Wickshire Canton

No matter where we placed my mother the experience of watching her pass away from anesthesia dementia was a nightmare. Some of my ratings will reflect her difficult situation. I felt that my mother was very secure in the memory care unit. There was a lot of staff turnover which I was told was common in that industry. I think that is detrimental to the patients.

Overall it has been a good experience for her. She enjoys the staff and the activities but the food and the dining room experience has not been very good. I know they cannot do a lot of seasoning and stuff because of individual restrictions but their food choices are not very appealing and the wait for their food is a bit much for someone with back issues. If the dining experience was better I think she would give them closer to a 5 overall.

They are very friendly and open about their operation and very helpful with anything needed or requested. I would definitely recommend them.

The location is great. Staff is seriously undertrained. Lack of knowledge about meds they give. We were told things that are just not true. They said nobody ever moves out of this facility once they move in. There were a few moved within the first few weeks due to issues with the staff. There is no accountability for staff members.

Wickshire Canton is very family oriented. It's an environment that makes you feel at home. I would highly recommend Wickshire Canton to others!

What I like the most about this community is I know that our loved one gets a bath, has clean clothes, has a clean bed and received good meals. I do not need to worry about him and he gets the medicine he needs.

They have a few good people/workers who find it difficult to do their jobs and everyone else's. Drinking Water available is bottled water. They run out of water frequently near end of month and drinking water is not readily available. The rooms have no sinks, just bathroom lavatories to get drinking water.The place has a great location and could be better with a manager who is present and actively managed the staff. Residents spend a lot of time discussing the lack of management here.

I gave a 3 for quality of care because it depends on who is working. I gave a 4 on meals because they get later and later serving the meals. I gave a 3 on activities because there is very little in memory care, assisted living has ALOT more. I gave a 3 on value for the cost because if they could fix the other issues, this would be a 5. Still 10X's better than [community name removed].

I would choose them ONLY for their low price. We picked this community because of the price. I would recommend this place to others if, they are considering price only.

We did not have a good experience with Wickshire. Lots of communication breakdown. They told us that they sent the paperwork to the doctors office at the beginning of January yet I had to reach out towards the end of January to figure out where we were with all of that. That is the same day that her doctor office said they received the papers for the first time. They have been trying to charge us for the entirety of January February and March. She passed away [date removed] after only being in there for just over 24 hours yet they are trying to charge us for 3 full months. She was to have a shared room when we showed up to move her in that room was being used as a private and we had to wait for them to arrange it so that we could move her in. We have email communication with one of the directors with the date that we were moving her in which he told the office it would be The next day even though we specifically put a date on it. While moving her in, no one even talked to us. we have not been happy and just got a bill from Wickshire for over [fee removed]..

The staff is so caring and friendly and help and just the sweetest people we have ever met. And thank you them for me and our family. They are always their to help us. The staff is the best.

Right after my loved one moved in they had a water main break. There was no water or the ability to flush the toilets. The community was using bottled water to assist with the care of the residents, and provide water for the residents to drink. They were able to fix the issue quickly; however, they are continuing to work to make sure everything is repaired. The food for the most part has been good. My loved one hasn't had any complaints about the food being served. The menu could get better, and deliver the food faster to the residents.

I liked the layout in Memory Care, two cozy living room/dining areas, it felt more like a home. Hardwood floors throughout gave a clean feel. Most staff were wonderful, caring and friendly. Very few were not. Memory Care did not seem to have many activities except watching TV or sitting on the patio. Kitchen was not very intuitive about mechanical soft diet.

Wickshire Canton is great - great service, communication, and price! They just are great communicators about how my loved one is doing and what's going on. She has no skin issues. I have recommended them to many people.

She really likes it there. The staff is great. She's met a lot of new friends. She loves the cats there. She had given her cat away when she made her first move so this has helped. Her only complaint is the food. Not necessarily that it doesn't taste good but she says the combinations are just strange.

We have been so pleased with our experience there. These are truly caring people. I am asked multiple times per visit if they can help me. I'm so glad Wickshire was a choice offered to me by a Place for Mom.

We were welcomed with open arms starting with just the tour. Moving in day was no different, neither was signing up for my loved one to be there. They will work with you, given your situation and everything is explained.