The Hamptons of Tyler Senior Living

I have been extremely disappointed with the medical alert system. The signal does not connect in the bathroom area, and is sporadic in the other areas. The response time is less than ideal. The food is delicious, but the servings are extremely large. I have to imagine there is a lot of wasted food. The staff is friendly, and for the most part things are great. Would recommend, especially when medical alert system is corrected.

My Mom has been memory care for a short time. So I would say that she seems happy and content. The staff is very helpful. She had a bad day and the head Aide came over and talked so sweetly to her! I was amazed how my mom's anxiety just left so quickly! They are a trained staff here. Also, the food is very good and good for her, as she is a diabetic. When my mom first arrived at the Hamptons, her sugar was n the 500's. Since she has been here her sugar is fair to normal. Other drs could not help her with her sugar. She has a nurse 3 times a day and she sees a Dr once a week here. I am very thankful for this place and all those who are helping my mom have a happy and good life.. God bless them!

What initially drew us to The Hamptons at Pineforest was the location, it is close to my mom and that was important to keep them close by so they could visit often. We have really liked the staff so far, they have been friendly and helpful in every way imaginable and we would definitely recommend the facility to others.

The community is neat and clean and the staff is very friendly. The food is really good and they have lots of activities for the residence to participate in. I would recommend this community to others based on my experience

I think it's one of the better places in Tyler. They have a friendly and caring staff. The food is good. It seems fairly nutritional, and they give you plenty. Cleanliness is good but could be a little better. It seems like the floors don't always look clean, but I know that's difficult. What activities they do have are good, bingo and other games. I think it would be good if they had a little more of that. If a resident is struggling, the workers will sit with them and help them participate, which is good. One other thing I would like to see more of is exercise. I know there's a woman who comes in the mornings and leads some easy exercises, but I would like to see more of that, maybe another session in the afternoon, especially since they don't have regular rehab and machines and that sort of thing.

I work for a third party. Residents are always happy and say wonderful things about the Hamptons. They are always out doing activities or visiting with one another in each other's apartments.

Beautiful community!! Great caring staff. Food is delicious. Residents always having great fun and happy!!

The cleanliness and care in assisted living has drastically declined since Civitas took over. Executive Director is not qualified to oversee this type of facility. Very high turn over in staff and medications not administered properly. Complaints and concerns ignored. I moved my mother to another facility.

After reading the previous reviews I can no longer hold my opinion. The Hamptons has went downhill since it changed ownership in March of 2017. They also hired a new executive director around June or July of 2018 and that was the biggest mistake they could have made. The previous director was a charm. He cared about the residents, family members and staff. He worked on the floor, took call, came in on his off days and was always willing to go the extra mile in any situation. But the new director is awful. She has no concern or compassion for residents, staff or family members. She lets the staff work short instead of jumping in and helping out. They have had so much turnover in staff since she and civitas have came on board. They had people that had been there since 2008 before the building opened and they have all left since civitas and new executive director came aboard. They made no effort to keep these jewels on board. My family member was in memory care for a long period of time and we moved her out to another facility because of this. The only employee that knew anything about memory care and that showed love and compassion to residents, staff and family members is no longer there. She went above and beyond in her job and I can truly say she could have ran the building. She was a great leader. To my knowledge she put in a notice and they did not even try and keep her. Civitas until your company realizes who and what is the real problem in your facility you will continue to have turnover and residents moving out. Go back and take a look at some of your previous employees and see what an asset they were. It is so sad that what was once a great company is not crumbled down to the dirt.

I can honestly say the Hamptons used to be a great place. That is until Civitas Senior Living took over and hired the executive director [name removed] . She does not care about the residents or the employees. I have never seen such leadership in which the boss sits in the office and has no desire to interact with her staff, residents or family members. They are short staffed not just in memory care but assisted also. For example there was no med aide in memory care this past Saturday for at least 5 hours. So my question is did the residents receive their meds? When I have a concern I am always thrown off to the nurse.

My mother was in memory care about six weeks moving from the assisted living. She was moved to get more supervision as she was falling regularly. She fell more in memory care than in assisted living. Memory care is seriously short staffed. There is no one in charge of it except the executive director. When I moved my mother the medication list did not match the medications I was given. My mother had a reaction to medication and either I had to stay and calm her down until after midnight or she would have been taken to a behavioral health hospital. She has dementia and not mental health issues. I cannot recommend this facility.