Truewood by Merrill, Pinole

. I do not regret the decision to move here. The cost and the staff and the pet-friendly environment. My dog really likes it

I've been incredibly impressed with Truewood by Merrill in Pinole. The community has a warm and welcoming atmosphere, largely due to the amazing staff who have become like family. Many of them have been with the community for over a decade, demonstrating a true commitment to the residents. The location is absolutely fantastic! It offers a peaceful and serene environment while still being conveniently located near amenities. I've noticed that the community is undergoing some wonderful renovations, including fresh paint, new lighting, and upgraded carpeting. The attention to detail is evident, and it's clear that the community is dedicated to providing the best possible living experience for its residents. The new outdoor railings are a great addition and enhance the overall appeal of the community. I wholeheartedly recommend Truewood by Merrill to anyone considering independent living. It's more than just a place to reside; it's a place to thrive and build lasting friendships.

I am currently a resident at Truewood by Merrill Pinole and the overall experience has been good. The cleanliness is okay, but could use some improvement. The friendliness of the other residents is great, of the staff is good. The staff is adequate in most cases. The food is spotty, good somedays and others not so much. The activities are fair, but somewhat lacking in my opinion. As for the value for cost, initially I researched and found this facility was the most reasonably priced in the area. However, some days the food makes one think it is not such a good deal.

Overall, I would recommend this facility to others. The housekeeping is great. They have activities, but most are boring/not interesting. The only issue that I have with the staff is that I was NEVER given a tour of the facility. I was given the tour of the dining room, library and tv room prior to signing my lease. However, never went to the laundry rooms, hair dresser, 1st floor exercise room and was never given the sheet which gives names and phone numbers of residents (even to this day- and I have repeatedly requested this.)

I am slowly adjusting-big change!! Beautiful surroundings-lots of trees, rolling hills, wildlife. The room is light and airy and comfortable. Nice, helpful staff. Generally good feeling about facility. It is also a pet friendly community!

I'm a current resident at Truewood by Merrill, Pinole and most everything is great. Except for the food, the food is just not good. The staff is fine, they're very friendly. The cleanliness is great. I would definitely recommend this facility to family and friends.

We think this community could improve on their activities.

The food was terrible. The staff was not very good. The food is not good. The cleanliness is not good. The invoices is different every month. Overall, everything needs to improve.

Truewood is a beautiful building in a pleasant setting of trees and hills, has well appointed furnishings and the staff is very friendly. The quality of meals is greatly improved according to my mother and a new chef is onboard. I recently had lunch Veterans Day where BBQ chicken and mashed potatoes were served along with a nice green salad, veges, and nice selection of desserts and drinks. Fourth of July lunch included very tender bbq spareribs, fresh corn, baked beans, green salad, and apple pie. (cottage cheese and fruit, Cole slaw and jello were options also). Truewood (formerly Bay Park) is now back on track with tastier meals, shuttle service, entertainment and excursions, i.e: The Rosie Homefront and John Muir National Parks and California’s first capital in Benicia. My mother says the best thing about the facility is the friendships you make, having meals prepared for you and housecleaning. My one suggestion would be keeping up with cleaning of stains on carpeting.

Everyone I've come in contact with seems to be very friendly. the only complaint my loved one has made is about the meals. I'm unsure if they've changed the meal service, as far as who's cooking, but my loved one says its not the same as when she first moved in. she sometimes has to sit there for a while before her order is taken and the food is served. I'm, again, unsure how long it actually takes so I'm just speaking from her perspective. aside from that, I would recommend Bay Park to anyone who's looking for a community for their parent or loved one. my mom receives three meals a day and she has people there who make sure she's taking her medication. because of that, her health seems to be improving since she's on a consistent schedule. I'm glad to have my mom in a good place like this.

We would recommend this community to other families

My mom has been complaining about the food and food service. I was at the facility today and there was only one server for the dining room. I don’t know if you have supply issues, but she prefers orange juice with her breakfast but was told you were out. She also said the food quality has gone down.

The apartments are small and out of date. They need fresh paint and some basic upgrades. The staff is very friendly but the residence here are much older and there is not much communication. The community is kept fairly neat and clean.

I would tell others that this is a good community. They have pretty good food, but not always. The staff is serving to the residents.

My dad has been dealing with the manager here and she has been very friendly and helpful. He said the staff is always very friendly as well. He does say the food needs improvement, it does not taste good at all. We have had some issues with the billing department with them saying he owes money but he does not. They do not provide paper bills here. Based on the billing issue and the food, I would not recommend to others.

We chose Bay Park because of the location as well as the cleanliness and friendliness of the staff members. The apartment sizes here are nice sized, adequate for an individuals needs. My mom did not have any complaints about the food. We had a great experience with this facility from when we first visited until now and would recommend.

The apartments are quite nice, I like my apartment very much. The food is fair, The building is nice. It is in a good location with nice walking area. They have a shuttle service which is a plus. They offer some activities to choose from like bingo, chapel services, card games, and they honor the holidays and birthday very nicely.

Do not move your parents here. If you do love your cared one do not move them here. Don’t get fooled by the nice smile and the friendly staff. They will fill you up with lies for example that you will meet a chef to accommodate your loved ones needs. Like diabetes and more and that the caregivers are professional and caring they will even walk you straight to the Caregiver office in their first floor. My mother has been left for days sitting into feces because the company this facility has personally recommend is (love apparent) fails to provide care because they just wanted my mother to move here and than charge ridiculous amount when at the time of closing the deal With sales representative they set a price for care including care, if you need a caregiver bring your own! Or keep your family as far away as far as you Can . If you make a complain to the lady who is in charge of the caregivers ([name removed]) she would not even look at you, or try to fix the problems All she do is sit in her office and ignore you until you walk away . The sales representative acts like a boss and she’s the one that calls the shots and when you ask her about all the promises she made, she responded am sorry honey am just a sales representative. I tried telling the manger [name removed] and he just had the audacity to laugh on my face and say he has no control of third party company. First of they talk wonders and personally take pride in the excellent care that my mother would get. Once you have sign that you are moving in they forget about you! even bringing a meal to my sick mother is a bother. I have seen people moving in and leave after a couple months I always wonder why now that i see my mom more often I am aware of the conspiracy this people have moving people have sign so They can get a commission and the more people come and go the fuller their pockets get. If anyone has information how can I reach higher management please share am looking for a better place where there are people that actually are professionals and caring for your family members.