The Legacy at Santa Fe

This is a nice facility and the cheapest in my area. I feel like they may be understaffed. The staff that are there the women seem to be fine. My loved one did have a situation where a male staff member was too ruff but other than that things have been smooth.

Take your loved one here. They are wonderful. They look out for the residents and our loved one ran away. They found her and brought her back and took care of her. They are all great there and I can not say enough good things about legacy.

I toured this community on Sept 19th. I was looking for a place for my mom. We had a great tour with Ruben the CRD who explained the Assisted Living and Memory Care options. He sat with us to find out what my mom likes and really listened to what was important to us. I liked the fact that they have not had any COVID cases since Sept 2020. The Nurse Lily was very nice and is setting up an assessment to see what level of care my mother is. The staff I did see was friendly and they were giving meds and changing folks. I did see they had activities going n the 2nd floor. The price was affordable and in my budget.

Two close friends of mine moved in 17 months ago. Legacy did some heavy advertising and many promises were made. The line We believe in challenging people! Caught my friends attention. They have fallen short on all promises. There are very few activities. Many of the residents are confused and wander around the building at will. One lady was constantly asking where her apt was. The building is not even half full. The staff turnover is at least 80% and they just fired the activities director who wasn,t there a year. My friend needs assistance with transferring and bathing. She has complained to me that a few staff members are rough when handling her. Because they are ALWAYS short staffed, she was not always getting her 2 showers a week. Today when she rang for assistance, the aide was very rude and acted as if she was being put out. Are there any pluses? The food is good and the chef tries to accommodate. The building is lovely . There are some nice staff...just not enough of them. Cons: Hiring and keeping nurses is a big issue. There is NO nurse on duty at night. Poor staffing. Recently a confused resident started pounding on residents doors in the middle of the night in an agitated state! In this time of Covid they are going their best to keep residents safe but with no planned activities some residents are having a tough time. Don,t move your loved one here.