The Woods at Holly Tree

The staff at the facility and the in-house in-home care service were absolutely outstanding!

Population older w significant mobility and mind issues. Trips and outings limited. Food selection basic and repetitive. Suited needs for the time. My father has since passed away and my mother is at [community name removed] and much happier. Would recommend for individuals looking for a stable community w limited external activities. Going through renovations when we left. Positive

We would give a 5 on all of these. My parents love the community, the staff, and the other residents. The dining staff and chef are friendly and accommodating. The chef seems to hold a "ask and you shall receive" mentality to his menus and receives feedback well even if it's a bit critical (as some folks have lost their filter). The management staff is influx right now but the new people seem to be as friendly and helpful as the previous staff. So keeping our fingers crossed that they remain that way. My father had a slight medical issue recently and they were quick to step up and help my mom until I could get there. Hawthorne management has been doing maintenance to update some issues which has been nice to see. All in all it's been a good fit for my parents and I feel comfortable with their safety.

That the client can get as involved in the activities as they want . The dining room was wonderful, staff were great to work with! My mom was in the efficiency apartment and that was plenty big for her.

The staff at The Woods at Holly Tree are lovely, but turnover is HIGH. At some point, housekeeping fell apart because of staff turnover. The food is very hit or miss in terms of quality - very disappointing. The building is well kept and the apartments are nice. Transportation offering is extremely limited - also disappointing. I'm not sure that I can strongly recommend this place, but it is a good economical option.

First and foremost is the lady, [name removed], who walked us through the process of exploring ,finding out if The Woods was the best living arrangement for my nephew. Recently diagnosed with Parkinsons everything was new and a bit anxiety provoking for us. However, [name removed] seemed to understand our needs answering our questions almost before asked. This attitude of caring seems to be shared by the staff thus seems to be the cultural norm also by residents.

Meals are usually bad once in a while you get a good one desserts are better than the meals one time they gave us Chef Boyardee raviolis. UGG we have two chefs a chef is needed to open up a can. It's disgusting what's going to check out other places to go, but heard that they run into the same thing, some good meals, some bad meals But are seem to be getting worse. The community has a very nice setting in the back there's a pond there's trees there's birds there some a path with all kinds of flowers that a resident takes care of. The overall atmosphere is pleasant. It's just the food sucks.

I picked this community because of the old fashioned looking grounds and building and furniture and the location in terms of traffic. I would recommend to others.

Our loved one feels at home at The Woods at Holly Tree and he is able to have his dog with him. Based on our experience so far, we would definitely recommend this community to other families.

My family and our loved one have had a great experience with The Woods at Holly Tree. They have very friendly, caring and professional staff. This is the best senior living place for your loved ones. My loved one is happy here, and I would recommend you check this community out for your loved ones.

The common areas of the facility are clean, but the apartment cleaning is poor. The cleaning staff was 3rd party and not monitored well at all. The water pressure on 3rd floor was non existent!

Our loved ones really like the location of The Woods - its near their old home so they are very familiar with the area which was a comfort to them as they are getting older. They also really like their apartment -it is big enough for the both of them with all their art works and furniture. The community did a great job renovating the main common area - the with the fresh paint it is very bright, cheerful, fresh and welcoming. It really is a nice environment and looks like a high end apartment complex. The staff have been wonderful and are very encouraging to families for visiting and are very welcoming

The Woods at Holly Tree has been going through management changes and interior upgrades since my parents arrived there. My hope is things get more stable and the food improves.

There have been some staffing changes recently and my loved one believes the food has changed since these changes started and doesn't care for it as much as they once did. This was one of the best value for the money community we found. They have lots of activities for the residents to participate in. [Name removed] did a great job giving the tour, answering all of our questions, and was very hospitability.

My father is there. His A/C unit hasn't worked correctly for three years. The maintenance person stopped by several months ago on a nice day. The man said "Feels pretty good in here" and walked out. The name plate on the door has had his name misspelled for three years. They refuse to fix it. His refrigerator door opens the wrong way. He has asked to have the door reversed. It is a ten minute fix. They won't do it.

The biggest reason we choice The Woods at Holly Tree were their grounds, they have a beautiful lake and all around the building they have pretty walking paths and benches for families and residents to sit on. Our loved one things the meals and dining services is wonderful.

My Mother lives here and they are infested with German Cockroaches! They do nothing at all to help these elderly residents!