Whispering Chase

There has been some issues with the cleanliness in regards to a sewer smell. The meals could be improved and if the sewer smell and the meals improved everything would receive a 5 rating. With those improvements, we would recommend this community to other families.

The facility admits anybody, even when knowing they are not qualified for the level of care that they can provide. For example, they will not accommodate any special diet such as for diabetics, but say they will when families ask on admission. Also, will admit dementia patients and others that need advanced care, when the facility is not staffed or qualified to meet their needs. The food is good sometimes, also sometimes terrible. Mostly the quality is average at best. The food is not worth the money. Individual rooms are supposed to be cleaned weekly, but it is often done every two or three weeks. Constant staffing issues and excuses for the neglect. There is constantly a big turnover in staff at all levels . They often hire marginally qualified, or outright unqualified people for some positions. Genuinely good staffing is spotty at best, but there are a few super people. The move in process was easy and smooth. This facility is beautiful when you walk in, but there are lots of problems underneath. However, it is under new management, and it looks like, at least right now, that there is some effort to work on some of the problems. I cannot say that I would recommend this facility, if people have any other choice.

The staff at Whispering Chase have been extremely friendly and helpful. As far as the apartment sizes go, mom though that the studio she was in was pretty small, but she moved to a one bedroom and loves the size and layout of it. I would recommend Whispering Chase to others, I know that she is happy and safe here.

There are a lot of nice things about Holiday Whispering Chase. The staff is nice. My person loves having a door to the outside from her apartment, which makes her feel less like she’s in an institution. Housekeeping does a good job keeping her apartment clean for her. The bathroom is handicap accessible, and the closets are nice and big - although the kitchen is pretty small. The one problem my person is having is the food. It’s served cold, and she often has to wait an hour to be served. I wish they had two seating times - that could help a lot with both of those things. There also isn’t enough variety. For instance, they’ll serve brussels sprouts three days in a row. So she ends up eating a lot of peanut butter and jelly sandwiches. Everything else has been really nice, but the food has been a big dissatisfaction. Initially the activities director was great, but they just got a new one who is not quite as good. So we’ll see how that goes.

[name removed] who runs it is one of the most friendly people we have ever met, no matter when we come to visit she always has a smile on her face and she is always willing to listen. Our loved one was able to take her furniture from her house which has made her place very comfortable. The meals and dining is struggling a little but due to staffing but we understand it is not their fault and its just now the "new normal." When our loved one goes to the activities she really enjoys them. It is worth every penny and our loved one now says to us that she wished we found Holiday Whispering Chase sooner, it really gives us a sense of relief

I was told my room would be ready at mid morning. TV didn't work and when I arrived at 10:00 it was not ready and was told it would be ready at 12:30. At 12:25 I entered the room and found the bed not made, 3/4 full trash can, dirty and wet towels on the floor and no clean towels.

This is a good community and my loved one is very happy here. She is doing really well better than she has done for years. This is going really well.

I like my room and the management by the food is terrible and the kitchen doesn’t care we have the same menu time after time. I think corporate should work here and see how things work It is obvious you think of as only money the place is loosing people left and right the rent increase is Ridiculous we get a Very small increase and you charge 5 percent but don’t improve the food. It is too expensive and the food is bad no wonder people are moving out like crazy

We decided to move in to this community and we like how it feels like home. There are areas to participate in an activity and everything is included with the rent accept for phone services.

Since moving here my brothers quality of life has dramatically improved we are so happy. Even though he has his disabilities he insists that he wanted to be on the independent living side which is suiting him just fine. He is living in a studio apartment which is giving him enough room. He goes down to the dining area and eats meals which the food seems to be ok. He does activities on site but is unable at this point to join in anything off site due to not having handicapped courtesy transportation. The staff and residents are very nice and helpful The deciding factor was the price what he could afford and this place fit within his budget

My mother has recently made the move into this community and I am so thankful we chose this place for her. [Removed] has been absolutely amazing and I can not say enough great things about this man. He made the transition stress free and made sure to accommodate every need that we had. I always seem him interacting with the other residents and very involved with everything that goes on. My mom has a beautiful apartment with a cute little deck with a great view. Overall I am thankful for this place and would recommend it to anyone.

Everybody gripes about having one elevator because you have to wait in line. That's my only complaint.We are in a studio apartment and it was much easier to downsize than I though it would be.

My father is doing okay at the Whispering Chase. The apartment he is in is comfortable with plenty of natural lighting. The meals are very good, we have eaten there ourselves. Overall, it has been a good experience.

I have only been at Whispering Chase for a short time but I know I made the right choice moving in and I should have made the move earlier. There are a lot of nice fixtures and paintings in the community as well as the grounds are amazingly maintained by a great cleaning staff. The entire staff is exceptional as they are professional as well as friendly. The food is good and getting better. I have not yet participated in any of the activities offered as I am still settling in. The other residents are friendly and I feel pampered since moving in and I would recommend the community to anyone.

So far, this seems to be a pretty decent place with a very friendly staff. The residents seem happy and the level of care seems to be pretty good for those who need it. The food could be a lot better though.

It seems like a nice place. Mom seems to be doing good. She is happy right now. It's clean and the staff is friendly. I like Tammy, she has been a big help. The food is good, but the dining is slow. They seem to offer plenty of activities. The two bedrooms were a little more expensive. They are pretty responsive if we have questions or complaints. The only other thing mom doesn't really like is that one elevator in the building is just not enough. We liked that it included all of the utilities, and the dining room has a classy look to it. It's easy to park there. Though the carts we used to move things in were a little difficult to maneuver. It would also be handy to have a little underground tunnel or garage for the winter months.

Whispering Chase is very safe, and it's huge, and the food is good. The staff is friendly, and they really seem to care about the residents living there.

Its good, you would have to walk on water to be great. Everyone is real nice to my mother. She likes the food and is getting used to it there. She has plenty to do to keep her busy. Transportation is available for outings and doctor appointments.

They are doing great. Mother is so much happier there. The food is wonderful. It's clean and the staff is friendly. We don't have any concerns. She loves it there.