Waterhouse Ridge Memory Care

My brother and I both really like it and the staff are very friendly and that it's a great place. We would recommend it to friends and family.

I'm very disappointed in their activities. When we first moved in, they had 3 or 4 activity staff. Now I think there's one part- time person. My mother's cognition has declined due to lack of simulation & engagement. The administration team is constantly changing.

The facility staff is wonderful, but they rely too much on "per diem" agency care-givers to cover various in the schedule. They need to hire & keep more staff care-givers, enough to cover for vacations & such days of other staff. I frequently see "agency" care-givers glued to their phones rather than responding to resident needs. Staff care- givers seem better trained, more caring, & mire responsive to resident needs.

The staff is friendly and tries to be helpful. Activities seem to be fun for the residents. Improvements-enough trained staff. Better food with more options available.

WaterHouse Ridge is a scam. [name removed] was the manager when we signed our mom in. She constantly lied about everything we caught her in lies and called her on her lies and she tried to deny them. Ironically she no longer works at Waterhouse Ridge. This would lead you to believe it would have gotten better. It hasn’t. The nursing staff was terrible and in the few short months we had our mother there the nurse changed three times. [name removed] the nurse at the time, told us that we made a mistake by putting our mom in a memory care facility. According to our neurologist, this is where our mom was going to get the best service. However, [name removed] the nurse felt she knew better than our mothers neurologist and then had the audacity to tell us about the mistake we were making. We were finally able to move our mother out to a better place. However dealing with the new management was equally as frustrating. We needed charts and records that took forever, and they acted as though we were putting them out.

Very clean, I have witnessed not just the housekeeping but other staff members cleaning. The staff is always very friendly. They call me and keep me updated about everything. I toured three times when I was looking at places and they were great every time. My mom seems much happier at Waterhouse Ridge then she was at her previous community. My mom is getting her showers regularly which was not happening where she was before and this shows me she is really being well taken care of. My mom likes the activities, they were outside planting flowers last weekend when the weather was nice. I was only able to visit three time before it was closed to visitors and the staff has been great helping her to adjust.

Most of the caregivers and med techs are caring and do try, but the management is definitely questionable. One woman in particular was always pretty standoffish, and didn't seem to really care about the elderly people there. Not sure why she's in this line of work. There were issues brought up that were never addressed. For one, I felt like my mom was overmedicated from the moment she arrived. She went from having conversations, to not even able to wipe her nose, to being fully bed ridden. My mom's bathroom was never really kept all that clean. I had to close the door every time I visited. And anytime I had a question or concern, this particular person was defensive and acted as if I was bothering her. Also, I question some of the young people this woman hired. And anytime there was a good med tech, or aid, they'd soon disappear. The turnover is high here, so even if you get to know the people helping your loved one, they will be quickly moved to another area, or leave all together. I feel like this place has a lot of potential if it had better management.

My father has been at Waterhouse Ridge for two years. While there were some issues when we first engaged with Waterhouse, (specifically around food and communication) those issues have been resolved and they have given service way beyond anything we even expected when we moved him in. My father is not an easy customer. His demanding nature and attention to detail has not diminished with his memory loss. The management has undergone significant changes and with that change in leadership everything has improved. The food is unbelievable! I choose to schedule my visits around meal time just to enjoy the food with him! Communication is great and services from activities to maintaining the building have taken a huge leap forward. Most of all, I appreciate the love and attention that I witness all of the resident's getting from the staff. I know customer service is a struggle everywhere, but what ever they're doing to attract and keep the staff happy seems to be working at Waterhouse. I would fully recommend Waterhouse Ridge to anyone who is in need of this important service.

My mother recently moved out of Waterhouse Ridge after two years. It's a newer, well-furnished, and clean facility that's conveniently located just of HWY 26. What started out as a positive experience devolved over-time into a truly awful situation. Over the two year period, we witnessed a near constant revolving door of young and under-trained care staff, making it challenging for my mother to establish rapport and have consistency in her care. During this time, there was also significant changes in leadership, nursing staff, etc. and in our opinion, the current leadership as of January 2019 is the worst so far. An example of this lack of leadership--over the past couple months leading to eventually pulling our mother our of Waterhouse Ridge, the executive director never once reached out, called, responded to any of our emails, including once we eventually gave 30-days notice. For that matter, no one at the Colorado-based management company did either. While there are some really great and caring staff there, we can not recommend this facility at this time.

We toured the facility and found that others provided better activities. The caregivers seemed unprofessional. We saw a group smoking in the small lot before coming inside. We toured a "neighborhood" overall seemed nice. There was food on the floor and one caregiver ignoring a woman in a wheelchair. The food looked so so certainly not home cooked as they suggested. It was sunny out and Mom wanted to see the garden they have outside but the courtyard doors were locked. I asked a caregiver and she said sometimes they lock them even on the nice days. Overall the tour was poor, I would not recommend unless your parent likes sitting alone for hours.

This facility has been better than what I’ve expected. The staff has been great and welcoming. They have really helped my Mother adjust fairly well. The facility itself is very clean, nice, and it feels more like home. Not once has it felt like an institution or a hospital. For activities, they offer arts/crafts, games, bingo, and monthly themed parties. I would recommend this community in a heartbeat.

We toured this community and we didn't get a good feeling there. It seemed quite sterile like an institution. There wasn't a lot of people around. The staff couldn't answer the questions I had really, and her presentation wasn't the best. Not a lot of activity going on. We went with another place.

Are you looking for an unprofessional team of people who don't understand dementia at all? If so please make your way to Waterhouse Ridge Memory care. My husband and I toured the facility earlier this month and unfortunately, the management team is pushy and frank. I was looking for my husband who is early onset and is very understanding of simple communication. The executive director spoke baby talk to him and it seems like she must be leading the caregivers by example, as we witnessed a caregiver [Removed] calling a patient "Mr Yumyum" during lunch. We observed this caregiver feeding another older woman saying "is that yum yum good girl." My daughter and I were completely appalled at the complete lack of respect the caregiver had for the patients and were astonished when the executive director also had this mentality. In short I chose not to move my husband into this facility. After all a business is only as good as the leader.

Like others I was fooled by the glimmering image Waterhouse portrays. They are constantly changing management and it seems there is a new face at the front desk each time I've visited. The Executive Director seems friendly on the phone but is very fake once you interact with her in person. It's really unfortunate as she ultimately makes promises she cannot keep. When I first came in for a tour, it was lunch time. We went into a neighborhood where staff were serving lunch to the residents. The girls seemed nice and even said hello to my family and I while we were in touring. We decided to move mom in despite other reviews we had read online about this facility. Mom seems to be doing okay, but has since been very unhappy. The bathroom in her unit always smells of strong urine as though it does not get clean. Staff are constantly trying to keep other wandering residents out of her room and we are always finding other people's clothing in mom's closet. When we bring it to the staff's attention, they say they don't know who's it is if it isn't mom's. Dinner time is a disaster with staff rushing people to eat and immediately trying to rush them to bed. Also, we pay alot of money for mom to be here and the dinner items do not reflect the gourmet meals they promise. The offered hot turkey melts that were hardly presentable with soup. Their is a substitute menu on some of the tables that say those items are available at all times, but when mom asked for a specific item from the list, the staff said they went to the kitchen but the oven is off, so she could have a cold ham sandwich with chips or the meal they brought to the neighborhood. We are already considering moving mom to a different facility. They never have activities going on except for maybe a movie in the living room of the neighborhood and staff are always coloring printed sheets or scrolling on their phones. The staff don't pay attention to the residents and it's clear they don't care. It's really disappointing and varies greatly from the day time staff who are so sweet to my mom and my family.

Scam artists - - everything looks BETTER than wonderful when you tour the lovely facilities, and you only find out later (after all the expense and emotional upheaval of moving) that this is a Circus Act of utter incompetence... empty promises of "the best" in memory care including the integration of Teepa Snow's research and programming. NOT. There's a constant revolving door of questionable minimum-wage contract aides who may or may not have a high school education and have NO IDEA who Teepa Snow is or what she stands for. It's ALL HYPE to get you to move in, and then you see the deeply disturbing truth that it is nothing more than a facade: a lovely new building, beautifully furnished, full of incompetent [removed] for caregivers--who sit around watching reality t.v. and texting on their phones rather than engaging with residents. Residents are treated as cattle, with little regard for their dignity... if this is what you want, at a PREMIUM PRICE, then go for it. Most of us have wised up and moved our parents out once we figured out we'd all been scammed. They could not even pass their state inspection, and have had "Restriction of Admission" notices posted on their front door since the first visit. Meanwhile, anyone with a shred of integrity has quit (you will notice the prominent signage "Now Hiring!" at the driveway entrance; they cannot keep any staff). Most of the residents' families have made the easy decision to get their loved ones OUT of there ASAP, and if you're smart, you will save yourself the emotional turmoil and expense of finding out the hard way that "all that glitters is not gold."

A word of warning to those interested in this place (because a tour of the facility will be very attractive). We were duly impressed by everything they showed us (the empty section with model rooms beautifully furnished) and chose a large private room that was in a wing yet unoccupied. We were told it would be another month, maybe two, until that wing opened up, but the room would be reserved for us. In the meantime, our mom was put into a "shared" room by herself, but rather than being charged the fee for this smaller size room, we are having to pay almost $3000.00 more for the FUTURE large private room we are "GOING" to be moved into - - - that was the deal we signed on for, thinking it would only be a month of waiting, 2 months at the most, until she could move into the room she selected. So - - we waited one month, then two months, then three months, then four months, and now going on five months, with no end in sight, still paying close to $7000.00 for a room that should be renting for $4400.00. I think this is their little scam going on - - to promise something and never deliver on it, but still charge the additional 3K to "reserve" it until that wing is opened - - well guess what? The facility did not pass inspection by the state licensing bureau, so now they have closed off any new move ins until they've been cleared by the state and passed the licensure inspections... meaning, they are NOWHERE NEAR being able to open the new wing, but will still be charging us for the big room we may never have at this rate. The facility is beautiful, but understaffed, with underpaid, unhappy caregivers and plenty of turnover because anyone worthwhile as a new employee sees the level of incompetence going on and quickly leaves for greener pastures. We made a big mistake moving here and are being ripped off - - hopefully this review will spare you the same grief.

The staff at Waterhouse Ridge are super friendly and caring. The food is terrific. They offer daily activities for the residents. They keep the community clean and well taken care of.

My sister will be moving to this community at the moment we have taken tours. The tours have been great the people in the community are nice. It is nicely furnished and set up. We have been provided with a lot of positive feedback from the staff about the community.