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I am very pleased with Windsor. Everything is going well for my loved one. Staff have been excellent, they are all very good at what they do and friendly.... Read more
Windsor Estates of St. Charles in Saint Charles, Missouri is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Private, Semi-Private, Studio
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Studio, 1bd, Private, Semi-Private
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6.7
Review Score
Review Score
49 reviews6.7
Out of 10
5 star
27%
4 star
37%
3 star
13%
2 star
3%
1 star
23%
A Place for Mom has scored Windsor Estates of St. Charles with 6.7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Windsor Estates of St. Charles has 49 reviews with an average "overall experience" of 3.4 out of 5.
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It is so nice to have my meals prepared for me, and the food is always good. I like that my doggies can be here with me too. It is prefect for us.
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We enjoy living here. This is our home. We admit there is always something to be done and improvements to me made. We like the staff, knowing they put up with a lot. Friends and neighbors are a vital part of life. The park is close by and affords us peace and quiet.
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Windsor is such a lovely place. The people here are very friendly and the staff is great. Elsle and I are really happy here.
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My dog Heidi and i love it here.I have been able to make a lot of friends,and everyone is very nice.
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It is so nice to have my meals prepared for me and the food is always good.I like that my doggies can be here with me too.It is perfect for us
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We enjoy living here.This is our home with references of a good home.We admit there is always something to be done and improvements to be made.we like the staff,knowing they put up with a lot.Friends and neighbor are a vital part of life.The park is close by and affords us peace and quiet.
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Windsor is such a lovely place.The people here are very friendly and the staff is great . Elsce and I are really happy here.
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Independent residents are on there own. if your loved on falls or gets hurt there will be no help for them. as far as skilled nursing they are under staffed and many times left alone or not supervised properly. what this place really needs is spot inspections. when state inspectors come all staff gets mandatory called in. management is instructed to be there before state arrives and stay until they leave. giving the impression that there is more care than there really is. as soon as state leaves it is back to "business as usual" the lack of compassion and indifference is appalling. it is all about the bottom dollar.
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I just got word that my Grandmother fell in her apartment today. The only reason I was advised was due to my Uncle calling to check on her. She informed him that she had fallen and had been crying out for help for over an HOUR PLUS!! The only way she was 'noticed' was due to another resident that happened to walk by and hear her cries for help. (God bless that individual!) My complaint continues: not only was she not attended to in a timely matter, but after her fall not one emergency contact was notified of her fall. Further more-she was not given any medical treatment. During her phone conversation with my mother and Uncle she is still complaining of hip and shoulder pain! When each of them tried to reach out to the staff (on numerous/separate occasions) not a phone was answered. How can this be explained?!?!
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Windsor Estates is a great place. They have great events and activities. There apartment is really spacious and they do a great job of cleaning it. The food is really good and reasonably priced. They also are very good at taking my parents to their doctor appointments. My dad is enjoying playing cards and my mom loves the craft room so she can paint. They are finally starting to adjust after 8 weeks. I also like that they can go from independent living to assistant living and that they have a memory care and skilled nursing. They can basically live there the rest of their lives without having to move to a different facilities.
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Major communication issues and awful management. They refuse to answer or acknowledge simple questions, despite legal obligations. Unbelievably, rude staff but its a revolving door for employee and ownership so go figure. ....... avoid at all costs.
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Response from Windsor Estates of St. Charles
February 11, 20162016/February - Since our management change in November 2015, various positive improvements have been made. We are here to meet with residents and family members daily and are available each day to address any concerns. We have made great improvement in our efforts to meet with each resident pro-actively, as well as family members. With the support of our new ownership, we are committed to improving past experiences. Thank you
If you are moving in to the indecent apartments, you will be fine. My mother-in-law was a resident there for over a year and was good. Since then, she had surgery and was admitted into Carrington's Rehab/Skilked nursing. The Rehab employees are great, but they are contracted and not employees by Carrington. The nursing care she received was horrible. Multiple medication errors, forgetting to feed her before going to dialysis, not getting her to dialysis, forgetting to give her missed meds while at dialysis, and many more problems. With less than a week notice, we were told she was to be released from rehab, so she would need a place to go. Since her memory has declined we opted to place her in their memory care unit, where we were assured things would be better because the nurse had less patients and didn't have to always help people up and down like in rehab. Well she has been there two weeks now, and we found that she hasn't had a shower, and is supposed to twice a week, although they wrote in the shower log that she has had one. They missed getting her to dialysis on time, over 1.5 hours late, and only because the dialysis center called. They couldn't find my mother-in-law supposedly for the second appt. do yourself a huge favor, go elsewhere.
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Response from Windsor Estates of St. Charles
February 11, 20162016/February - Our rehab staff is employed by us since our management change in November 2015. Various other positive improvements have also been made. We are here to meet with residents and family members daily and are available each day to address any concerns. We have made great improvement in our efforts to meet with each resident pro-actively, as well as family members. With the support of our new ownership, we are committed to improving past experiences. Thank you
My mother has had very rude and harsh treament in assisted living. There have been many mistakes made with her meds. Warning do not place your loved ones here.
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Response from Windsor Estates of St. Charles
February 11, 20162016/February - Since our management change in November 2015, various positive improvements have been made. We are here to meet with residents and family members daily and are available each day to address any concerns. We have made great improvement in our efforts to meet with each resident pro-actively, as well as family members. With the support of our new ownership, we are committed to improving past experiences. Thank you
It's a great value. The apartments in the facility are very nice. It's a good location. The facility is a little dated and older. Overall, my parents are happy. It was a good choice and it worked out well. Everything has been really good. The parking is excellent. Everyone there is very friendly. I would recommend the Carrington Place of St. Charles to anyone. I am very pleased with everything so far.
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I am happy so far. I think that they will be happy eventually too, it's a big move and a tough transition. It's an excellent facility. It's clean, and the neighborhood is good too. If five is the best I would give them a five so far.
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My mother is receiving inadequate care in the "newly remodeled" assisted living unit. When she need help in the night the aide will promise to send the nurse but does not. They have made numerous mistakes with her medication including trying to double medicate her, not giving her meds for two days and applying a cream to her skin that had an ingredient that is on her allergy alert list. We have ha a lot of promised from the director to improve her care but it has not happened.
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Response from Windsor Estates of St. Charles
February 11, 20162016/February - Since our management change in November 2015, various positive improvements have been made. We are here to meet with residents and family members daily and are available each day to address any concerns. We have made great improvement in our efforts to meet with each resident pro-actively, as well as family members. With the support of our new ownership, we are committed to improving past experiences. Thank you
Mom is very comfortable and feels safe. Everyone has shown her respect and concern while encouraging her to remain independent.
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Response from Windsor Estates of St. Charles
November 24, 2015Thank you - it's our pleasure to have her, and you as part of our family.
I sent my mother to a nursing home because she could not take care of herself. Since Carrington has taken over they are not taking care of her either. Missed meds, other patient meds. unreported falls. If this sounds like what you want for your loved one this is your place. When I put my mother there, it was Parkside Manor, a beautful caring home where I knew everyone on staff, Carrington (out of Florida) took over and fired all the caring people replacing them with half the staff. For the sake of your loved ones bypass this home.
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Response from Windsor Estates of St. Charles
February 11, 20162016/February - Since our management change in November 2015, various positive improvements have been made. We are here to meet with residents and family members daily and are available each day to address any concerns. We have made great improvement in our efforts to meet with each resident pro-actively, as well as family members. With the support of our new ownership, we are committed to improving past experiences. Thank you
The facility itself is well kept and clean, and the people that work with the residents do a great job. Happy with Carrington Place. Would recommend to anyone.
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We toured this community when we were looking into care options for a loved one. Overall this place seemed nice enough, and the staff were friendly and professional. However, we did not feel it would be the best fit for our loved one.
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See what the neighborhood has to offer and what’s nearby:
A Place for Mom has scored Windsor Estates of St. Charles 6.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (636) 946-4966 to reach a resident at Windsor Estates of St. Charles.
To reach a resident at Windsor Estates of St. Charles call: (636) 946-4966
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.