Trustwell Living at Urbana Place

The staff at Trustwell Living at Urbana Place were very friendly and helpful. They even helped move my mom's things to the facility. Communication with the family was great. I would highly recommend Trustwell Living at Urbana Place to others.

I like Urbana Place due to the help and good rooms

I have been here for 2 1/2 years. I have been treated well with only respect. I appreciate management taking all my suggestions seriously. If I have to be some place I think this is the best

very good care. Nurses and staff are very good, food is great. Every body is willing to help me. I have met some great friends!

My Mom lives at Trustwell Living at Urbana Place and the experience has been great. Everyone at the facility has been extremely helpful. They even came to my Mom's home and helped move her things over to her room. The staff is very caring and they have been concerned about Mom after having some recent medical issues. I would highly recommend this facility to anyone who needs their services.

Based on our families experience the communicate is very little and if we had the chance to do it over, we would look more closely at other facilities.

Caring staff, clean and very respectful. I'm glad I can call this place home for my loved one. Staff is very polite and energetic. My last couple of visits it has truly made my heart happy. This is the place to call home.

Well let's start with the staff. The staff are friendly and caring. Extremely helpful and will bend over backwards to make sure the customers are happy. The dining room serves 3 meals a day. you can also have snacks as well when wanted. The building is clean and well kept. Has a very homey feel to it. There is also a Beauty salon and a bathroom with a Jacuzzi spa the residents can use!(How Cool Is That)! Also there is a sun room that looks out over the court yard. The courtyard is in the middle of the facility but is outside in the open air. This cant be seen from the road. Beautifully cared for Urbana Place is a fantastic choice!

I have toured a few communities in preparation for my great grandmother as she is starting to need more assistance with the day to day. This community was clean and felt more like a home than a facility. The common areas were nice and well kept. The staff was very friendly and helpful. They have a few options in room sizes and styles, but some are limited due to apartment is already occupied. Urbana Place is at the top of our list!

Urbana Place , the first thing I can say is that upon entry to the home the layout and decor had a very homey feel. Everything was clean and the residents were all playing a game. I saw snacks, heard music, and the staff was mingling with everyone. They also had an entertainer there , what a wonderful thing to see while there as well. The rooms are all fresh and look brand new. Several different size rooms to choose from. All in all this was the most home felt place ive visited.

Urbana Place is caring, loving and compassionate to loved ones. The facility is beautiful and the staff are fun, attentive and provide the best care. They provide many activities for the residents. Their private rooms are clean and give a sense of home. Would highly recommend your loved one at the Urbana Place!

Nice place! Clean, friendly staff and the food looked darn good! I like the fireplace to sit by and all the residents seemed happy and friendly! I would recommend Urbana Place to anyone wanting exceptional care for their loved one.

Urbana Place is a nice community that feels like home. It is warm and inviting and the staff really do care about the people who live in it. They have multiple activities to occupy time whether it be musical entertainment, crafts, bingo, or noodle ball. I highly recommend Urbana Place if you have a loved one in looking for assisted living. The care and community speak for itself.

I was pleasantly surprised when I toured this facility. It seemed more like a home than an assisted living facility. The first view of the inside was a very comfortable sitting area where residents can sit and chat. Close to that is the dining area which was very clean. The staff was friendly and very helpful. All my questions were answered. I was treated with dignity and respect. The building is designed well, with a hallway going around the facility with rooms situated along the hall. The rooms are very clean and organized. I like the kitchenette very very much. It really adds to the comfort and convenience of the space. I eagerly recommend Urbana Place to anyone who is considering assisted living.

The staff was super friendly and informative for starters! Made me feel comfortable asking probably the silliest of questions! I loved how the rooms were divided up with separate living room and bedroom, felt more like home. But the best feature of all was the kitchenette-right there in the room with everything I need if I want a late night cup of tea. The whole facility was spot free and the dining area looked warm and inviting. I really have nothing bad to say about Urbana Place!

I have found that living at Urbana Place has been a really good experience. Excellent care and friendly staff. Dining and activities are very good. I would recommend Urbana Place to anyone needing this kind of care.

I would recommend Urbana Place to someone looking for an assisted living. I like the staff and my neighbors. The entertainment that comes in is very enjoyable. Overall I'm very satisfied living at Urbana Place.

Staff are exceptional, prompt and caring. They really know how to build resident relationships. Director of nursing is kind and caring, nursing staff are caring and supportive. Over all a really pleasant ace

Next to living in your own home, good health and own experiences, Urbana Place is top notch. Urbana Place has many opportunities for goodness. You are treated by the best people to help you in your later years. Your home is immaculate. You are surrounded by good food, good health care, and many cheers for each day. The kind of care you receive is gentle and refreshing. Your laundry is done nicely and there is always someone around to help. Good, loving and kind care is given here at Urbana Place.

I would say staff are pleasant and do their best for the residents. Rooms could be kept better. Big negative is staff response to letting visitors in and out.