Windchime of Chico

It is generally a good experience. The staff was caring and helpful. Biggest problem was they were struggling to keep the number of staff up to needed levels. My loved one needed more encouragement to participate in the activities that they had provided.

My brother was a resident at Windchime of Chico and everything was great for him. I am so grateful for the care that he received at this facility.

I was very disappointed that I chose Windchime for my brother. He was only there for six weeks before he died, but it was not a good experience for him. The staff treated him like a child, walked right into his room, no privacy. He was there for strictly medical reasons, but they still treated him as if he had dementia. They talked about all the plans they had for the future for the facility when I toured it. There were very few activities, no barber, nothing to do. The food was awful, very bland and very few choices other than a turkey sandwich if he missed a meal due to his dialysis. No effort to make him feel welcome.

My loved one was only there a short time. But I definitely thought the food should be better. That's one of the most important things when you've gotten to that stage in life. You don't have much to enjoy anymore, so food is big deal. And I was not impressed with it. If you didn't want whatever their main offering was, you basically got either a hot dog or a turkey sandwich. The care depended on the person giving it. It seemed okay overall, but there was not a lot of personal care - it was all kind of going through the motions without trying to form any kind of connection. A lot of the people who work there are really young, and I'm not sure how well they related to the residents. My main complaint was after he passed away, there was no announcement - it was like they didn't tell the staff. So for days afterward, different staff members would come to his room to see if he wanted lunch, and we would have to let them know, which was kind of traumatic for our family to have to relive that over and over each time someone would come to the door. So they definitely need better communication with their staff. Also, they've never reached out to me since then. Other than when I returned the key to the receptionist, I've heard nothing from them, which is kind of odd.

This sounds like a really good place to go. There are a lot of good opportunities. Anyone that I talk to is very nice and helpful whenever I call. Whenever, I have questions they jump right to it and get it done.

We looked at 4 different facilities and we chose Windchime because of the location, it is warm and inviting when you walk in, and I really liked their memory care unit as well as the units director. I would tell others that when your loved one goes on hospice as ours did, they were extremely caring and worked well with the hospice workers and we were able to go in at any time. I would absolutely recommend them.

This community is not what I wanted for my husband's care. The community did not have access to water. The staff did not make sure that he was not giving him the care that i needed. The community was clean and the activiites were offered to him. I would recommend this community, but they need to just residents . Over all this is a nice community and I would recommend the community to other families for good care .

The staff at Windchime has been very helpful and responsive to individual needs of my brother. They made him feel welcome and his transition to assisted living was much easier than expected due to the help of the staff. I feel that my brother is in a safe place and is well taken care of while he deals with his memory issues.

My mom is happy here and likes the staff and they love her a lot. I selected this community because it was available and closer to my home. I feel they could do a little better at cleaning, it seems that not much is done. They accommodate her meals with moist food and mom says it's good. The staff bring meals to her room sometimes and ice cream at night. They are on top of her medication too. She has made a lot of friends and she likes getting her hair done from the stylist.

The staff are responsive and take good care of the residents. They offer daily activities. The food is good and they offer a variety of choices. The community is clean and I would recommend it.

Very nice patio areas,clean grounds,spacious residential rooms and a private bathroom. Well staffed, I seen employees everywhere I went. I snuck in prior to my appt. and spoke with several residents with regards to the care they recieved, the food, group activities and overall satification with the facility. They all were pleased very pleased their stay at Windchime.

As far as I know the staff seemed to be very nice and attentive to my mom's needs. Everything went well at this community. It seemed to be a clean place. We were happy with the respite stay and they were able to give us a better price than other communities.

One thing I will say about this community is that they are trying to improve things! My husbands health has gone down hill since being here at this community. The caregivers work really hard, but I feel the resident ratio to staff isn't good, there are many times they are under staffed in there memory care unit. I have noticed activities written on the board, but I never see anything going on. Their responsive time needs to improve. Until there are improvements made, I would have to think twice before I would recommend this community.

Basically I chose this facility is because there was linen, wood banisters, top notch stuff...snooty enough for my mom, who is quiet the princess :) I like that the bathroms were large and handicap accessible. I also liked that I didn't have to bring in a lot of furniture- they provided a good amount. They staff was really helpful and so friendly!

Windchime was okay but you know how you just get a feeling sometimes about a place? This place was okay but I just like another place better. It may have been because of the stage my mother was in. Some of these places are for people who are higher functioning and still able to be involved with activities and things like that. Windchime seemed like this - good for people who still can do some functioning. My mom is just at a point where she can't.

The value is a little bit subjective. Mom does need a level of care and it's kind of hard to gauge the value but I think that the scale that Windchime is charging is fair for what is offered. All in all I think that Windchime is a very good value. It is set up in such a fashion that there is just a set dollar amount placed on it and it's all inclusive. There is no nit-picking about charging if you need a bandaid or you need your meal taken up to your room. This happens to work really well for my mom. There are no hidden charges and the care is fantastic. It's similar to a hotel with a drive up area and there is a drop off area that is covered so it's out of the elements. This is a good facility, flat out. They are good people all the way around. The directory there is incredible, she really is. They care about what they do and that makes a difference. The marketing director said to me, "I don't mind where your mom ends up, just get her out of Arizona. It doesn't seem like she's good situation and we don't want to see her in a bad place whether we get the contract or not." I thought that was huge. They genuinely care.