The Reserve at Citrus

I highly recommend the Reserve at Citrus. My mom's caregivers were top notch!!

My spouse is in the memory care unit. Day staff is excellent, probably due to good leadership. night staff not so good. Clean and upbeat for the most part. Medical staff wants to rely on medication a bit to much for behavior problems.

The overall experience was excellent. They maintained a clean environment and the staff was super friendly. My friend was always clean with no smell of urine even though she was incontinent. The staff interacted very well with the patients and treated them with dignity and respect inspite of their level of dementia. My friend was in the memory care unit. Meals were nourishing and attractively prepared. The staff were involved in various activities with their clients. The use of music added to create a relaxing environment. I would never have found this place without the help of A Place for mom. Thanks very much.

My Dad only lasted 18 days at the Reserve, but the staff was extremely helpful and responsive and did a great job helping my Mom through the worst time of her life.

This is the second facility that my Mom has been in for care beyond what I could do. This facility seemed seriously understaffed on several occasions in the mear 2 months Mom was there. She passed on[date removed] due to health complications. While at The Reserve at Citrus there was a severe issue to response time when her button was pushed. This led to her not trusting the process. She fell at least 5 times trying to get up by herself. Each fall required an ambulance to the hospital, a CAT scan and sometimes a 2-3 day stay in the hospital. I don't know if they were finding her on the floor or if they came right after she fell. Communication was always an issue. Once she was accepted into the community communication was poor. We didn't realize how poorly staffed the facility was until she was there. The brochure was good. The visit was good. The follow through was not good. Very disappointing.

General residence I would recommend. We picked this place because of cleanliness, vibe of the place, and staff.Not so sure about the memory care unit.

The staff is heavily involved with the care of the needs of patients. The care is loving and thoughtful. They have been very helpful to me adjusting from becoming my wife’s caretaker for 8 years to being a lie to visit and enjoy quality time. We Spend time in and out of the facility.

Everyone I met have been patient and thoughtful and helpful. They know their jobs and have treated my friend with dignity and respect.I didn't actually pick this community. It was suggested to me by A Place for Mom. They were willing to take my friend with advanced dementia whereas other communities refused to have her.

The Reserve at Citrus is amazing, they get all 10 stars. They are very caring and the food that they serve is fantastic.

I would give the Reserve at Citrus a 5 across the board for services provided, but I would like to explain my father's individual circumstance. My father was in end stage dementia and he only survived for 18 days after he entered this facility. He was in very bad shape and was a very difficult patient. The Reserve admitted him with VERY short notice, which was greatly appreciated by my family. He was treated with kindness and compassion. I cannot comment on the food quality although my Mother said that the food appeared to be nutritious and well presented. The facility was clean and well-staffed, but my father was not able to engage in any organized activities due to his medical condition. The only difficult part was the paperwork involved in the admission process. The facility, due to the litigious nature if 21st century America, requested waivers for what seemed like every possible negative event. Overall, my family is very satisfied with the services provided to my Dad in his final days. It was expensive but Memory Care is expensive everywhere because of the high level of vigilance required by each patient.

Our family had a really positive experience with The Reserve - the staff members were friendly, helpful, informative and seemed to really enjoy having us around and the genuinely cared for the residents. They had a lot of different activities going on every week - the activities coordinator [name removed] was just fantastic. He was there go to guy for everything, he really stayed involved with the residents and with the community. He has a special heart and we were blessed that our loved one was able to be apart of this community - the director on down were fantastic

The staff is very accommodating - I text them and set up facetime calls and am able to see my mom and talk to her and they manage the whole thing. My sister is the same way, she just calls and asks them to set it up and it's done. They have done so many nice things for us and really help out, they are awesome and I appreciate it especially since I live so far away. I would absolutely recommend The Reserve at Citrus.

The community tries hard to accommodate all they can and has done a great job with my loved ones. The community is clean and neat and the staff is excellent. I would recommend this community to others.

Staff was friendly and informative.

The meals and dining services was good, as well as the activities they offered. The staff there was really good.

The care services at Brookdale Citrus were very good, and the people there were great. They really did treat you like family. The rooms were about adequate in size, and we would recommend this community to others.

Everyone at Brookdale has been so kind to my Mother. She loves everyone there she meets. I wish [Name removed] could be more involved with the activities and he really brightens all their faces, especially Ice Cream Sundays and has such a great rapport with them all. Thank you all for caring and truly showing that you care. Not enough events for them in the early evenings.