The Pineapple House at Sapphire Lakes

Friendly staff and very caring. Food is varying and nicely prepared. Lots of different activities.

I think its an excellent place. Activities are always fun and there's a lot to do. The place is always clean and everyone is friendly and always willing to help very thoughtful people. It's a beautiful building.

The Pineapple House is a wonderful senior living community. [name removed] food is amazing. [name removed] the exec dir is very hands on with the residents and their families. [name removed] memory care director is very compassionate and also hands on with residents and their family members, [name removed] activities are great.

After a great tour, we received a full packet of information which made a decision very easy. Other visit to other location were not even close to your tour. We even stayed for a tasty meal in the dinning room.

After a great tour we received fuel packet of information which made a decision very easy. Other visits to other location were not even close to your tour. we even stayed for a tasty menu in the dining room.

Great experience clean and well maintained facility. Includes 3 meals exertainment and full schedule of activities. I house rehab service provided are excellent. Highly recommend.

In addition to Pineapple House being a beautiful facility I’m very pleased with the medical staff that keeps me informed on how my sister is doing. The socialization is wonderful for my sister & she seems to be enjoying making new friends. The staff is very caring & takes wonderful care of the residents. I would definitely recommend Pineapple House.

This applies to memory care which was far inferior to assisted living. The director we started with in memory care was very good but she resigned because administrators would not act on her recommendations to improve the situation. Just don't take your loved one there. Sadly, the new corporate ownership is only interested in money. This was not the case when my father-in-law was there, but it was a different story for my mother.

Arrival very warm welcome everyone had time to say a few kind words. Facility is/ was well maintained and very clean any needs or desires are met staff works hard to get to know you. Many opportunities for socialization and interaction with neighbors live entertainment is frequently available and very good.

The activities seem fine but they are mostly things that do not interest our dad. The facility itself is very bright and airy, both the public spaces and the apartment are clean. Based on the experience we have had so far, I would recommend this community to others.

Dad’s last two years spent here. Best move I made. Didn’t want to go but it really became his home. Typical staffing problems that I’m sure all these facilities deal with. But staff was great. They loved and cared for him. I also thought the dining experience was good. And very accommodating. Chef [name removed] had some outstanding special dinners (Hawaiian night, Pig roast, special 100th BD party, holiday outdoor cookouts, Christmas Dinner, New Years Eve party). Paid a lot of attention to veterans. I did not think the outside management company did a good job. I believe in house management was much better.

Great facility for patients with memory care needs. Environment is clean, cheerful and well maintained. All of the staff ( nursing, caregivers, dietary, housekeeping, hairdresser etc) are caring and treat the patients with respect and dignity. Support services including PT, OT, wound care, podiatry are wonderful . Staff go out of their way to accommodate patient's needs. Food is excellent and nicely presented. Effort is made to involve all levels of patients in activities .

The facility is very nice and clean. There have been a few issues with the overseeing management company. The executive leadership at Pineapple has recently decide to change management companies. I this new Company will Provide more support to The day to day operations . There area Florida based company as opposed to The current out of company.

The staff is helpful and attentive and responds to needs quickly. Everyone there just seems so happy!

The overall appearance is happy and friendly. The staff are friendly, and the food is just OK from what I understand. Entertainment is great.

My experience was just awful. He was only there for 6 weeks. He went to the ER 4 times with injuries from falls. He walked into this facility and within days was primarily in a wheelchair. The place was very clean and the people for the most part were friendly enough. However, there was very little care. I hired an aide to cover the 12 hour shift that I couldn't take. So between me and my private aide we covered about 20 hours. No one seemed to really watch him when we weren't there. The aide told the staff multiple times that he had a UTI and he was never seen by a medical person. It wasn't until he was unresponsive that they called me and asked me if I wanted him sent to the hospital. I said yes. By then he was septic and his kidneys had shut down. As for food, my husband could barely feed himself. They don't give out knives with the meals and he would get things like a whole chicken breast to eat. They wouldn't precut his food. Lots of the meals were almost impossible for him to eat unless someone was there to cut his food or to feed him. Not really user friendly. In the 6 weeks he was there it never changed no matter how many times I asked for his food to be cut for him. The fact that to help keep him safe I had to hire private care made the cost of this place ridiculously expensive. There is a huge difference in your experience here if you are in the memory care unit as opposed to the assisted living side. I think it is very nice if you are just in the assisted living. But if you are in the memory care unit it is a very different place.

Many people have asked me about this place, the place is clean, friendly atmosphere, food is excellent! My wife is a resident and has been for a year and a half. We looked around at various facilities in the Naples area and found it is close to our home I can visit my wife often.

My husband and I enjoy the great events. We have a great time with other residents, card groups, live music, food and wine events. Everyday is a vacation.

Weekly live music is my favorite. The food is gourmet and wonderful. This plae is like a luxury cruise ship everyday. I couldn't be happier.

My father always has loving and considerate care at Pineapple House. At first, he resisted going to assisted living - now he doesn't want to leave. Thank you to the exceptional staff of the Pineapple House!