Timberdale Trace

The staff really care and do a great job treating every resident like family. Activities are great compared to other local places. Room sizes and layouts are a little bit smaller than other places we toured, but perfectly comfortable for a single resident.

My mom has lived here for 2 years and I had my fair share of complaints but [Name Removed],the director at the time would always try to fix issues and listen to me and the caregivers concerns.Day or night she was amazing giving it 100%. She sincerely cared for the community and I reached out to express my concerns with her leaving and management didn’t care.Since then I’ve noticed more and more of the flaws. The floor staff are amazing, they put in countless hours and really care about all the residents and my mom. They can’t keep a nurse longer than 3 months, my mom’s meds were not working like we had hoped and the clinical staff didn’t try to dig deep to figure out the root cause. The dietary staff are very rude (from the dietary director to the pm server) and the food is not worth the cost. [Name Removed]the cook is amazing with the residents. The sales lady walks around and cant have a real conversation with the residents or the families and doesn’t know the residents names. I hope things change??

Staff are very friendly and seem to truly care about the residents and their well being. There are many activities that my family member participates in regularly (morning exercise, afternoon crafts, weekly church service viewing). The initial move in process was a bit chaotic, but after a few months my family member, and I, are learning the routine. I would recommend the facility to others.

My loved one has been very happy with Timberdale Trace and I think that they've been great as well. I would recommend this facility to others.

We are NOT happy with all the staff turnovers! Happens ALL the time! All the other things are a 5 in my book. [name removed] the activity therapist is wonderful! She takes mom to lots of different places all the time. She is the #1 staff member at Timberdale Trace in my humble opinion. I'm happy with her care, just the staffing turnover that frustrates me.

It was a terrible experience. Do not go. If you are not handicapped, it might be better.

Doctors told us that our mother couldn't live alone anymore. We had to move her from where she was getting physical therapy. I called Timberdale Trace memory care, and their staff went over to my mother for an evaluation that day. Said they thought she would fit right into their community. So we brought her there, over the months she got to know the staff and others there, now she really likes the staff. They have been doing lots of things with her during the days. Outings which she has been enjoying, she has been involved with the community and staff and enjoys being there now. I'm so thankful to everyone there for taking good care of my mother.

This community is great for a residence that has minor health issues, but if the issues get worse you would additional care. I would definitely recommend this community to others. The staff was friendly and great. The community was very good at communication and helping families understand the care and services.

Our issue with the community was all of the restrictions due to covid. Our loved one declined so rapidly when he was isolated, we could do window visits but his hearing was not good. He also was not able to verbalize well so it became extremely hard to talk to him. When we were able to visit the community whenever we wanted, we were able to observed everything and everything was good, but once the lock downs started it was hard to see everything that was going on. Generally the staff members were all amazing. When it came to the care services, the nurses on the first and third shift were wonderful. The supervisor on the second shift was amazing, however they would bring in new people to help her, and they were just not as experience as we wished they were. The meals and dining service was terrific, and for a lot of the residents there they activities were great. It is expensive but overall the value was reasonable. The rooms all have heat in them, but the only AC unit is in the common areas. .

The staff and administration at Timberdale really care. They work extremely hard and are dedicated. They respond to concerns and do their best to keep everyone safe from the coronavirus. It's a huge job, but they're doing it.

The staff at Timberdale was wonderful; they are always there when my dad needed something and were always pulling crazy shifts and still doing their job. Management sits in the office, you never see they around; I finally met the nurse after a few months of my dad being there. The staff are running short especially on the weekends. The food is not worth what you pay for. It is sad to see the staff working hard and management not caring, just staying in the office. Timberdale was Brookdale Senior Living and from what I have seen, Timberdale is no better than when it was Brookdale. I only reason I kept my dad there was because of the staff on the floor. Otherwise the building is not worth your money.

This is place where the staff are amazing at their job, they help when needed and have run short. I have seen this when I have visited my loved one. Management sits in the office; I didn't even know who the nurse was for the longest time. It is sad to see dedicated staff but not management. The food needs help and the activties need help. They have a bus that they don't use. The new company is a poor excuse for a company. A shame to see a new company take over and it's still no better than before.

My mom is doing very good in her community. I picked them because on the tour I had a good conversation with 2 of the staff and I asked them specifically if they like what they do in the community. They told me they like working with the dementia patients and working in the memory care. The have caring hearts and provide one on one. They have assisted living in another unit. The memory care is secure and they are free to roam as they please.

The staff is friendly but they could use some help. There are too many residents for the amount of staff. The place is clean overall, but the food is awful. My father walks away hungry because of how bad it is. I like the open feel when you walk in the building.

This place was very depressing and dark. Also when we were suppose to take a tour all the man did was put us in the main room and talk. I asked where everyone was at because we did not see one single resident in the whole hour we were there. There was nothing going on.

Our experience with the Brookdale Owatonna was terrible, I wouldn't wish it on anyone. In will start off by saying the staff and nurse were great. They took very good care of my father while he was there. The place was clean and well maintained. The bad part was their sales guy [Removed]. He got us in there with fake promises. He told us a certain price and when we moved in, it was much more! He made us move my father in, hang up pictures, and make his apartment home! He should not work there! He lied to us.