103 Independent Living near Facilities Daisetta, TX. Page 4

My dad loves the place and I have talked to the other residents there and they all love it, too. Some of the residents have been at other places and they said The Terraces is the best. Everyone is friendly and outgoing. The staff interacts with the residents and the food and activities are also good. We have no complaints. I would recommend it to anyone.

What stands out about this facility is how good the staff is to my mother and how she has adjusted better than I thought she would and it's because they are so good to her and how they check on her even through the night. Housekeeping does a good job and the facility is very well kept.

- change in staff w/o notify family, but new staff are skilled, courteous and kind to my mom - poor communication among nursing staff (NPs - Nurse- Medtech) It's been 9 mos and the PCPs & NO had a change - I still haven't met the second NO assisted by the PCP. The different shift nurses aren't kept within the loop. Mom feel and went to hospital, was discharged and I was surprised the shifts didn't know about her fall. Also mom was acting out of character, I had to tell the NO and she also didn't know about it (she was on vacation) until a week later and then was put on an antibiotic (no urine collected) but could have had a UTI which is why she was acting out. She is much better. If I didn't go see my mom 2-4 times a week. I wouldn't know. I still rate the facility a 5 because the caregiving staff and director is kin and works with me when I do have an issue. Mom likes the place