Washington Gardens Memory Care Community

Some of the most unpleasant administrative staff I have ever encountered! Care staff are overworked and residents suffer. In this day and age when customer service is critical to maintaining customers, I don't know how they stay in business!

They ended up declining admission of my dad, after initially accepting him and accepting payment. My dad is admittedly a hard case. They did give a full refund of what we paid, so that was honorable. The facility is nice and the people are nice, no issues with any of that. If anything, I'd say they need better screening up front, perhaps a little less optimistic, to avoid backing out after things are already rolling (e.g. payments made, furnishings moved in, alternative locations notified that a choice was made, etc ).

The caregivers there are excellent. The staff is very nice. I am not too thrilled with the office staff. She's been there for a month, my mother looks so much better since has been there. She seems happy and she has gained weight since she's been there.

They have some very compassionate staff, but I would recommend that they increase the staffing. Overall it is pretty good. I would recommend this place to others.

I have gone rounds and rounds with the staff trying to get them to fill out long term care insurance claims timely and correctly. I have to call them multiple times a month to check in about it and they still cannot get it right. Very disappointing.

The people at Washington Gardens Memory Care Community were very accommodating. Any time there was a problem they made sure to correct it. One area where I do think they could improve would be a little better communication between the staff and management.

I wouldn't recommend it. When we first chose them, they did an assessment, and they filled out a care plan, and deemed that she needs to have the highest level of care. I have to be there all the time, she has had all kinds of incidents. They don't have enough staff, it's what the government requires, but it's not enough. If they don't need a lot of help and they are mobile it might be okay, but they don't get any interaction, and there is no stimulation. I was sold a bunch of bull, they tell me that they care and are compassionate. The staff doesn't read charts, just the nurse. She basically gets left in the bed, or sat in her chair or wheelchair. It reminds me of one flew over the cuckoos nest. Since her food has to be pureed, it will sit in a bowl while everyone is eating, and let it sit until someone can get up to feed her, and it's just everything on the plate, put in a blender like pig slop. Go spend a few days, and not when they know you are coming, before you move there. My loved one went in walking and continent and now she is incontinent and can't move.

My parent doesn't have to share a room. He's allowed to have a phone, which the other ones we looked at would'n't allow. Staff is great, willing to work with us on Dad's specific needs. The only thing that is difficult is, we came from one one one care for my Dad, to a place where a staff member has a number of residents to care for, so when we call for help for my Dad it can take some time. My Dad is supposed to be supervised when he gets up, and that doesn't always happen. He has a habit of wandering at night, and we're working on it. They had a hoedown that he didn't want to attend. Someone comes in once a week for exercise. The activities director seems to have been out. I haven't seen a lot of activities, and I'm there every weekend. The staff are pretty amazing as far as going out of their way if a resident is having trouble, they'll take the person by the hand. There are a lot of Alzheimer's patients, and I have found amazingly kind of patient. I also like the fact that nowhere does it smell like urine.

Our mom has been living at Washington Gardens for about 6-7 weeks now. For the first time in many years she now participates in social activities and when we come to visit is often joining with others in whatever is going on. She seems happier now than we have seen for quite some time. We are very pleased.

My mother has only been there for less than 2 weeks, but so far they have been great. I will know more once she has been there for a few months.