The Village at White River Junction

Overall, the facility was clean, well maintained and the staff was professional. Communication was a bit challenging on the care of the resident with staff and nursing care and hospice. Rotating nursing staff makes it hard for communication to be filtered through properly. Staff was not ware of the needs of the resident to help with meal time and left unattended. Although discussed during the interview process it was an issue. That was resolved quickly.

Could not have been more attentive and helpful. Please reach out they have the ability to make a very hard situation graceful. I am able to find peace knowing she is in good hands. The care not only for their residents but the family and friends as well.

Only thing that was a little challenge was phone usage as [name removed] and I lived in another state so being able to communicate with her was difficult. They didn't allow her to have a phone. My cousin is in memory care as well and she's allowed to have one. So that would be the only thing that was a challenge. We could call her and they would get a phone to her but she wasn't able to call us.

It has been about one year since my siblings and I relocated my mom to The Village at White River JCT. (Memory Care). Of course it was a difficult decision and process, but necessary. The difficulty factor was mitigated some when we met the staff. They were all very welcoming and friendly. From the director to the janitor, it was all smiles and positive. Part way through mom's first year, we wanted to have an update on her health and well being. It took longer to get that meeting than we wanted, but once we finally did, we learned more about the staff's commitment to supporting Ma. I am confident that Ma is safe and well cared for at The Village. I believe we choose the right place...Thank You

We would like to tell the Leadership staff and Memory Care staff how much we appreciate all that has been done for my cousin (and previously for her now deceased husband) since 2020. You have gone above and beyond our expectations for their care. You should be highly commended for this.

So far the difference between where she was and where she is now is like night and day. The Village has far better staff. They keep Mother involved in functions so she doesn't just sit in her room and dwell on hallucinations/delusions. So she is much happier, and it looks like she's healthier as well. Everything that we've needed or asked for they have provided right away. They're proactive as well. If they notice a need and they can address it, they do so. For instance, she needed a clothing item, and somebody went out and got it for her. I would tell anyone 100% yes, this is a good place to go.

When we are able to visit our loved one we can see the meals and they seemed to be adequate, and we do think the value is pretty fair. The care at this community is so much better then our loved ones previous community, we have been very pleased and we would definitely recommend to others.

A high quality community. Fun, active, fabulous 5-star food, clean, compassionate staff and more!