98 Independent Living near Facilities Benewah, ID. Page 4

The level of care is excellent. The cleanliness of the complex is excellent. Their administrative services could leave a little to be desired as far as the billing. There's issues that have come up with billing, which they told me are related to a new software program they're using. But that's nothing that's insurmountable. I would just say be sure to monitor your bill. They were quick to resolve any issues when I pointed them out. The staff overall are very friendly and professional. This Covid thing has everything up in turmoil, so the ability to visit has been limited, but I'm sure that's going to improve. We had our loved one at a different place that cost more but did not do nearly as good a job, so I feel it's a good value at The Renaissance. It's exactly what we were looking for, and she's very happy here.

Moved my mother to Northstar from Arizona. She has been so much happier. The food has been good, friendships have been made very quickly, and she feels like she's home instead of in an "institution." The staff have been stellar at accommodating her needs. They were very patient while she got used to a new place and let her explore on her own and when she needed assistance with anything, they were there with a smiling face and happy disposition. Absolutely fabulous!

This place is incredible, really. My experience looking at different facilities was truly eye-opening. The facilities were on par money-wise but were dreary and very institutional. Sapphire at Moran Vista is comfortable and warm feeling. The staff are pretty much all great and very personable. It just felt right from the very first meeting with [Name removed]! She is genuine, knowledgeable, and has been incredibly helpful through intake to the Medicaid process. Title would say, 'Topnotch place for my mom and my family!' Thank you for helping me find this place. Such a relief to know she's being looked after, cared for and assisted here.