Total Loving Care Inc 3

I should add that for me, masks not being forced on residents & visiting family was a huge deciding factor. Ms. [name removed] said that masking was contra-indicated for memory care patients. So there are no barriers to visiting your loved one under the guise of Covid protocols. It really is a home-like environment where you just put in your door code, walk right in and visit your loved one. No administrative desks and barriers, or Covid police and vital interrogations to deal with. Attentive & well-trained staff; updated & comfy home-like setting; residents each have their own, private rooms; very clean; focus on memory care; well-staffed; meals on time; excellent communication; competent administration; excellent barber & salon services; mobile geriatric dentist services; peaceful setting with covered gazebos outside; visitor-friendly.

[name removed], the owner, and her staff are, for the most part, really good! They are mostly kind and caring! I only have a couple of really bad negatives! The staff threw out out my mother's bottom false teeth! (Now my mother only has her top false teeth). This really angered me because, as you can imagine, false teeth are VERY EXPENSIVE! Although, we have started the process to buy her new bottom teeth, it's takes a long time to get them made! Meantime, although TLC are chopping up her food, my mother can't chew without the bottom false teeth! And there was no compensation/discount offered from what we pay monthly (fee removed) to help pay the cost to replace the bottom false teeth! [name removed], did apologize for the teeth being thrown out, for what good an apology did, but continued to reiterated to me "that she can't be responsible for resident's false and that she puts that info in the contract"! By paying [fee removed]a month you would think they could do a better job keeping with my mother's false teeth!!! And lastly, I think they could do a better job with the food they serve! It look nasty! My mother doesn't like the food! If I lived there I would not eat it! They don't do any activities with the old ladies in the house that mother lives in! Nothing that I can see! And I'm there alot! They just sit in their Geri chairs and sleep all day!

I feel that it's too early to accurately rate the facility, but it's very clean. With the meals, I have not been there enough at mealtimes, but he seems content and they report he eats well. I'm not there enough, but he often has no food or water within reach. He developed wounds and had none going in. But he's clean & well-groomed, generally looks well. I don't know where some of his clothing goes to. I worry he is bored and it's too quiet all day. They say he's up at night. I'm not close enough to be there daily like the last place. But this place is much better than the last place. I don't think he gets enough snacks or a wide variety of beverages. He often has no fluids bedside and has been dehydrated. There are really no activities besides TV here. I don't have enough knowledge of care facilities and how they compare, but this is one of the best I've seen.

The staff at Total Loving Care really care about their patient / your family member and their personal care. I don't have to be concerned if I can't go over there because I know she's well taken care of. That gives me a lot of peace of mind.

I would not recommend to anyone. They need to improve on everyhting. The owner is very money hungry and very rude.