Where the Heart is

Unable to rate the activities. My mother died only 1 month after moving in. She was too far gone to take part in any activities. I think for the amount of care my mother needed, they did a very good job. We knew she was well cared for. My dad was able to spend every day with her. It was clean, well run, and they had good security measures. Overall I would recommend Where the Heart Is.

We cant really speak to the current situation there. No place is perfect but the staff at Where the Heart is really wants what is best for your parents. It was clean and the staff for the most part were very caring. Even with staff shortages, they gave it their all. Activities were always there for mom and dad to take advantage of if they were up for it. Both of our parents passed away - dad in 2022 and mom in 2023 so its been a year since we had anything to do with Where The Heart Is

Our family member spent over a year in the assisted living section, and during that time, we saw the quality of the facility deteriorate significantly. There was a shortage of staff, and many were inadequately trained. Promised services were never delivered. Management was indifferent to concerns and displayed a lack of compassion to residents and family. Look elsewhere.

My friend was the actual client, she was at another care facility that had promised her a Medicaid room in 2 years after her spend down was utilized. After 1 year she was told by the other facility that they will not have a Medicaid room available because there are too many people on the waiting list and recommended another facility. She only had 1 year in her savings so she no longer had enough spend down money to find another place. Fortunately, Where the Heart Is took her in. She was there for 6 months and decided to move back East to be closer to her daughter.

They suck. We moved my loved one out of there in [date removed]. They don't have a procedure for dealing with people that come down ill. They lost my mom's false teeth and would not pay for them.

“Where The Heart Is” says it all! A caring staff and a home-like environment make this place the perfect option for someone who needs care and companionship. The support and care they provide is vital for their residents and the families of those who rely upon them.

I hope you and your family had a nice holiday time. I wanted to thank you for your time spent with me nd my mom! I appreciate it again. Thank you for being so wonderful to us in our search for new place for our mom to live.

Thank you for the beautiful flower arrangement. It helped make our celebration even more special. It was a beautiful day filled with flowers, people, kind words and memories. [name removed] thank you for joining us. Thank you for all the wonderful care.

To all the staff at Where the Heart Is, thank you for loving and dedicating service and care for our mom with the warmest wishes.

We are so grateful and thankful that our mom has made Where the Heart is her home. She is comfortable and feels a part of your community now. Thank you and all of the people you work with for all the love and care you are providing. It's not easy to grow old and to move to a new place after losing a spouse but you have made the transition a great one for our mom.

After looking at the different options for assisted living, Where The Heart Is was the clear winner. It looks more like a comfortable home than a nursing facility and the staff has been top notch! They were will to work with us and be flexible where we needed them to be flexible. My mom is very happy with her room, the food and all of the activities. All of the aids treat her like she was their own mother and they spend the time needed to build a relationship with her. I’m really glad we found this place and would recommend it to anyone.

Thank you for all you do! Merry Christmas & Happy New Year!

Had heard such good things about the facility. It was the only place that she would would agree to move in. A bit disappointing especially with the food. Too spicy, too much pepper, menu plan is very interesting at best. Prefers to eat in her room but facility is not happy about that.

The name fits, this is a community with a heart and care for our mom. The staff are wonderful and truly have a heart for the elderly.

Very well maintained, great staff, some of which have worked here for 20 years or more. They genuinely care for the residents and their needs. Family atmosphere that I told my loved ones about, since we’re looking for assisted living facilities also.

My Mom has been at Where The Heart Is since March 2023. We selected this facility because of the open-living concept of the floorplan which invites the residents to share more of their waking hours. This has proven to be the very aspect that Mom is most pleased with as she has become very social in recent years. Not only does she enjoy meaningful relationships with other residents, but she would say the same is true of many of the caregivers and therapists who work with her. She loves others deeply and she is loved deeply in return.

First I would say, if you care about your loved one then don't take them here. I've walked into Mom's room and here are a few situations that I observed. Dirty diaper under her bed covers. Poop on the top and bottom of the toilet seat. Puke in her garbage can and in her bed as she laid in it.. This time went to hospital and was dehydrated. Another time walked in and Mom was laying in her bed moaning in pain. Went to hospital and her body was septic. Urine had been smelling bad for over a week and they never took any actions towards it. Which later I found out that smell in her urine was a yeast infection that led to her body being septic. It turned into an infected kidney. 40 plus days in the hospital. Both times I found her in these situations and had to make them call the ambulance. I can only imagine what would of happened to Mom if I wasn't around. I can tell you the communication between people working the floor and administration is a zero. Terrible administration.

The Marketing Director at Where the Heart is, [name removed], was amazing and so helpful with getting my mother in law into the facility and situated. She has continued to be very helpful, even months after she was moved in, with getting things situated. The housekeeping and the care managers have been wonderful. The activities and the meals and dining are great. I would recommend this facility to family and friends.

For our situation, our loved ones both have different problems and Where the Heart is best facilitates them both without having to place them in two separate facilities. They have not been here long, but based off of the experience so far, we would recommend the facility to others,