The Veraden Senior Living

The residents are individuals and, as in any neighborhood, some are more outgoing than others. There are always many residents at the activities and although my parents have become pretty much home bound, I enjoy knowing the other residents. The upheaval in staff the last six months is disconcerting though.

My mother was a resident of the Veraden assisted living facility for the last year of her life that ended May of 2024, The nursing staff at the Veraden are some of the most compassionate people I have ever met. However, the Senior management of the nursing staff was mediocre at best. I think this is why the turnover rate is very high and morale is often noticeably low. The facilities are nice but maintenance is often very slow to respond and requires multiple requests. The activities are second to none and are varied and high quality, The support staff are kind and friendly but there is an overriding problem of communication throughout all staff. The food quality is marginal, and the menu is rarely changed. it is evident that cost overrides quality and taste.

We have a new Executive Director and there has been a number of changes in the staff. Haven't had a lot of interaction with most of them yet. CNA's are very helpful and caring. Housekeeping is very good. I probably should have given it a 5 rating. The meals are good quality and the servers do an excellent job. The move in went very smoothly because we hired movers that specialize in this and they packed up things from our home and unpacked everything here, even hung pictures and wall decorations. All we had to do was walk in! There are a lot of activities but my husband and I are disabled and I'm don't participate much. There is a driver that takes residents to medical appointments. Once a week there is a trip to Walmart and on Friday the van goes to a different restaurant for lunch. And sometimes they have different trips during the week. Overall The Veraden is a very nice facility and I would recommend it.

Many daily activities are set up on a calendar, but it is pretty much just recycled from month to month. No one facilitates a large number of the repeat activities, so they don't actually happen. That means there is a lot less going on for the residents than it appears. Overall I would recommend The Veraden to others.

The facility is gorgeous and they constantly work on maintenance and cleaning. As is the case with most facilities there is a lot of staff turnover which impacts continuity and consistency of care. We really tried to cultivate a good relationship with staff - frequent cookies from McLaren's and chocolates from See's helped. It's helpful to utilize their recommended pharmacy for delivery and you really need to verify they're following the doctor's instructions and doses. Their director is very responsive to input and takes appropriate action.

Their Director of nursing is definitely the weak link. She has lost doctors orders, given the wrong medication or the wrong dosage on several occasions and is less than a truthful person. The food is well prepared but of cheap and low cost ingredients, ie the roast beef is processed, not freshly prepared, etc. However, the Activities Director is amazing. There are a multitude of activities/events each day and they cover a wide range of interests. I wish my Mom would take advantage of the many fun things available to her.

The facility is beautiful and well maintained. It's similar to a boutique hotel. The food quality is inconsistent but nutritious. Staff is friendly but as all care facilities are experiencing there is frequent turnover. My father is in assisted living and the room is very nice. They have many outings, classes and special events. I feel my father gets good care and the cost overall is an excellent value.

The concierge staff and the maintenance team is very friendly, however all the other day to day staff is just not friendly at all. Our loved one loves their apartment but for what we are paying and for what you get it is just not worth it and we just have not been that impressed.

The overall feel and cleanliness really stuck out to us with this facility. Very homey environment. They do have activities. It's a clean facility, housekeeping is done daily. They were always accommodating in my requests for laundry, etc. I would recommend them to friends and family. And I would always check in regularly to make sure everything was to my expectations.

The facility is great! Staff is good. On the weekends, they do seem to be a bit short staffed, but they do bring additional staff in to help and it seems to work well. The food is good. Mom hasn't participated in many activities yet. I do wish they would have introduced her to the activities director when she moved in. I think doing that would help residents feel more comfortable and encourage them to engage and participate. But I also know ultimately, it's up to each resident to decide and be willing to participate. I just think a personal introduction/welcoming might help. The facility is very clean and I would recommend them.

The community is very clean and the staff members who do work there are very friendly and nice. There are so many activities, there is something every half hour during the week from yoga class, sewing class, board games and card games, and they can even go out on outings. The dining service is only struggling because of the staffing issues. Despite the staffing issues we are happy our loved one is here, it is about as good as it gets.

I think the apartments are a good size, and it's a beautiful facility. The change of staff has been the biggest issue, which could be because of where we are in the country with staffing issues. I don't necessarily blame them for that, but they've had major staffing issues. However, when I've had an issue, they've been responsive to address it.

My father in law is in a 2 bedroom unit so it is great size for what he needs. The only complaint I have heard from him is that they do not serve sausage or bacon with breakfast and sometimes the service is slow. The staff seem to be pretty stable other than the kitchen staff. The activities seem to be good, they have started taking residents out more and they do weekly visits to the superstore. It has been a great fit for our family.

Mother lived here since opening. Horrible experience in assisted living. Poor care, inaccurate medications, totally non-existent communications regarding care, unresponsive management, top concern is making money. Avoid the point system they use to charge you for services that other assisted living facilities provide as part of basic care. Night nursing crew is a joke! Food is tiny portions, often inedible. The looks are not what matters- the care is.

My mother has been in this facility for two years since its opening, first in independent living and now in assisted living. I have toured and researched other senior centers in the north OKC metro area and have found none that would live up to my mother's expectations better than the Veredan. The nursing staff is patient and professional, the management responds timely to questions or concerns; the maintenance and housekeeping are thorough and reliable; the meals are varied and served by such kind waitstaff; and the concierge desk is manned by outstanding individuals who look out for my mom;s needs every hour of the day. As far as the grounds and the apartment spaces, they are beautiful and welcoming without being the traditional "nursing home" decor. I am pleased that we found this facility for my mom and so happy that she has found such a nice and secure place to relax in her post-95 years of age.

The staff is not very organized. Getting a return phone call (even after 3 days of waiting) is impossible. I had to call on the fourth day and insist on speaking with the charge nurse. Now, 6 weeks later, I scheduled a meeting with this same director of nursing, had confirmation via email, took off work, drove 30 minutes to meet her at the Veraden, got there and learned that she had double booked my meeting time with a staff meeting. I asked when she would be free and was told it would be over 2 hours before she was out of meetings. I did not get a phone call or email in advance to let me know there was a problem with the meeting time. On my way out, I came across the new director, told her what had happened, and all she could say was "I'm so sorry" which is the only thing I heard from any of them. Well, I agree, they are sorry! The director didn't even offer to help me. The building is nice, but the services are not yet organized, delivered efficiently, and certainly, the administration is still learning how to deliver customer service. It makes me angry to think about paying nearly $4000 at the first of this next month. I could go on, but I think my message is clear. AND, I have worked in health care for over 35 years, so I do understand how to take care of people with decency and respect

New community that's very unorganized and unprofessional. The staff are loud and were using profanity at the nurses desk. Management is horrible! If you leave a message you will not get a response. I have been calling, leaving messages, I even left my name and number with the lady at the front desk and still haven't heard from anyone.

We did the tour of this community. The staff was nice and the environment was clean and maintained. We liked the menu of the meals. they offer good activities for the residents who are able to participate. We would recommend this community for families to your for the care of a loved one