Valley Crest Memory Care

You can take a patient to a hospital and get the symptoms diagnosed and remedied. Valley Crest listens to the patient and loves their residents, the results are amazing. The fact that your loved one is in a resident population and a staff that understands Alzheimer's and can redirect the frustrations. Thank you to [name removed], and her amazing staff, food service and housekeeping as a team the truly blessed my mother and myself. Keep up the good works

We are very happy with Valley Crest so far. The facility is very clean and organized and the director [name removed] goes above and beyond to help with any issues that may arise.

The Valley Crest Memory Care community is clean, however our loved ones drain in the sink and shower have sewer gnats that are persistent and inconsistency addressed. We do like the staff members there very much!

Overall I am pleased because my love one is not complaining. There are some issues that I see that I would change but overall I am pleased. The general staff has been good. We chose the facility because of the staff. The food and furniture/furniture repairs could use some improvement.

They were wonderful with my dad. [name removed] was the most amazing advocate and helper to be sure my Dad was receiving the best of care and went above and beyond when he was hospitalized and reru med back with new orders and meds.

My experience with this community, is that all the staff was very caring of the needs of your loved one and communication was highly appreciated. The tour that was very professional a safe enclosed community that fit the needs of our loved one.

The residents steal stuff it's really frustrating Even if you have a name on it! So basicly your Loved one can have nothing of value! Other than that it's ok ! Clean pleasant staff and residents seem happy! Very pricey!

I would recommend to other families. We picked this community because of the proximity to a family member and good initial meetings. Director was flexible and likable.

Our experience has been overall very good as my Dads needs have changed a-lot over the months that he has been there. His dementia has progressed rapidly and he has had many health issues in the past 4 months. The Director, [name removed] has helped me advocate and take steps for my Dad that have been remarkable under her watch. She has learned my Dad well and she truly cares about her residents. We have placed him under hospice recently while remaining to stay at Valley Crest. My one concern is that knowledge from one shift to the next is not always transferred over which I believe is important for consistency in overall care. The facility and faculty have gone above and beyond on many occasions and I feel my Dad is in the right place.

Overall compared to the two other memory care homes I have had my Mom over the last 10 years, Valley Crest is a 3 star for all the above categories. It is disorganized and old but the staff are fabulous and my sister is happy so in the end it is a great place for her based on what she can afford long term. My sister's experience has been stressful for her because they kept moving her from room to room. I understand they are redoing all the rooms but she is brand new there and it made her settling in much harder. I just wish they would have left her in her original room for a longer period of time. The staff were very understanding of her distress and go out of their way to reassure her.

[name removed] is an outstanding manager. [name removed] goes over and above everything that is asked of her. And [name removed], the receptionist, is always courteous and more than helpful when I show up. My loved one seems happy with the meals, and there are always activities going on. I'm thoroughly pleased.

[Name Removed] and [Name Removed] were absolutely amazing in helping with the paperwork and my aunt's transition into Valley View Memory Care. They were professional, polite, and went above and beyond to make this a seamless transition.

Do not put your loved one here. The staff was fine except for the director. She didn't call me to tell me that my loved one had a fall. She called to ask me for some medical history, but did not say that the ambulance was there. I called Valley Crest to check on him, and they said they couldn't tell me anything, that the director was on the phone. I called every half hour and got the same response, that the director was still on the phone. So finally I came down there. When I got there, it took them 10 minutes to answer the door, and they told me she had already gone home and that nobody there was in charge. Only then did they tell me that my loved one had been taken to the hospital via ambulance. After he got out of the hospital, I took him home and would not bring him back to Valley Crest. The hospital determined he fainted because he had low pressure and was dehydrated. So I strongly question what kind of care was he receiving at Valley Crest. With Covid going on, it's hard to say what Valley Crest is like usually. Maybe it's a good place otherwise, but the experience I had personally was terrible.

The best facility for your loved ones. The staff is the best.

The staff is compassionate and caring with smiles to carry their day.