Omega Senior Living

The people here are so friendly. I think the thing I like most is that I can come and go just like my own home! [name removed] is always keeping me involved in activities and I like that I can give back to Ottumwa while living here.

Staff have a fast response time and step out of their roles often to help me. There are some staff that I cannot relate to but they all care about the people they take care of here.

The people we met at this community seemed nice and the community looked clean. The community also seemed a little dark, dreary and not as inviting as the community we chose.

I the start it was very good and I plan to go back and spend some more time to see how things are going.

I Love the Atriums. My Dad passed and Mom wasn't driving. She was lonely and depressed. She still wanted her own apartment, but was losing weight. After 2.5 months, she is doing great. She has made friends, gained 5 pounds. Her memory is better and she is off her anti-depressant. Her meds are delivered, activities and meals all provided. I love Lucille the owner , she herself is 84. Highly recommend . It has given me peace of mind.

We were disappointed to find out at a Dr. visit that medication had not been requested. The facility told us the medication had been requested. Residents receive what they order in the dining room. I did not witness staff encouraging residents to eat or offer other items when they did not eat. Staff are very friendly to residents and family. Facility is clean.

My dad lives there and we chose it because I love the location and I love the fact that it was a smaller facility. Also, the staff has been there a long time. The staff is very friendly, and the care staff are all CNA's. Dad is doing very well there - the setup is nice, and the food is great. We were lucky to get a room right away, and they made sure to have a table in the dining room that's close to his room so he doesn't have to walk too far. We're paying for the higher level of care but I don't know if he's actually getting that care. I think they're supposed to have a doctor or a nurse there at least once a month, but we'll be talking more with them to find out what that level of care actually is. We're still pretty new there. They do have activities but they're not my dad's cup of tea.

I only gave a 3 because of the new management and how they came in. The transition was not very good and there was not a lot of communication to the families, they also fired all of the previous staff that we loved. There are times I try to call and no one answers the call. When someone is at the front desk, they have been very helpful with updating me and letting me know how she is doing. I have eaten here and the food is pretty good. I would recommend them, but they are still trying to adjust to the new management and I think it will get better as time goes on.

Teal Creek just changed management companies and I'm still waiting to see if I would recommend the community. The level of care has changed drastically on the lower side. The food has been fine for my loved one.

I toured this community and [Removed] was very nice and knowledgeable. But I didn't like it it was really old and dirty to me. It needs updating and some TLC. The apartments were small and had no stove in them. It reminded me of an old folks home.

This facility has gone through a number of operators since 2019. It seems they come with big promises, but nothing changes. There is no commitment to fixing deferred maintenance and resources to the staff must be limited, the food is so bad.

My loved one was there a short period of time.They did not have a housekeeper, or enough staff. They did not have a maintenance guy, a director or nurse. The food was terrible. It was low quality, and was not fresh. They had activities, such as; exercise, crafts, afternoon outings, and bible study. They did not, make an effort to get all of the residents involved. The care aides were excellent.

At first Teal Creek looked like a wonderful alternative for our Precious Mother. Her first month there she lost 15 pounds. The staff offered meals and did not graciously persist. My Mother had Alzheimer’s and was on the second floor- “Alzheimer’s “ unit which turned out to be as much of an Alzheimer’s unit as Aisle 4 at the grocery store. The unit’s staff were not educated in caring for Alzheimer’s patients. The day shift staff were the most caring , at nights- the staff slept or disappeared, and the weekends were a free for all. Cell phone and jewelry were stolen and police report filed. Also Mother’s narcotic pain med stolen. The bright beautiful lobby is very deceptive of what really goes on. I know and understand that there is no perfect place, but perfection in care needs to be a goal in providing professional and loving care.

Flew in from out of town to visit my Mother. [name removed] told us she had to go by ambulance to Ottumwa Hospital for psych eval to get her meds changed, then she could return (lies). She was discharged from the hospital later that evening and when we tried to return her to her to river place (in the middle of the night), they would not let her in to return to her room. We called [name removed] , the director, and he said she cannot come back. No advance notice of any kind. So we are sitting in the parking lot in the middle of the night with no place to go. The day before, my sister went to visit her and she was lying outside, and my sister had to bring her back in. I noticed that they waited until the first of the month (after she paid in advance for the month ahead) before they pulled this hateful stunt. Looking at all options.

Very Dysfunctional place and horrible care to the resident.. would not recommend this facility but a beautiful building that’s it.