The Claiborne at Newnan Lakes

I like the Claiborne but the cost for Seniors is outrageous. Since my cousin has been there the cost for care has increased by [fee removed].

The Claiborne has been wonderful to momma she loves it there. She has met everyone, she loves the staff too! [name removed] at the front is so well wonderful and kind to everyone residents and family. A place for mom is a godsend. This time in our lives kind of sneaks up on you and y'all made this transition so easy for us. Thank you. My mother loves living at the Claiborne. The beautiful farmhouse style home, the caring staff and directors are wonderful. The other residents are becoming like family to her! We couldn't be more thrilled!

There is a new director who seems to be very engaged and interested in making Claiborne a great place for the residents and families. We have been very pleased with the quick responses we have gotten when we have had issues. They have also been aggressive with corrective actions and the results are starting to show. They also seem to be getting their staffing sorted out. All in all, we are very pleased.

The facility is going through a management restructuring. The facility is beautiful and there are some wonderful people working to make it a wonderful place to live. However, there have been consistent difficulties in finding staff and a good chef. This has been a detriment in the last 6 months. They need to find a dedicated chef with an inspired menu and wait staff. I know they are trying to fix it, but the residents are not happy right now

Claiborne at Newnan Lakes is a very nice facility. The rooms are spacious and laid out nicely, especially compared with other facilities. I think the staffing situation is stabilizing and the staff members here are caring for the most part. Very responsive when you have questions and concerns. Love the location and my dad seems happy here. Would like to see more options for outdoor spaces, although the courtyard is very nice. My dad loves the food.

If you care about your loved one DO NOT put them in Assisted Living here. My Mom was here the last 30 days or so before she passed. She constantly got cold food, cold coffee, had to ask for water all the time. Their response was she is at the end of the hall and short staffed. Also her nightly medicine normally got there pass 9:00 pm. She was bed bound so had no choice but to wait on them. When she would press her pendent for help it could take up to 45 -60 minutes for someone to come to her room. The attitude of most staff there is poor/negative. The salesperson [name removed] is concerned with making a sale and moving onto the next person. He is not a compassionate person at all. The director [name removed] will not respond to your emails ~ I sent 3 emails on important items and never heard back from him. Sure, the place looks great but do your homework before you place a loved one there.

My parents are just concerned with other residents saying how much the cost goes up every year. The food has definitely been an issue, in fact I contacted the Director of Dining and they scheduled a meeting with all of the residents to discuss the dining services. The director was recently terminated. The food has been somewhat better at certain meals. For the most part, they love their apartment and the other residents.

[name removed] on the dayshift was wonderful with my loved one. But it got bad on the night shift. They didn't seem to know how or try to divert him when he would get upset. I would rate dayshift staff a 4 and nightshift staff a 1.

This has been a very good and positive experience for us and loved one. The staff communication with the family has been good anytime we have questions about our loved one. There are three meals a day and there are choices for the residents to choose from. For example: here is a special of the day offered to the residents, and then they have other options if they would like something else. Some of the activities available include outings, shopping, and more for the residents to choose from.

We moved our loved one into the Claiborne because he was promised intellectual stimulation. That did not happen and the care was poor. Then they brought in a new Clinical Director and the situation improved DRAMATICALLY. Now, due to the fact that this organization has lied again, this time in the form of promised raises for staff, the Clinical Director who made all the difference is gone. Do not believe the sales people, talk to the staff.

We decided on The Claiborne at Newnan Lakes because my cousin had already stayed here for respite and had a good experience. She already knew some of the other residents as well so she did not want to move. There has been some turnover of staff. As far as the meals go, the menu is redundant so I think they could add more variety. I have overall been pleased and would recommend to others looking.

They are very short staffed and there is a lot of turnover and that is affecting other areas of the facility. There was a disconnect between the sales pitch and what we are actually getting. They could use many improvements.

My mother has lived at The Claiborne for a little over a year now. The floor plans and facility are quite nice as to be expected for a new building. However, the quality of service, ESPECIALLY dining, has consistently declined. I cannot count the number of times the staff in the kitchen has quit, and they are not provided with decent ingredients when they are there. The latest staff quit again yesterday and the solution provided for dinner was to serve Little Caesars pizza. It’s one thing to have to resort to ordering pizza at the rates the residents pay, but even worse to get probably the lowest quality pizza available on top of that. The cleaning service is as inconsistent as the dining and you never know if they will even show up. Residents were promised door front trash pick up at move in and now must carry it to end of hall bins and management tried to make them take it all the way down and out to the dumpster at one point. I am extremely disappointed at the decline of service

This is a convenient community and it is newer. They also have a lot of amenities at this community. If my loved one wants a hair cut he can, there is a garden for him to go out to, and his room overlooks the garden and they have a theater room. There are a lot of walking trails, a lake and more for the residents to enjoy living at the community. The staff are all friendly and I have no issues at all.

The Claiborne is a really nice place and you should go look to see if it is a good fit for your loved one. The staff were great to work with. The community is willing to work with dietary restrictions.

I would recommend the community to others.