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Good quality care. Communication re billing, special requests are a bit of an issue. Activities not impressive. I would recommend Truewood by Merrill Scottsdale to others looking.... Read more
Truewood by Merrill, Scottsdale is an elegantly designed, Spanish-style community featuring naturally well-lit, furnished spaces and a gorgeous courtyard. With amazing amenities and thoughtful services, residents are free to lead the active, fulfilling lives they desire. You get the freedom to plan your days however you’d like. The community offers independent living, assisted living, and memory care options to help meet your individual care needs.
Situated in the heart of Scottsdale, the community offers plenty of activities nearby for residents. Shop local and big-box grocery stores, stroll retail stores, hit the putting greens at Gainey Ranch Golf Club, stroll the waterfront trails in the area’s parks, or spend the day at the beautiful Desert Botanical Garden. The area also offers easy access to several churches and an expansive medical campus. Come lead a worry-free lifestyle in Scottsdale, today.
For residents looking to retain maximum independence, the independent living option enables you to do so. Spend your time building friendships and maintaining hobbies while team members take care of housekeeping, home maintenance, and cooking. The community also offers 24-hour staffing and a wellness program to help ensure each resident is well taken care of.
The assisted living...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Good quality care. Communication re billing, special requests are a bit of an issue. Activities not impressive. I would recommend Truewood by Merrill Scottsdale to others looking.
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Response from Truewood by Merrill, Scottsdale
June 28, 2024Hi there, thank you for taking the time to leave us this honest feedback. We're happy to hear that you would recommend us to others looking.
Positive: The dining room is lovely and spacious the food is good and the wait staff excellent. The facility is clean and well kept. The receptions are pleasant and friendly but a constant turnover. Housekeeping and laundry were good. Negative: Head Nurse was a revolving door and most all unpleasant and not friendly. The General Manager was unfriendly, unpleasant rude and inept. In the areas of caregivers & med technicians they are under staffed and in some cases not well trained. I felt it was a corporate environment and all about the profit.
Response from Truewood by Merrill, Scottsdale
May 4, 2024Hi there, thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at kellye@merrillgardens.com with your preferred contact information and we’ll reach out to you.
Having been a resident here for almost a year, Truewood by Merrill Scottsdale community and I are virtually a perfect fit. We have it all: terrific residents, competent and caring staff, tasty and wholesome food and comfortable and well-maintained accommodations. I give Truewood my highest commendation.
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Response from Truewood by Merrill, Scottsdale
February 27, 2024Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
These people are extremely nice. Everything my father needs they offer. They take him to his doctors appointments and have activities to help him meet new people. He enjoys all of the meals. In fact, he goes down three times a day and meet up with his friends. Every single time we need to talk to someone at the front desk they are beyond helpful. My dad was one of those people who was absolutely against going into a assisted living place, but he really enjoys it.
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Response from Truewood by Merrill, Scottsdale
February 29, 2024Hi Erika, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Everything has been great except for the activities - there could be more activities for the residents to do. The value for cost is a burden but overall I think it is fair. Based on the experience we have had so far, I would absolutely recommend this community to others.
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Very accommodating with move in process. Spent extra time getting to know my sister upon move in to assist with her needs. Very flexible and cooperative with a couple of special requests.
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I went to visit Truewood by Merrill, Scottsdale twice, but it smelled dirty and the carpets were very dirty. They were the least expensive and the person who did the tour was very nice and did a great job. The smell just ruined the whole thing though.
Response from Truewood by Merrill, Scottsdale
July 25, 2023Thank you for taking the time to leave us a review. We appreciate you sharing your tour feedback, and have made sure to share this with our community team. We take these concerns seriously. Please don't hesitate to reach out if you ever need anything.
What we like most about Truewood by Merrill is the overall friendliness of the people, the relaxed environment and the good food. Also the people seem to care. We have no significant complaints at all. We would recommend this community to other families looking for a place for their loved ones.
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Response from Truewood by Merrill, Scottsdale
June 13, 2023Hi Jeff, thank you for taking the time to leave us a review! We are so happy to hear you enjoy the people, community-feel, and food. Your recommendation of our community to others is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
We toured Truewood by Merrill, Scottsdale and it was great! They were all very kind! Our tour guide did a great job giving us a tour and showing us the property. The cleanliness was great, also!
The people are very welcoming, and my Dad is very pleased with the service and location. The facility just needs some updating on carpet and painting.
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Response from Truewood by Merrill, Scottsdale
March 17, 2023We are so happy to hear that your father has enjoyed our community thus far! Thank you for taking the time to leave us this review.
I toured this community, our tour guide was very nice. I just wasn't that impressed with the facility. From my own research, I saw that they had changed ownership 3 times in the last two years or so.
Response from Truewood by Merrill, Scottsdale
January 26, 2023Hi Jill, thank you for taking the time to leave us this review. We appreciate your feedback and have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.
The tour at this community was nice but we just knew that this community was not thee right fit for my loved one at the time. They gave me all of the information that I needed and answered all of my questions.
We've been very happy. It has been hard with Covid, but overall we're very happy with it. The people are very friendly. The community is a good size, not too big and not too small. Compared to other facilities I've been to, it feels more like apartments rather than a hospital type setting. And it's very convenient for our family.
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I felt like the facility itself was very nice. I didn't get to experience any of the food or anything, but having read about how it was before Covid, it sounded similar to where my loved one was at in a different state. The rooms were decently sized, and they had different food choices for each meal. That part we were pleased with. I feel like it was a very nice place. Unfortunately we had a Covid experience there, so that kind of changed things, but I would still definitely recommend it to someone. The staff that I was able to talk to were very friendly. As far as I know everything was fine, and I didn't have any complaints, but I couldn't go in to visit. My assumption would be that the care was good. They would respond to my questions, I had no problems with that. They would call to notify me of any incidents, for instance when she fell and was taken to the hospital, where she tested positive for Covid. The lobby was very nice and clean when we moved her in. And we moved her stuff into her room the day before. Her room was all clean, and looked very nice as well. One of the staff members was very excited about decorating the room and having it all ready for her.
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See what the neighborhood has to offer and what’s nearby:
Truewood by Merrill, Scottsdale offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
Truewood by Merrill, Scottsdale has received an average review rating of 4.1 based on 15 reviews. See all reviews.
Call (480) 426-7604 to reach a resident at Truewood by Merrill, Scottsdale.
To reach a resident at Truewood by Merrill, Scottsdale call: (480) 426-7604
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.