University Senior Living

The facility has several women who kept the place clean, but the smell of urine in the carpeting in the corridors never goes away. At first EVERY staff member was saying hello. Then the exec director avoided any overtures for conversation. [name removed] was left to arrange his own transportation to dr appointments when this was a promised service. [name removed] was abandoned outside the dr office after 5 pm on a Friday and it was only thanks to a police patrol who brought him back to UL. No one at UL recognized that he wasn't back in time for dinner. He had lots of clothes, but when taken to hospital the last time, he was wearing hand-me-down sweatshirt and track shorts . Why? Where were HIS clothes? We had high hopes for the food because at initial interview we were introduced to the two chefs . [name removed] was not impressed. [name removed] was the bright light there . Not only did she provide activities, she helped get attention to [name removed] when he needed it. [name removed] is terrific. I would never recommend UL to anyone. Promised the care but unable to deliver .

The room is generally clean; my husband not changed often enough; not sure how often he was bathed. The elevator was seldom clean (not swept). I didn't feel that he was watched carefully enough, especially at night when he would try to get out of bed. I'm sure he had some falls that I wasn't informed of. There were some arts/crafts, and music, as I recall. I believe the place was short staffed, and turnover seemed high. As I understand it, staff members were hired thru some outside source and they didn't seem to be really invested in their roles / seemed to do just what was minimally needed. Perhaps their pay wasn't enough? I would have liked more activities and more encouragement to participate; some staff seemed to not understand that residents need encouragement and engagement. Because my husband didn't talk much it was hard to know exactly how well he was cared for - I must say he didn't complain but that's because he just wasn't much of a talker. He didn't seem afraid or unhappy.

Based on what I currently know, I believe most homes in the area are receiving the same amount of retention and appreciation of well trained aides. Partly due to local and corporate management. The food is marginally better than my previous facility. They are going through some staffing issues, at all levels. They also no longer have a way to accept credit card payments.

I kept a stiffer there so I could clean the floors sometimes. Everyone was always friendly. For the most part he seemed to get good care. He usually wanted to eat in his room. Couple times they forgot to bring him food. Meals were ok. Not great. He was in a wheelchair plus couldn't hear so mostly stayed in his room. They took him to a few activities. Hospice visited with dogs. He loved the music lady who sang with him. Wasn't impressed with the spiritual person. Disappointed that the facility didn't have church services. Think that was a fallout from Covid. It was lots cheaper then when my mom was in memory care at [name removed]. Also helped that I got a discount for being a Univ of Mich retiree.

I encourage them to go look at it, as it may be a good fit for their parent. My mom's preference was for excellent food and she's not getting that. Activities...my mom participate in many and staff reminds and invited her on occasion.

I think folks that are more highly functioning do better since they have trouble staffing. They allow animals which is fantastic. Since staff are always coming and going, they have training and process issues.

Our loved one has not passed, but our family was very impressed wit the University Senior Living community. The serenity of the design, the cat, the genial and the understanding of the staff was something we really appreciated.

We love it there, I checked everywhere in Ann Arbor area and this is the best I found. All the staff and residents are so friendly and I love that it is pet friendly! My dad loves animals so even though he doesn't have his own there, it is nice to see others. Would be nice if they had more sugar free options and diabetic meals It's also a super location, but based on our experience we would absolutely recommend them to other families.

We picked this community because, the sales person and administrator had a very appropriate concept about the residents. The concept and intentions is really good, but they did not deliver, the level care that I anticipated. There is a lot of content and happy people there, but it was not the right fit for my loved one.

They can improve the staff shortage situation,educate staff on importance of patient cleanliness, importance of caring interactions with patients, sharing info as needed with family members, and most importantly CARING about the patient. Be open to suggestions/concerns of family. Some staff members were wonderful and caring,it's just not enough of them.

Our family had an awful experience with University Senior Living, our loved one just got terrible care while they were there. They would push the button for assistance and nobody would come. He got covid and it took the medical staff 3 days to finally look at him and notify us - we just felt he was unattended to. The executive director honestly did not care, the person below her [name removed] was very sweet and would try to get things done but it was just impossible. The meals and dining service was terrible and it just did not meet expectation's.

We had a recommendation which is the main reason we decided to move to University Senior Living. It was very difficult to find out the cost and the pricing. On the positive side though everyone was very friendly, accommodating, and very compassionate. I would recommend University to others looking.

The first week our loved one was there they were a little down and sad but within about a week they adjusted quite nicely and became super happy. Our loved one just loves the care givers. The staff members there are super friendly. It is a smaller place but not to small and they offer a good variety of things. We like how they have different levels of care packages. Based on the experience so far with University Senior Living we would recommend them to other families.

Overall it is a pretty good community, but there are some areas of improvements, for example the can have more activities and more access to our loved one at night. They are understaffed but the staff that are there doing their absolute best, we know times are tough right now. The meal services and the cafeteria are set up and well done compared to other places.

I would tell others that the community isn't forthcoming with their charges. They charged more than we anticipated. The communication is sporadic. There are times I will leave voicemails and emails with no return call or email for a couple of days. There have been some staff that have left. They will automatically renew the lease unless notice is given. They won't give a price to us until after you have renewed the lease. It is a nice place, but they could use a little work.

I do have some reservations in regards to response time to request. The staff were not trained as well as it was portrayed that it would be for taking care of a dementia patient. The literature stated special training and there was no obvious showing for everyone that they were specially trained. There were a few people who were outstanding but majority were average. My loved one ended up on hospice and the coordination between hospice and the facility were very limited. There were a lot of restrictions for hospice. I would not recommend this facility when it comes to a hospice need.

It's a difficult transition for an elderly parent to be moved from their home into a care facility due to their increasing in ability to care for themselves at home safely. I have been impressed with the professionalism and care shown to my parents , both of whom suffer from decline in cognitive status and can be challenging to care for . There always seems to be some activity going on that my parents are encouraged to attend. The staff and facility are welcoming and readily available to assist families in coordinating appointments outside of the facility . This is a better than average facility and I happily recommend it for anyone considering the needs of their aging parents

[Name removed] was very outgoing and friendly, helpful, introduced us to lots of staff. They pay their staff well. What impressed me was while touring, one of the staff's toddler came waddling along exploring. I asked if staff was allowed to bring their children to work, Mom said no, but that her husband was on the night shift and brings the daughter along to switch parenting duties. The fact that the couple worked at the same place meant that they were paid well, or somewhat well! The residents were interesting and the place had lots of perks, but not as many as Story Point. This place was limited in room choices but was much closer to town.