Westhills Newnan Crossing

Meals are a little challenging at times and not as flexible or diabetic friendly as we'd like. I think quality of care could be a 5, but they do have some challenges with rotating new staff. Their lead nurse is absolutely awesome. The off hours folks are a little more hit or miss. Otherwise, we like the staff, the place is well maintained and reasonably priced for the overall quality. We would recommend it.

I'd say they have lost a lot of their good CNA's. Very high turnover. New CNA's are not trained properly, they are minimum staffed which causes the caregivers to be overworked and quality of care suffers. Local management hands are tied because "corporate" controls staffing, salary, etc. Corporate is out of state and doesn't see the decline in every aspect of the facility.

We had high hopes that our dad would receive quality care at Westhill. He has lived there for 3 months and things went from good to bad. The director left a month ago and communication with the "interim" administration is minimal. I finally reached out to the management company after a real scare almost 2 weeks ago, where we almost lost our dad due to some serious issues. The facilty has SOME really quality caregivers from CNA's, to Med-Techs, to nurses and we are very grateful for those few. Unfortunately, they are understaffed, overworked, and underpaid. We are hoping that when the new director arrives in a couple of weeks "things" will improve. If not, we will have to do some soul searching and make a decision as to what is best for our dad.

Mom is safe and is happy but they are always short staffed so I feel at times we don't get what we pay for.

That this center is here for the residents . They adapt to the residents need. They have many opportunities to participate in activities. We especially appreciate the staffs willingness to adapt to the resident.

Meals take a long time. Residents sit waiting for their meal, up to an hour. The food must be good because Mom has put on a little weight. It takes a long time (weeks) to get a work order completed. Special events are well planned and organized in advance. Overall, Mom is very happy. She has made friends and is pleased with how beautiful her home is. She is safe and well cared for.

The staff is very friendly and we are confident in the quality of nursing care. They handle delicate issues very well and expertly manage more challenging residents. Family communication is also good. We are in a transition with meal service and have a new head chef who has made a significant impact in a very short period of time. There were issues and management understood the concern and started making the necessary changes. The facility is well maintained and maintenance issues are resolved promptly. Move-in was very accommodating and communication before, during and after was great.

Westhills Newnan Crossing is a beautiful facility. My loved ones were only there for a short amount of time though, so it is not fair to give comments.

All of the staff are very friendly and helpful. Housekeeping does a great job and the facility always smells nice. Communication with the family is open and any concerns or questions we have are answered with compassion, promptness, and respect. The move-in process was easy and they have carts available to make the transition easy. The meals look and smell good. My Mom doesn't eat much, and I haven't tasted much of the food, just a few bites. The food I tasted was good. I would recommend Westhills Newnan Crossing.

I have had an amazing experience with my Dad and Grandmother at Westhill. Everything is top notch. I have few complaints...my Grandmother was in memory care with hospice and my Dad is in Senior Living. He has been very sick and the med tech on his floor has gone above and beyond. While the concierge services is limited the staff is very helpful. The place is always clean. Some spots are on the carpet, but they get cleaned.

This feedback over Westhills Newnan Crossing is strictly based on our situation, somedays are very good while others not so much.

What we like the most about the Westhills Newnan Crossing community is the friendly staff, their amenities, the meals that are served to the residents and the proximity to our family. The overall value for cost is night but not ridiculous. Based on the experience we have had so far, we would absolutely recommend this community to other families!

The activities director and head nurse were most friendly and engaging. However, the urgent call button which every resident has was very slow for response. I believe there was a significant shortage of staff. There also seemed to be a high turnover of workers. Head kitchen staff did not stay very long. Sometimes breakfast was picked up at McDonald's for the entire residents. For elderly persons (which they all are) the menu was very high in carbohydrates. If they could get the kitchen up to par it's a great senior living place.

Memory care facility and amenities surpass any other place I looked at. I looked at about a dozen places. The value can't be beat. Just the right size. Not too big, but not too small. Mom loves it. They need more staff. Because they are short staffed as meals take a while.

Westhills Newnan Crossing is wonderful. It's absolutely better than we ever expected, and our loved one is settling in fabulously. The facility is very clean. Everyone there has been absolutely wonderful. The staff make everyone feel welcome. They're inviting and open. She's enjoying all the activities. The one little downside is that meals are open dining, which makes it hard for her to follow a stricter diet of her own accord. I would like to see a little bit more help with that. But overall everything has been great. She has fit in well, and they've really made her feel welcome. She's never even mentioned going back home since moving in, which we were worried about initially.

It is a friendly atmosphere. The staff and the residents seem to be happy. The only negative is that the food is terrible - it has no taste.

We have had an overall amazing experience at Westhill. The stay is so welcoming and attentive, the activities are great and we love coming to see the live music every week as well!

The do not have enough staffing and therefore things fall through the cracks - it is the biggest issues which really shows in their everyday responsibilities and quality of care. There also is not much stimulation going on. However even though our loved one had dementia the one big thing she always remembers is the food - she says they have really good food.