed to us. Some of the employees are very pleasant, but some are abrupt. We've had an encounter with a rude person at the front desk. The care our loved one receives seems to be pretty top notch. But I've been concerned that we talked a lot during the enrollment process about our loved one being able to attend Catholic mass, and that hasn't happened yet either. When I visited my loved one about a month in, I noticed that she had little pieces of paper - half a napkin here and there that she had saved - in every drawer in her kitchen, bathroom, and dresser. That seems like hoarding behavior, which is concerning to me. She had all these napkin remnants everywhere, but there was no toilet paper in her bathroom, or anywhere else in her room. I told the staff there was no toilet paper, and the woman I told was very abrupt in telling me they don't furnish toilet paper. I can't believe we're paying all of this money, and they don't even furnish toilet paper, a basic necessity. I thought that was absurd. One of the staff members quickly ran to Target though and picked up some toilet paper, and our loved one still has toilet paper in the closet, so that's a good thing But it seems like we've been checking on her continually to make sure her needs are met, and it's been one thing or another. It seems like they're understaffed and just can't take care of all of these things for as many memory care residents as they have. One day we were in the memory care unit and wanted to leave, and the person who was there monitoring the unit didn't know how to unlock the door to get outside. She had to call someone to ask how to do it, which I feel is totally unsafe.

There are only 20 residents at this time. It is new and beautiful. The apartment is very nice for our loved one. If all amenities were available it might be better. Things are starting to slowly open up here.