The Regency at South Shore

Our loved one was very happy with the Regency. We would tell that friend that, we were very happy with their services, staff was always very friendly, they were always accommodating, and they addressed any concerns we had. [name removed] was the main reason that she chose the Regency. She was pleasantly surprised.

My father passed away on [date removed] , he fell in the shower and developed a brain bleed. He had to move to a skilled nursing facility where he passed away. He complained about not liking the food. Other residents there told me the foid was good. There were always activities going on there, but dad didn't participate. [name removed] , the Director there is an absolute gem. I really liked the facility and the staff. I highly recommend the Regency at South Shore.

We are extremely pleased with our mom's life at the Regency. The staff, the activities, and the facility is fantastic. She is extremely content living there, and we, her children, are very solaced to know she's in such a nice place. We did have some issues for a while with lack of oversight and communication with nursing, but thankfully that is past. [name removed] became the new Director of Nursing a few months ago and we could not be happier with her. She's been a game changer. Our mother likes her and responds very well to her, and she has been more than attentive to our requests, questions, and needs. She takes all families' concerns and resident wellbeing very seriously. Where we had been becoming frustrated with some of our issues with nursing before, [name removed] has totally changed that and we are continually grateful to her and for her!

My loved one was previously a resident at The Regency at South Shore for 10 months. The Regency was wonderful. After my loved one passed, they all were crying with us! It's a big enough facility to offer activities and outings, but small enough to get attached to everyone.

The Regency at South Shore has been a tremendous blessing for my family. When my father passed away, it left the family in a difficult position to care for our mother and support her as heart heart healed from the loss. We did a lot of research into where she would get the best care for her needs and where she would be most comfortable and content. Right away, we were very impressed with what the Regency offered, and my mother felt right at home immediately. She is flourishing now in her beautiful little apartment and has activities during the week that she truly enjoys. She had company surrounding her with the residents and the staff that has been an incredible blessing to her and to us. Mom is extremely happy at The Regency, and we her children are very grateful. This has been an answer to a lot of prayers.

They've been wonderful to my loved one and to our family at The Regency at South Shore. My loved one loves the food and the activities and even the beautician who does her hair. Everyone is always so friendly and all of the residents seem to be happy here. The staff is always friendly and accommodating. They're wonderful! Very patient and understanding. The maintenance guy is very helpful with everything from hanging draperies to funny noises in the garbage disposal and reprogramming the TV remote again. He's always very pleasant. My loved one loves the food and the selection available. She's from Florida, but says that the fresh fruit is so much better here. She really likes the desserts....from the sugar free items to the homemade cakes, pies, etc. The housekeeping crew is great. [name removed] is wonderful and keeps my loved one's apartment spotless and is always so sweet. The staff goes above and beyond with communication, making sure that we not only know how our loved one is doing but also what's going on day to day. They have several family-included activities scheduled for this Summer. We live about 30 minutes away, so it's wonderful to know that our loved one is happy and safe in an atmosphere that feels like family....even to us! We would definitely recommend The Regency at South Shore for any loved ones!

We picked this community because, it came highly recommended, was easy to set up and everyone I spoke to was very friendly and helpful. The community as a whole was great to work with. It was easy to order meals, questions were answered in a timely manner, they made the experience great.

This has been good experience for my loved one and family. The staff are doing a good job at taking care of my loved one. The staff communication with the family has been great. There are three meals a day for the residents and the residents have choices to choose from. This is a community I would recommend to others for their loved ones.

I am considering relocating to another facility at the present time based on comments made by the staff to me. I have spoken to them about my concerns and I was insulted because I was considered a liability. However I did receive an apology letter from the general manager. Some staff do not say hello or do not speak when spoken too. I do a lot of volunteering and I do not get any recognition for that although they do add photos on their Facebook. The management from within though just does not appreciate that. I have made massive improvements and the residents really appreciate it - but the marketing director does not even know my name and the general manager does not acknowledge it. The food is fine and the place is clean.

My in-laws were there for less than 6 months. The Regency is eager to get your loved ones in but not so eager to keep them. It was less than 2 weeks and we were getting phone calls about maybe this wasn't the place for my in laws after all. Mind you, they did the assessment to see if they qualified for the level of care they could offer. Nothing changed in two weeks time! And we were very upfront with the level of detail and care we thought they would need. They also promised to assist with transitioning to a higher level of care when needed. Their idea of assistance was sticking my FIL in a terrible nursing & rehab center that was even worse and costing 5 times as much.. Personal care attendants varied widely. Some were great, some flatly refused to lift a finger to help out. If your loved one is very independent this place might be okay but if they need any care assistance, look elsewhere. I do not recommend LECOM facilities at all! Poor coordination of care between the facilities, poor staffing, and high staff turnover.

The Regency at South Shore is an outstanding community, every time we come to visit there are always staff and residents out and about engaging with one another. The staff are so friendly and helpful. We have not had a meal there ourselves but from speaking with our loved one they seem to like it much better and be a lot happier with it then what we were getting at a previous community. They play bingo, they have puzzles in the game room and different board games. They occasionally will have an ice cream truck come by, in the summer time they will cook out hot dogs and they will even have the nearby high school band come and play some music. They do have a nice variety of activities and based n our experience with them so far we would definitely recommend them to other families.

We like the layout of the building, the halls are nice and long and spacious. Visually it is very appealing and you do not feel claustrophobic. There is plenty of space for indoor walking. From our point of view it gives us peace of mind. The staff have been very gentle and educating us throughout this entire process. Their diplomacy and intelligence is very helpful when it comes to our knowledge gaps. Based on our experience so far with The Regency we would absolutely recommend this community to others.

The aides are fine. The food is good, it would be nice if the staff would be more aware of the food my loved one isn't supposed to eat. My loved one is enjoying the activities, and so much we are unable to visit them during this time.

We chose Regency because of the location, the cleanliness of the facility, and the apartment sizes. The apartment that she has is just fine and right for what she needs. She does say that the food is very bland, but I understand a lot of people cannot have spices in their food. I have never been inside the facility but she says she is happy and content and I would definitely recommend to others looking.

My mother in law has been at The regency for over a month. The staff is so easy to work with and truly caring. I live 4 time zones away and the Regency is always available for me to ask questions and get updates. My mother in law enjoys the socialization from the other residents and Happy hour is a plus! This was a great solution for us!!

I have no complaints about how things are going for me since I made the move into this community. The staff have all been wonderful and very attentive to my needs. I very much enjoy the delicious meals they serve as well as some of the other activities they have available throughout the week. Overall this is a great place and I would defiantly recommend it to anyone.

The staff is all very friendly here! We chose it because it's such a clean and pretty community. It's also close to home and the price range we were looking for.

We did visit. It was really nice. The apartments are nice and you furnish them. Lots of activities. But for someone who likes to be alone - they can really be alone and not get involved.

My mom has been there for less than a week but loves it already. The staff has been amazing and both the people living there and working there seem genuinely happy. I don't think we could have found a better fit. Her large one-bedroom apartment with a view of the garden, a full kitchen if she wants to cook, walk in closet and large bathroom makes this apartment a perfect new home for her. She hasn't had time to take advantage of activities yet, but it's nice to know that there's plenty to do when she's ready.