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Could not have been more attentive and helpful. Please reach out they have the ability to make a very hard situation graceful. I am able to find peace knowing she is in good hands. The care not only for their residents but the family and friends as well.... Read more
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A Place for Mom has scored The Village at White River Junction with 8.6 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Village at White River Junction has 10 reviews with an average "overall experience" of 4.6 out of 5.
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Overall, the facility was clean, well maintained and the staff was professional. Communication was a bit challenging on the care of the resident with staff and nursing care and hospice. Rotating nursing staff makes it hard for communication to be filtered through properly. Staff was not ware of the needs of the resident to help with meal time and left unattended. Although discussed during the interview process it was an issue. That was resolved quickly.
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Could not have been more attentive and helpful. Please reach out they have the ability to make a very hard situation graceful. I am able to find peace knowing she is in good hands. The care not only for their residents but the family and friends as well.
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Response from The Village at White River Junction
October 9, 2024Hello, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case. If you have further needs or questions, please reach out!
Only thing that was a little challenge was phone usage as [name removed] and I lived in another state so being able to communicate with her was difficult. They didn't allow her to have a phone. My cousin is in memory care as well and she's allowed to have one. So that would be the only thing that was a challenge. We could call her and they would get a phone to her but she wasn't able to call us.
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Response from The Village at White River Junction
June 6, 2024Hello Michelle, we appreciate you taking the time to leave us this feedback. We understand your frustration and would love the chance to review your situation further.
It has been about one year since my siblings and I relocated my mom to The Village at White River JCT. (Memory Care). Of course it was a difficult decision and process, but necessary. The difficulty factor was mitigated some when we met the staff. They were all very welcoming and friendly. From the director to the janitor, it was all smiles and positive. Part way through mom's first year, we wanted to have an update on her health and well being. It took longer to get that meeting than we wanted, but once we finally did, we learned more about the staff's commitment to supporting Ma. I am confident that Ma is safe and well cared for at The Village. I believe we choose the right place...Thank You
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Response from The Village at White River Junction
December 2, 2023Dale, thank you for taking the time to share your experience. We appreciate your positive review but also want you to know that we take all feedback seriously as we seek to continue to provide excellent resident experiences, and we’d love to follow up with you to help address your concerns. Feel free to give Jolynn, Executive Director, a call at 772-283-7092, and a member of our team will also try to reach out to discuss your concerns further. Thank you
We would like to tell the Leadership staff and Memory Care staff how much we appreciate all that has been done for my cousin (and previously for her now deceased husband) since 2020. You have gone above and beyond our expectations for their care. You should be highly commended for this.
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There is not enough staffing to care for the residents properly here.
Response from The Village at White River Junction
September 6, 2022Maria, thank you for taking the time to share your feedback. Please reach out to Nikki Fortier, Executive Director at (802)295-7500 Ext: 100 as we'd appreciate the opportunity to learn more.
So far the difference between where she was and where she is now is like night and day. The Village has far better staff. They keep Mother involved in functions so she doesn't just sit in her room and dwell on hallucinations/delusions. So she is much happier, and it looks like she's healthier as well. Everything that we've needed or asked for they have provided right away. They're proactive as well. If they notice a need and they can address it, they do so. For instance, she needed a clothing item, and somebody went out and got it for her. I would tell anyone 100% yes, this is a good place to go.
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Our family had an in person tour and even though we weren't able to go inside the community due to the restrictions we were able to peak in through the windows and it seemed very clean. Its right in the middle of town which is convenient. The people we met with her very friendly and very nice, they even brought us lunch and the meals were very good. They had a lot of options there and it seemed like this community was a good place for those who are active and very functional.
When we are able to visit our loved one we can see the meals and they seemed to be adequate, and we do think the value is pretty fair. The care at this community is so much better then our loved ones previous community, we have been very pleased and we would definitely recommend to others.
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A high quality community. Fun, active, fabulous 5-star food, clean, compassionate staff and more!
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See what the neighborhood has to offer and what’s nearby:
The Village at White River Junction offers 1 Bedroom, 2 Bedrooms and Studio. Learn more.
A Place for Mom has scored The Village at White River Junction 8.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (802) 295-7500 to reach a resident at The Village at White River Junction.
To reach a resident at The Village at White River Junction call: (802) 295-7500
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.